Hi Sir/ Madam,

I am Mr. XXX and I am your customer of streamyx 1mbps combo package. My log in ID is XXX.

I am happy with the services provided all the while but since end of last year, I encountered slow connection for streamyx. I found out that I has been assigned to 115.134.X.X IP range and no matter how many times i reconnect, my IP is still within that particular range, which gives me extremely slow speed. Nevertheless, I am having difficulty to assess to certain web pages such as www.youtube.com, www.facebook.com, www.nba.com etc. I also found out that my ISP is Core IP Network Development (not Telekom Malaysia Berhad)!

I am writing this email to seek your assistance to reset or transfer my port, in order for me to assess to other IPs such as 60.X.X.X, 118.X.X.X and 218.111.X.X IP.

Please feel free to contact me at XXX shall you need further information. I am looking forward for this problem to be solved within 2 working days, otherwise I will take further action by lodging a report to MCMC and medias.

Thank you.

Cheers,
XXX