Dear users..


I need help and confused on claim for my insurance company(kurnia).. I have met with an accident and my MYvi Car was overturn(3years car only). My car was Tow and i did claim for insurance by a car workshop. After reparing the total amount to pay is rm8400 by my insurance company but the offer letter send to my house saying that the claim will be covered by the insurance company (KURNIA) was only 6483.31 and i need to pay about rm1900 to Workshop. I ask their customer service and they explained to me that my car market value was rm37,000 and the insurance that i bought (sum insured) rm30,000. I am not doing a total lost claim and why should they refer to the value market price of the car??? In the letter they got write the total amount that the workshop claim and how much should be funded to the workshop. i need to take the car but the workshop was asking rm1900 so i scared i was being cheated by the work shop or insurance company.. help me!

wat the f?
i thought someone from insurance hav to go to the workshop for inspection and discuss cost before start work?
if the cost is unreasonable, why the workshop even start fixing it and claim the extras from u?

INSURANCE NOT CLAIM 70% ONLY MIE?CAN 100%?

ya they did send someone from insurance to take picture.. now Kurnia is claiming that my car is underinsured where my SUM INSURED IS 30,000. and the market value price is 37,000. The workshop must be cheating me aldy cause he did not tell me in the first place that my insurance will not cover his cost 100%. but is still dont understand why should they calculate like tat for an accident claim???

ehh.. for your info.

the total amount claim from the insurance; the tow truck services takes around 10-15% of the total amount.

for those who dunno; if not y the tow truck fella appears asap when they see a accident.

for your case.. please check n complain to kurnia.

kurnia should have advise or given u a panel workshop to fix the car.

plus kurnia should have estimated a repair cost; PLUS the workshop will also prepare a estimated repair cost; they should submit tis cost to the insurance;

kurnia will review tis report. and if they agree to the sum; kurnia will pay the workshop to repair.

if there's any additional charges included; or last minute found out got problem here n there,the workshop must do a report ; take pic n submit to the insurance n follow up on the claim.

please check again; sometimes workshop cannot be trusted fully. they like to con ppl who dont have experience b4.

why are they saying ur car is under insured??

when u renew or purchase ur insurance with kurnia, dont they show u the current market rate n advise the amount to be insured??
normally they have a letter given to u. did they tell u its worth tat much; but u chose to insured it lower?

and if thats the case they argue ur car is worth more den wat u have insured? please check newspaper n motortrader value. compile them; also go to perodua; ask them to give u an official market evaluation of ur vehicle; in full details; such as year make; model; cc; value as of now;
with this documents; u can appeal to your insurance.

uh-oh, kurnia. the best insurer for cars doing its excellent job again

tq for the reply.. it was belong to my dad the car and his not sure of his own insurance policy. he is really blur in this thing maybe.. ya my dad should be bought the insurance lower then the current market value maybe was cheated by agent..... is there any case like this b4?..

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Added on March 19, 2009, 8:44 pm kurnia.. should change insurance company !!

This post has been edited by waihan_shal: Mar 19 2009, 08:44 PM

Underinsuring means you pay less premium and thats the reason they don't want to pay the full repairs, if not everyone will insure for 10 ringgit and get full payment for accident repairs.

If your policy is really underinsured too bad, find the agent and kick him in the pants real hard.

i am in the same problem also..my sister's car is in workshop for insurance claim after an accident.. the workshop said that my car is under insured and i need to top up for the repair..

what i did..i asked them to get Black and white first from insurance before proceeding to repair the car to avoid being cheated.

the pain is long wait...after got black n white from insurance, i dont need to top up for the repair...

change insurance company

Dear waihan_shal,

Since ur SUM Assures is 30K (SA), far less than 80% of ur car's Market Value(MV) . From ur case, the loss claim from motor insurance will apply "average" principle.

Loss claim = (SI/MV) * Loss = (30K/37K) * 8400 = RM6810....

Insurance company pay u RM6483.31 which is total amount of RM6810 minus with other admin cost....

IF u want to claim full repair cost, ur SUM ASSURED should be equivalent with ur car's market value....

i did some rough calculation
since u said kurnia claim u under insured 7k from market price,
30,000/37,000 * 100 = u r paying 81% of the said market price..
since the repair cost is 8400 * 81% = 6,804.. after minus all the extra charges, kurnia only have to pay 6483.31..
anyway, settle it with ur kurnia dealer and chap his ass 9 9 9 9 9 9

oh. Kurnia strikes again... been hearing some stories about Kurnia.. and they ain't good ones. That's why I'm with Ambank.

its AmAssurance~~~not Ambank

thats why i hear ppl say KU**IA Insurance sux...

TS, maybe u can bring this case to bank negara....

i tot 100% claim??
i nid ask my uncle..
he is insurans agent..
maybe he noe..

Before we turn this into a bash Kurnia thread, can somebody tell me what did Kurnia do wrong in this case? This is how underinsured policies are calculated. All those who think that their Amassurance, Panglobal, MNI, etc etc is so good, why don't you call them and ask them what happens if you try to claim for an underinsured policy. They'd do the same thing Kurnia is doing. It is just part and parcel of all insurance claims.

There is really thing more to discuss in this case. TS did not insure his property 100%, therefore cannot get 100% claim. TS did not send the car to a panel workshop. Insurance company cannot force the TS to go to a panel workshop if TS did not ask. Typically case of "Why didn't you ask?".

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Added on March 19, 2009, 11:48 pmHow can you claim 100% when you did not insure the property for 100%? Having an insurance does not mean you get 100% claim.

This post has been edited by sleepwalker: Mar 19 2009, 11:48 PM

thread starter: read the insurance policy and ask for it if you are not given one during the purchase of the insurance.

if u under insure your car, do not expect full claims from your insurer when things happen to your car.

also take note of the various loading or excess you may incure due to driving experience, named driver or other wise.

Not that I'm questioning the way the policies are set up, but shouldn't this underinsured nonsense only apply if you're trying to claim more than the insured amount?

As in, assume my car market value is 100k, and I insure it for 50k, the fact is I'm paying for 50k worth of protection, so if I have an accident that costs 5k to repair I should also get 5k what.

No, that is what almost everybody assumes, which is wrong. At one time I thought it was this too until you look up insurance policy on underinsurance. Every single insurance company has the same policy. To insure a car of 100k for 50k, you are telling the insurance company that you are only insuring half the car. Hence any claims against the insurance company will result in getting only half the claims. This is not life insurance where you cannot put a 'market' value for life and therefore you are insuring the amount that you can get when you submit a claim. For property insurance, this is how it works.

This is taken from AXA insurance FAQ: http://www.axa.com.my/index.asp?pageid=cs&prodid=faq

Question: What is 'underinsurance'?
Answer: Underinsurance means you insure your property (house, car or whatever) for less than it is really worth. If you do this, the insurance company is usually entitled to reduce any claims payment to you. For example, if you insure your house for RM 200,000 when it is has a true value of RM 400,000, the insurer may be entitled to reduce any claim payment by half (because you have only paid half the premium that you should have done). Therefore, it is important that you set and regularly review values you declare on items you are insuring.

This post has been edited by sleepwalker: Mar 21 2009, 12:51 AM

It's all about the premiums paid, the less you give them the less you get back too.