Dear xxx,

My name is Justin, your banking advisor and I will be pleased to assist you with your inquiry.

I must inform you that this is a fraudulent message. RBC Royal Bank doesn't act as an intermediary for the purchase of products and the sending of the funds for such purchases.

This is a scam where you're contacted as you're selling an item online, from someone pretending to be a Royal Bank client or employee. We don't send such notifications and wouldn't request confidential information through unsecured regular email.

This scam typically involves a request that you send someone the shipping code for an item, which requires you to send the item to them first. With online auctions, payment is always received first and then the item is sent to the purchaser. In some cases, they'll give you an account number, and provide you with a telephone number to call as well. The number often has a very basic menu system set up to provide a balance of the account in question. The account is a fake account that is not actually at RBC Royal Bank.

Please do not respond to the message or send your item that was for sale.

Thanks for contacting us. We'll be happy to help you again if there's anything else you’d like to discuss.

If you prefer, you can call us at 1-800-769-2511.

Sincerely,

Justin L | Banking Advisor - email/chat, RBC Advice Centre, RBC Royal Bank | Royal Bank of Canada
6880 Financial Drive, Tower 2, 4th Floor, Mississauga, Ontario, L5N 7Y5 | www.rbcroyalbank.com

Protect yourself from potential fraud and identity theft by adopting some everyday safe banking practices. For tips and other helpful information, click on the "Privacy & Security" link in the lower left-hand corner of any www.rbcroyalbank.com page.