I want to highlight that I bought tickets to Paris during their MAS fair in February/09 for travel in September/09. The travel period is also limited to a certain travel period. The terms required me to pay in full upfront and the terms of the ticket cannot be changed and there is no refund.

Now, 3 months later, in the latest MAS promotion, they are selling the same tickets (for the same travel period) for 30% less (no kidding) and I haven't even flown yet.

I understand their need to sell tickets but not at the expense of ripping their commited customers (i.e. offering lower priced tickets for the same travel period. They should have offered the cheaper tickets for different travel periods to avoid clashing with previous offers). Or they could have compensated commited customers with a rebate. They have failed to protect their customers and do not seem to care who they step on to survive. Another case of bad management.

I wrote to them and they seem to blame the agents for overbooking and cancellation and hence they need to sell the tickets now. Hello, what about their customers?!

I think it is a sales gimmick where they seem to offer you cheap tickets at one point in time, forcing people to commit to buy early and pay for them and lock you into their terms and conditions.

Word of advice is not to book your tickets in advance as the idea of booking early to save on ticket prices does not apply with MAS. The later the better as prices on MAS fares declines overtime.

Has anyone else experience this?

I bought my Grab-A-Deal ticket last Sunday night but did not receive my e-ticket. Called up MAS the next day asking them to resend they said they will send. Few hours later still haven't received. Then called up again.. and provided alternate email address. They said they will send and i should be able to receive by end of Monday or latest Tuesday morning. Still didn't receive anything on Tuesday so i sent them an email instead cos i fed up of calling (have to wait for at least 15 minutes before someone answers your call). Now it's already Friday and still i didn't get any reply nor my e-ticket. Very good.

MAS service is worse than Airasia. Last time i made some changes on my Airasia booking but didn't receive the amended itinerary. I called up Airasia and got my itinerary on the same day.

Talk about 5-star.

I did check my Spam folder constantly but it wasn't there.

By the way, that only happened to Yahoo mail. I booked another flight after that and this time i used Hotmail. I received my itinerary ~1 hour later.

Anyway, i've received the itinerary on my Yahoo yesterday. They took almost 1 week to do this.

Guys, my younger brother just bought a ticket to melboune on the 6th of July but he did not buy the insurance which covers the baggage and others. Is it possible to buy it back?

Hey guys,

How do i book a ticket from MAS (27th sept) if i don't have credit card?

Wanted to use AirAsia, but the direct debit option is missing, so i couldn't make my payment from the bank (maybank2u). Only payment option available is credit card which i don't have.

Anyway better alternative?

Ya, I've changed some KRW locally already. However, I am going there for 4 months and it's gonna be hard for me to bring a whole load of KRW in cash form there... Worried if I get robbed or something. Hahha.. Any idea how to bring my money over there? Bank drafts not available, Travellers' Cheque I would lose twice of the conversion rate (MYR -> USD -> KRW).

Any other people i can write to (besides MAS) if i wanna complaint about them?

Has anyone tried rescheduling the MAS ticket to an earlier date? do u know how much are the charges for that?

can someone advise me how to do group booking with MAS.I did call their helpdesk,but they gv me fake number of group booking dept.I tell them but they said they do know its fake.if i want to use travel agent which travel agent is the best or easy to deal.

We are upgrading to a new reservations system from 23:00 hrs, 31 Oct 2009 to 12:00hrs,
1 Nov 2009 (GMT +8)

We encourage our guests to plan ahead. Here are 3 ways how:
1. Book and purchase your flight tickets before 31 October 2009.
2. Make any changes or special requests before 31 October 2009.
3. In the event of emergency travel, please call 1300 88 3000
    (within Malaysia) or +603 7843 3000 (outside Malaysia) for assistance.

Our reservations and ticketing services, including online bookings, will not be accessible during this upgrade. We apologise for any inconvenience caused.

i would like to know for MHlow fares, did mas provide free beverage?

Hi, is it possible to change the departure date to later date?
If yes, how much would it cost?

That day i just checked with Mas Airline by online and it was Rm27xx(one way) to Dublin,Ireland and now i checked then it was 4k++ or any other choices to get a nice deal?anyway i m a student only    

does this ibesupport@malaysiaairlines.com really works?
i called MAS careline and they refer me to this email coz i bought the ticket online. Tried to search MAS website but couldnt find this email address.

hi...do anyone know how long usually it takes for ibesupport@malaysiaairlines.com will reply the e-mail.

i e-mailed them last week regarding my ticket but haven't received the feedback yet.

Anyone knows when the next airfare promotion will be? Would like to book tickets to Australia 

hi guys, want to ask something bout MAS hand baggage rule..
is it ok to bring 1 hand carry plus 1 laptop backpack?
my laptop bag kinda big, which is everki beacon
so im worried if it's too big.. thus i can carry either the laptop bag or the hand carry only..
i'm going to glasgow in june, transit at heathrow airport on BA..
so is the rule still the same?

Hello.. I got some question here about domestic check in with Mas.

I am going to Penang this June. My flight will depart from Heathrow and probably will arrive at 2pm at KLIA.

The problem is, i am not transit there bcoz travel with ETihad airways from London. My flight to Penang will be at 4pm.

so, I only have about 2 hours to collect my luggage and then check in with MAS.

Will i make it?

I am so worried about this.. sigh~

Thanks for the reply.So now,I just need to show the printed ticket and E-ticket number is it?