A company with a human heart.
Anyone in LYN have good customer experience when buying gaming stuffs?
Care to share?

http://gonintendo.com/?p=71149

Quotation:

"On September 19th, while my parents and I were at work, our house caught fire. By the end of the day, we had lost everything we owned, save what ever we had in our vehicles. The most important thing was that no one in my family was hurt except for a couple of pets (I lost my pet scorpion and my parents lost their cat)."




".........About two weeks later, I received a call from Nintendo’s Customer Service Department. They had received my packet and wanted to find out how my family and I were getting along. I told them about what had happened and how we were doing. Then, they offered me to replace my Wii and my Gameboy Advance SP for free. They even threw in all the cords for the Wii and the charger and such for the SP! I was blown away that the company would want to know how my family was doing let alone want to help out. I sent off my old, melted Wii and SP and received my new ones....."

is this could really happen to us?

i think the nice pic of GB & Wii is the pic before it caught by fire....
juz like Before and After

In Malaysia
Nintendo:Cannot la,you don't have warranty means you cannot fix your Wii.Also warranty don't cover a fire in your house
Me:WTF YOU SAY I'MA COME OVER AND FIRE MA LAZOR YOU HEAR ME

I find it hard to believe this story as usually manufacturer wont replace if product is faulty due to such incident and usually it's covered by the insurance company. But I guess Nintendo is always different eh?

This fiction is based on a true story

i dont think its true...
but if it is true then very good!

This post has been edited by gajah91: Feb 2 2009, 08:50 PM

thats so generous of nintendo to give back him a new wii and gb .. looks like microsoft customer service is bad

hehehe.. no lah..gba one button black, new one button white.

Nintendo's moves make perfect business sense.
They know these kind of stories go a long long way in spreading goodwill for a company,
hence enhance the brand value.

GBA & Wii cost probably US$200 for Nintendo,
but the brand building effect - Priceless.

well nintendo is making a lot of money from wii and giving out 1 for free is totally nothing to them, indirectly they are getting praise from ppl from the whole world.

1 wii and 1 sp in return for praise for their customer service~

is it a good bargain?

I may not be a Xbox fan. But i dont think Microsoft should be slapped with a bad customer service saying. Have you heard about the person's signed 360 being replaced?

link about the story

How bungie stepped in

How Microsoft redemed themselves

if this can happen in malaysia...i'll be a nintendo slave

I am totally going to sell this on eBay!
(I mean if i am the one getting this XBOX 360 signed by Bill Gate and Bungie developers)





This post has been edited by neogeocdz: Feb 3 2009, 09:14 AM

That why we want official product...

thats good imo . too bad it will never happen here ...

Selling the faceplate alone would be enough. IMO, Bill Gate's signature seems a bit too simple for a person of his status.

I'd sue them if they do this to my 360, seriously

lol.. art is subjective..

u r weird!
I so want Shigeru to draw and sign my Wii!

I'd pay them to do that to my 360.

I paid for their work already, don't expect me to worship them after that. Guess I'm the only one who don't like to idolized others

It would be invaluable addition to my collection.

I like this story more

I love you Nintendo

I called Nitendo Consumer Today..
regarding bout my faulty GB SP...

i wanted a replacement... but they ignore my request..
asked me to buy another new GB SP... cuz hvn't heard what is M'sia!!!

I overestimated your intelligence, colt.