You should email them( call them would be faster as they are very slow with their email replies). Normally if confirmed lost, it would be redelivered by them. It's already a month, by right it should take 7-8 days only.

There is also an outside chance that it has been under Malaysia Kastam custody. In that case, you have to wait for a letter from Pos Malaysia regarding tax payment upon collection of your parcel.

What did you order btw?

Next time use UPS.. safer and easier to track.

Better call them directly.. It's now cheaper to call IDD...

To call directly United Direct:

For Maxis: 13200448454564933

For Celcom or Digi: 00448454564933

Or if you purchased from kitbag, call this number:

For Maxis: 13200448454084345

For Celcom or Digi: 00448454084345

Better call them directly rather than emailing them.... It's cheap, around 40 cents per minute only (using the number shown above). Call them after 7pm.