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Wireless Celcom Daily Unlimited, Daily Unlimited Problem ! ! !

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suyee
post Mar 2 2009, 10:00 PM

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Joined: Jan 2003
From: PJ



QUOTE(bh-4 @ Mar 2 2009, 11:11 AM)
To all those who are using celcom broadband on Daily Unlimited plan (RM6/day), please stop doing so for the time being.

Yesterday i was using my celcom broadband and activated my daily unlimited by sending broadband daily to 28882 and replying broadband yes to 28882 as usual. Then i went on a steak of MUOnline game. To my suprise, within 2 hours, my line was blocked. I received a message saying that i have exceeded my credit limit and all activities has been barred (my credit limit is RM 500). When i called up online customer service, they told me my bill was around RM800.

This morning i went to celcom service center in Prai to clear things out. Luckily the service center staff who attended me has suffered from the same case as me (only worse with bills up to RM 20k). This saved me a lot of time to explaining my theories on why the bill is so so so high. The staff said that the daily unlimited system is now facing a problem where eventhough the activated sms has been issued to us, we are still unactivated in the celcom system. So we will be charged on pay per use basis (10cents/10kb). This translates to around RM 800.00 bill for every 100 MB data transaction.

Hope that others would not face similar problems as myself.
*
Anyway , you will get refund but please make a report with celcom.
This is procedure.
Base on the Pay as you use basis , the website already state will capped at RM250. shakehead.gif

 

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