if i were you, stop making calls and go there in person.
I would actually advise you to go straight to the business faculty building, (Building 6) and see the head of the faculty. sometimes i find some of the people there a bit, ignorant.

still remembered how one tutor of mine actually left my assignment on the table and walked off. luckily some guy from the next class called me and told me it was there.
went to find the unit director straight and bang kau the tutor on it. damn irresponsible of him to leave it behind when he told me to put it there on the table.

don't bang the head la. just go there and explain your problem. just inform her/him how incompetent the staff are. plus, u get to do things direct. straight talk to the head, kautim everything once and for all.

depends on the degree i suppose.
cause maybe the subjects u did in TARC are not related to those in monash business
you don't expect them to give u exemption for something you didn't do right?
i guess they have a reasonable cause for doing it

its only a 5 minute walk. 10 if u take your time. its not that far. just make sure you have an umbrella for the rainy days.

btw, Eisenmeteor, i assumed u went to monash today. how did it go?