Dear Mr. xxx (confidential)

Thank you for bringing this matter to our attention.

We write in response to your e-mail dated 21st February 2009 pertaining to the matter above.

We refer to your rebate request regarding on slow connection issue. Kindly be informed that we already proposed a rebate and we wish to inform that the adjustment has been approved by our management on 23rd February 2009 with amount of RM112.50. Kindly refer to your next TM bill for future clarification.

Pertaining to your slow connection issue, please be informed that we have forwarded this matter to the relevant department to proceed with further investigation pertaining to the issue as we found the issue has not been resolved yet. We highly appreciate your co-operation to give us some time to conduct a thorough investigation and we will do our best to solve this matter.

We hope the above reverts to your query.

For further assistance or feedback, kindly e-mail us at: help@tm.com.my.
Alternatively, you may also contact TM at 100 and select "Internet Services".

Thank you.
Regards,
Aida Hafiza
Customer Care Support,
Contact Center Management & Internet Services,
Customer Service Management, TM Retail.

www.tm.net.my