oh my god, I've been using umobile postpaid for so long, and now suddenly they double charge me for my October bill. When ask them to deactivate their stupid technical error for activating ub20 onto my account, then they come up with tones of excuses and forced me to take the ub20, but when insist on canceling it and waived the charges, now they suddenly said my 10 days usage is double of all the months i've been using.

some more I don't always check the bills, just nice one time check and found out this. When want to waive off what they extra charge me, then suddenly want me to pay extra which is not in the bill at all. WTF man, this is so ridiculous. Mine is the enterprise account, then the account agent also never answer call from me when I want to check with him about my account issue. This is seriously no after sales service. Before sign up, talk like how good how good, after sign up, sh1tty service. Especially the customer service team, until i had to yell on them only they listen, which they weren't really listen. At the end had to bring this to the upper level only got people do some work, seriously sucks.

oh my god, this u mobile is really full of sh1ts!!!
all those stewbird managers clever to give empty promises that once after the upgrade will be better customer service but at the end now still the same! Damn lame la to call their customer service and had to listen to their stupid annoying songs for like 10 mins also no one to entertain at all!! Then always charging me for nothing for my bill, damn idiot u mobile.

No, don't think they will. Spoke to one of their manager, always say the same thing to just cool the people down and perhaps even to wanting people to forget about the case. Well, it was supposedly affecting the prepaid customer for these few days unable to call/sms issue but a few postpaid customers also got affected, worse is, this isn't the first time. Only time they give out 3 waves of free sms to all network was due to the incident around october/november of some technical issue again.

Customer service suckss, then the operation also getting worse, so what's good left? IF still having the same problem with the internet, which the speed is slow, i'll definitely port out already since the only thing i like in u mobile also not up to expectation already