The response I got after complaining:



Thank you for contacting TM. Firstly, we would like to apologise for the late response.

Referring to your e-mail dated 21st February 2009 on the slow connection. Kindly be informed that currently customer may be experiencing slow connection to International website or link, this had been occurred from our end. Restoration works are still in progress by our Technical Department. It is advisable for you to monitor your Internet connection and call our helpdesk at 100 to know the status of restoration. Thus, we sincerely apologise for any inconvenience caused.

For further assistance or feedback, kindly e-mail us at help@tm.com.my .
Alternatively, you can also contact TM at 100 and select "Internet Services".


Regards,

Mu'adz
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail.

www.tm.com.my

(SR: 1-4321697687)