QUOTE(suiteng @ Apr 17 2009, 07:19 PM)
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CS : Why you don't want a gold card?
Me : Cos I need to swipe for 24 times instead of 12 times for classic card
CS : You can cancel it in 6 months.
Me : But I've done a BT
CS : So you need to fully settle it before cancel.
Me : So I've paid interest upfront and I need to fully settle it just to terminate the card?
CS : That's right.
Me : My BT ties to a 12 months plan.
CS : Then you need to utilize the card for 12 months and cancel it.
Me : So EON bank is forcing me to use the card?
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honestly, the banks like customers like you. the interest you pay can never match the amount they get from merchant credit card charges. they try their best to keep you. they love you (no pun intended)
if you actually believed that they upgraded you to gold simply and the fact that this would further tie you down did not cross their mind, you may be wrong.
they may had it all planned. they know your cannot cancel your card now.
now you just have to check the terms, most probably you could demand for classic back, but hmmm it's gonna be tiring.
FYI, look again, any of you guys already getting the slightest idea that the customer service officer above is "well trained" The staff asked if you want to cancel your card, not if you insist on changing back to classic. If the staff it a normal credit card agent, die die also give you classic, dun want you dun have card with them.
This post has been edited by aeronic: Apr 18 2009, 08:09 PM
Apr 18 2009, 07:56 PM

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