i need help from LYN members...

i have deal with a member(Trill_Scull) who is from LYN and he bought a PsP from me during 10-2-2009 but i post the PsP via poslaju and send it 11-2-2009 so today(12-2-2009) the buyer have receive it and i just received a call from he and he told me that he had received everything including box and accessories but the console lost

SO HOW TO SOLVE THIS PROBLEM ?FEEL SAD TO HEAR FROM MY CUSTOMER
Pls help me as soon as possible because my customer is waiting for my answer.thanks.

This post has been edited by bear bear: Feb 12 2009, 08:45 PM

i need help from LYN members...

i have deal with a member(Trill_Scull) who is from LYN and he bought a PsP from me during 10-2-2009 but i post the PsP via poslaju and send it 11-2-2009 so today(12-2-2009) the buyer have receive it and i just received a call from he and he told me that he had received everything including box and accessories but the console lost

SO HOW TO SOLVE THIS PROBLEM ?FEEL SAD TO HEAR FROM MY CUSTOMER
Pls help me as soon as possible because my customer is waiting for my answer.thanks.

you can file a complain about missing item inside the parcel and ask for compersation. just say lost everything inside the box. only left the box.

i think maximum RM 300 can take back

but the accessories dint lost
so how?

saman pos malaysia

how to saman pos malaysia ?

aiyo...this why i dun like using courier...u confirm ur customer didtn recev the console? or ur customer lying u?

Ask him to take picture of the parcel whether there is sign of tore-off or not before receiving the item from postman?

i cant sure because 1st time lost but i trust my customer

dont simply trust ur customer.. if i wuz that thief, i will take all inc accs..

that's why i always stated clearly to my customer

u bear the risk if u wan i post the item ....

Don't trust the buyer bro. Are you sure that you pack everything neatly in a box . If the buyer received the package without the console then somebody is lying. Poslaju won't know what item that you are sending.

yup...
before dealing i have told the buyer(buyer bear risk)

if u say so then it's not ur fault anymore.

yup...always packed nicely before sent out the console

yup,this is a must do forthis kind of case.
must ask him whether the parcel is in good shape or not.

so. ask your buyer first...
maybe with tricky question...

...becoz maybe he lie..maybe he not..

ok...now i just want to asking advice from lyn member and give my customer an answer

i think better ask clearly from the buyer....
sad...

wrong section.. anyway, i think tat buyer shd bear it..
Be4 receie item pls make sure tat item izit still in packing or open be4.. If open be4 then jus claim to pos office.. Don after open it then say missing someting...

dun use the stupid poslaju,
i use citylink or skynet only....

ya...
i agree with fantasyboy...
but, the best when sending item by post with using what ya?

i think...u lupa nak masukkan console dalam box. pls honest bro...

When u post to him, the box got seal properly? U got tape the whole box with masking tape?
One more thing,pos laju dont allow electronic items to be posted...

This post has been edited by MaxReddevil: Feb 12 2009, 11:00 PM

there are 3 possibilities here:

1) TS aka seller 'forgot' to include the console into the packaging, or
2) buyer received everything nicely but make up a story that the console missing, or
3) poslaju people take the console

IMHO, here's what i think based on above possibilities:

1) if TS aka seller cheat, no point he created this thread and be worried. money with him already, so better keep quiet and enjoy the money
2) got many cases similar with this. buyer try to claim or want a refund. if seller follows, buyer will get a refund along with the console. good busines!
3) i used poslaju for several years and shipped from small to big, cheap to expensive items. even shipped to sarawak. never had any problems with them


so, based on my humble opinions, u decide which is more relevant. TQ

waaa this is every LYN forumers' nightmare (buyer & seller).

we usually deal based on trust btw buyer, seller & courier service.

in cases like this, somewhere along the way there will always be a dishonest person and many many many cerita one...

well sometimes when i send stuff, i just pray short while that the item will get delivered to my customer without any problems. if really kena problem, i think i can only sit & curse my luck!

best choice is still C.O.D whenever possible.

This post has been edited by meow1803: Feb 12 2009, 11:21 PM

highly doubt that the console only lost. Side, its general knowledge that the buyer bears the risk of the item being lost. If the whole package lost, then different case de, but accessories all still got means either you or him not telling the truth..

*i'm not implying anything, just saying things the way i see it..

Yes, COD will always be the best, but sometimes it's kinda impossible to do COD as customer might stay far away from you.
That's why.
All depands on luck ^^

yup...me too... so far non of my item is empty... hope wont happen 2 me... i can sure u nowdays, pos laju staff wont open ur package... dats why u cannot state/write that u pos an exp item in "item section"... such as phone, gold stuff.. or, make precaution step, insured that item..

quite hard to ask for compensation,unless u've the PSP receipt ,and u must know,Poslaju always shows us a notice regarding our postage,they said,they wont held any responsible for any damages or loses .for the compnesation,they will pay u maximum 300 when the parcel exceeds certain weight,so it's very hard for u bro,but just give it a try,who knows that it was ur day.

this problem got no answer ...

either 1 party have to sacrifice ...

thats all

I think cant ask refund from poslaju, since they put big sign "alat elektrik TIDAK DIBENARKAN"

Thread moved from Mobile Phones and Related Accessories

once u signed and accept the parcel.
POS MALAYSIA cannot be held responsible because you have signed and accept the parcel ...
this has been happening in m'sia for a long time
item missing from parcel etc ...

even if u try to claim insurance etc, they will state that parcel did not get lost and infact was "safely" delivered...therefore insurance doesn't apply ...

