A friend of mine said he has sent me a parcel of TV Tuner from Taiwan but till today, the parcel has not reached me. He used the cheapest postage option which does not have tracking facilities.

I am not sure if the parcel is stolen or lost but is there a possibility that the parcel might be held by custom? Perhaps they want to tax that item?

Thanks in advance

From what I know, if your item is held, the courier service people will tell you so. I was using DHL the last time around. Hopefully the parcel arrives.

Is there a hotline that belongs to custom which I can call and provide my name and ask?

If the item is valuable/worthy enough to you, you should have ask the sender to send by courier/registered, instead of normal mail, and pay extra.

Normal mail = no way to track. Their answer will be "lost in transit"

Even if it is truly stuck in customs (TV Tuner may need SIRIM approval to bring in), you will never ever know unless they inform you. Why ? There is no tracking number. The customs may just throw aside and forgot all about it, until one fine day, they pick it up and willing to contact you. What if they open it and found the TV Tuner very nice ? Take home lor! Malaysia Boleh!

It's a 'free gift'. Talking about SIRIM, do you see SIRIM stickers on your Intel processor or your Geforce/ATI cards? Hopefully they won't be attracted by it lol

if u have tracking number it will be good and can the search scope can be reduce. if u only provide name and address those ppl at custom section would have a problem because need to look for every record. can't be done fast so the better way ask sender to send it using ems or registered parcel.

u may try go to the custom office (unit bungkusan pos) and ask them for the record book. so u can have to check it manually. if there's no tracking number (cheapest) it will be under Letter Packet record book/file.

Where exactly is 'custom office'. airport?

Near terminal LCCT...there's a Pusat Mel building there where the customs and pos malaysia people located under one roof

If you did not receive a letter from pos malaysia+customs requesting you to clear your item then most likely is has not arrive here yet.

You should get more info from your seller...post normal parcel by airmail or ground/surface mail? Air mail is by aeroplane and ground mail is by ship (sea) which usually takes 2-3 months to arrive depending on which country. You should also be reminded that normal mail cannot be tracked but if your seller has kept a copy of the custom declaration form you could use the customs declaration form number for reference. If not then it is virtually impossible to locate your stuff

This post has been edited by svage98: Mar 17 2009, 02:28 PM

From Taiwan to Msia using the cheapest options, it has been 2 months only, any phone number to contact?

Still better ask your seller for info such as customs declare form number if possible then you can make a formal written inquiry with the post office. Here's the post office details at customs building near LCCT. I doubt they can help much when you give a call asking them about your package. They would probably say no tracking...could get lost or did not arrive yet. Next time always remember to insist on registered post or with tracking. Pay a little bit extra for the that extra peace of mind

Anyway you could try asking. Wouldn't hurt to do so. Wish you good luck in getting your package bro

UNIT PERKASTAMAN
PUSAT MEL & KURIER
POS MALAYSIA BERHAD
64000 KLIA
TEL: 03-87872020
FAX: 03-87873636

what is their operating hour?

yeah, i had mine with tracking, and sometimes, its worth it to have that peace of mind that your item is on it's way, even if you have to pay more. my shipping was $40, for a half a kg item. here's an example of my case (read from down to up)

Label/Receipt Number: CJ17 71XX XXXU S
Class: Priority Mail International Parcels
Service(s): International Parcels
Status: Attempted Delivery Abroad

We attempted to deliver your item in MALAYSIA at 4:18 pm on January 07, 2011.

Detailed Results:

Attempted Delivery Abroad, January 07, 2011, 4:18 pm, MALAYSIA (this was when my package arrived to the nearest post office to my house)
Out of Foreign Customs, January 06, 2011, 6:33 pm, MALAYSIA (after I called 03 87872020 to tell the pos klia people that i wanted to appoint pos laju as customs agent, you can also wait for the notification letter in the mail, but to make things faster, i straight away called the customs people once i saw the second "into foreign customs"
Into Foreign Customs, January 03, 2011, 2:22 pm, MALAYSIA (a second time "into foreign customs" usually means that it's being detained
Into Foreign Customs, January 03, 2011, 10:07 am, MALAYSIA
Arrived Abroad, January 03, 2011, 10:06 am, MALAYSIA
International Dispatch, December 29, 2010, 6:55 pm, ISC SAN FRANCISCO (USPS)
Arrival
Electronic Shipping Info Received, December 24, 2010

This post has been edited by chansherly212: Jan 9 2011, 11:37 PM