sorry to hear that...this really bring a bad inpression for customer to mnp to umobile....

That's why we recommend you do mnp via our forumer digilife. He'll settle everything for you - including follow up these cases.

I top up about 30 Mins ago but my credit still the same after top up @.@ but my expiry date extend oledi.. what happen??.

faster call the CS and tell them the story...hopefully u still keep the top up receipt..

FYI - The updated prepaid credit value could not be displayed at this moment. The rectification is in progress. Any inconvenience is much regretted. ^CS02

http://www.twitlonger.com/show/jpip3r

hey guys i set my apn for internet based on the umobile website.

but i can only connect to internet while on 3g. when 2g it does not work

how to fix this?

cut the simcard at u mobile center at times square is FOC ?

No response given after all these days... Today I went to Times Square service center, the officer straight away port for me and I receive the confirmation within 1 minute.. Now, I got my line ported successfully.. I really can't understand such a easy step why they need to take more than 1 week still can't resolved but once I walk in to HQ, it take less than 2 minutes to settle everything.. Ridiculous...

Just get myself u28 package. And its damn fast la, here in gombak. Haha. Later after the 1gb quota finish, will be slow la. Haha.

The U Mobile cust service really LOUSY than other telec. Call to U Mobile Customer service need to wait around 5 minutes to 10 minutes. Every time I call almost wait so long time, really EPIC Fail!!

Asking about the problem of *118# U Mobile Menu for check usage Free Call and sms, appear "System Error Occur, please contact cust service".

Once reach their cust service, they also don't know hw to do. They ask me back.. "How should I do, my system here cannot retrieve, something wrong".. Walao!!! Who is the customers, who is the operator o??


REgret change to U Mobile~ Haizz.. Useless Telec

Customer services really bad, i'll never call again...

Hahaha. U can't cause after some times u still need to call them up for complaining other issue....

Agree with you. Regretted as well. I still have a year and 2 months to run for my contract. If it's not urgent, send them an email. A really fierce one. They will reply ASAP

This post has been edited by andrewtho: Oct 28 2012, 08:19 PM

gonna november
then your quote will back to 1gb
else next month 29/11 back to 1gb ??

No. U mobile start billing cycle on 1st . Ur first month bill will be prorate.

for the u mobile bonus is i top up 50 den i make a idd call den entitle for 15% top up bonus? the bonus is next time i top up or wad?

CSO super peak period is from 7pm~12Midnite

Try to time your call in the morning, you will get your problems solved faster.

the bonus will be paid within 1 or 2 days

not too sure this promo is still on... the website says until 29 Feb 2012... I'll find out this week anyway since I just top up too and tonight will call friend at Singapore

miss call consider ? or must a successful call ?

2 years for your contract? Urs is postpaid, is it? Hahaha, this is because you write the email and sound like very fierce, that why they will FAST reply you. Otherwise, they will reply your email at least 3 or 4 days~

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Added on October 29, 2012, 9:52 amYa, i got try out the call around morning, it's REALLY FAST A LOT compare to at night. But why aa? Is it they insufficient people in customer service department?

But other telec also quite fast answer the call as well.... but is everytime, even though I hv been call to customer service about the problem on midnight~

This post has been edited by JuneResources: Oct 29 2012, 09:52 AM