What did you put in poslaju item description? If PSP bound to attract attention

More importantly, did you pack your package properly TS?

Packing your parcel not only using brown paper and wrap it and thats it. There's many way to ensure a parcel is safely packed.

I say this is because, if you did pack properly, the posmen dunno whats inside and why do the posmen have to take his chances to open the package?

---

Added on February 13, 2009, 9:21 amYes svage98 also right, the item description you dun write PSP there. Like i sell phones i also put Gifts as my description. They wont bother to ask you what gift inside.

This post has been edited by StratOS: Feb 13 2009, 09:21 AM

Eh got some pictar how to wrap item properly?

Dude,
Ask the buyer to post the pic.That's the best thing to do.case like this happened few years back when a forummer shipped a Digicam but in the end it comes out to be the buyer that is trying to scam.Pls review your dispute carefully.

Well, this is how i usually pack my items,

wrap with a layer of newspaper 1st, then the browan paper, tape it, and lastly wrap with a layer of transparent foil.

Next thing to do is inform the buyer if the transparent foil is open then dun receive the parcel.

Thats how i normally do it.

just confim that poslaju only can claim for rm300 only...

so sad...

but wat 2 do..

Yeah its hard to proof which side is trying to scam..

Hmm that is quite alot of work, and costs for buying the materials..
transparent foil as those used for cooking one?

wow very nice packing ler...but if for covering cooking 1 is kinda too thin....and easily broken.
I usually wrap with newspaper+brown paper+transparent tape.....sum1 say use brown tape izzit more secure?
For these kind of case is the fear of all seller...which end up dunno who is gonna responsible.
so TS have u ask the buyer?

really?the cashier got ask me whats is inside and i just say electronic

---

Added on February 13, 2009, 8:48 pmyup i agree with you C.O.D

---

Added on February 13, 2009, 8:50 pmyou mean the postlaju receipt ?
yes it still with me

---

Added on February 13, 2009, 8:54 pmbro the console its not with me lar...
i have send it out

This post has been edited by bear bear: Feb 13 2009, 08:54 PM

yup
just ask the buyer and waiting for reply

---

Added on February 13, 2009, 9:05 pmyup
waiting answer from the buyer

---

Added on February 13, 2009, 9:08 pmand yesterday i accidentally open a thread in Mobile phones section but it has been moved to Trade Zone Resource Centre
so should i close this thread and use that only ?or open both ?sorry for accidentally open a thread.

This post has been edited by bear bear: Feb 13 2009, 09:08 PM

Possible To Claim Or Not Also A Quest

Good Luck Bro

Oh Yeah.. Since You're The Receiver. When You Received, How The Conditon Of Parcel?

Quite a lot of work but Newspaper, i collect it from my neighbours around me, FOC(just sweat a lot). Brown paper is you can mass order it, cheap as well.

The transparent foil is to cover food use 1, exactly. Like at KLIA the foil up your baggage like tat.

@Terence573.. The transparent foil is thin, so have to inform your buyer or the receiver if the foil is removed means its been opened. Cause courier service cant remove anything from what you have packed it with.

Thread Merged

That's why you need to buy insurance. However not all post office offer...only available at pos laju centre only. RM1.50 for insurance coverage of item costing RM1000 and below.

This post has been edited by svage98: Feb 22 2009, 12:34 PM

yeah, this is the same case happen to me.

is it urs is posted to Melaka too?

coz last time, my case was almost the same as urs but much more worst than u. All the PSP box + accessories hav been replaced by a stone! A big stone! (Batu bata).

LUckily, the seller (I am the buyer) agree to refund half of my money. I do trust him coz when I call him, he pick up his phone and even giv me his full personal details (the details is need when I do the report to Police).

So we both lost half of our money. But it consider a lot to me coz I'm juz a student.

Than, from that day, any deals involve more than RM100, i'll use a COD method, rather then POSLAJU which can't be trusted anymore.

yes,the 1st thing actually is ask the seller to snapshot the parcel to you before opened but i am the buyer did =.=
what you can do is only 300 compensation from pos mys.
lesson learnt get is self collection for electronically items ..since it cant be ship. always encourage self collection..

stratos, transparent foil is not sealed, the pos officer can open and wrap back too, how to identify??

Eh? Isnt there another thread on the same thing?

[quote=rayanne,Feb 27 2009, 03:34 PM]
[/quote]

yes,the 1st thing actually is ask the seller to snapshot the parcel to you before opened but i am the buyer did =.=
what you can do is only 300 compensation from pos mys.
lesson learnt get is self collection for electronically items ..since it cant be ship. always encourage self collection..

stratos, transparent foil is not sealed, the pos officer can open and wrap back too, how to identify??

[/quote]

Ya, COD is the best way for expensive item.

Or you can try insurance RM1.50. You can claim quite a lot from it.