Be careful, I noticed even if I deactivated my voicemail, unanswered calls after 25 seconds or if my phone is off/no coverage, the caller will be charged.

Tested by calling to myself and I got charged

This post has been edited by 64bit: Jun 15 2013, 10:17 PM

mean with or without voice mail also charged?
how to deactivate voicemail?

Have to request Customer Service to deactivate.

And, once voicemail deactivates, there is no missed call alert.

This post has been edited by dgboy: Jun 16 2013, 01:24 PM

For my case, I called CS again complaining about the charges as voicemail is disabled. According to CS, my voicemail disabled request made last month is still in progress They promise to call me back in 1-2 days which they expect to complete disabling the voicemail.

So I assume they disabled my voicemail partially, means the caller does not hear any voicemail greeting but the call is still connected to somewhere which charges the caller.

I would like to confirm your above report. YES INDEED !! I got charged on my hotlink prepaid even though my u mobile prepaid unanswered after 25 seconds with voice msg deactivated.
Second test I did was to call my u mobile no which was turned off, my hotlink got charged instantly upon hearing a beep sound.

Same here. How can they be like this/

Please lodge a complain with CS And get a case no.
I reported the problem to CS and they told me there was nothing wrong at U Mobile's end and asked me to complain to Hotlink instead. I told CS, Hotlink's billing system wouldn't be able to generate the chargers if call was not connected. Both ends must "hand shake" in order to trigger the billing system to calculate the duration of connection and chargers.

I managed to get the case no after my reasoning convinced the CS.

I did another test call to ascertain if my hotlink billing system is the cause of the problem by calling my Maxis postpaid (voice mail deactivated) unanswered till the call cut off. The result was, no charge to my Hotlink.

May I know if I wan to port from digi to u mobile, do I need to go and cancel my supplementary line first or can just direct port, and the supplementary line will be cancel automatic?
answer found..=x

This post has been edited by kiew: Jun 18 2013, 09:21 AM

How to check prepaid online statement via online self care?

U Mobile do not provide prepaid online statement right now.

Starting to get fed up with this uMobile.

Fantastic for light users. Power users stay away. Spend a bit more and get a proper plan especially business users.

Anyone pay they bill via posonline before? Just paid mine through that site, a little worried about it going through cause it needs 2 days to process, seems fine though.

I make payment from their web portal cause is immediately

No credit card lol.

It went through this morning Gonna be paying my bills via posonline from now on, more online banking options.

Did you manage to completely disable voicemail? I noticed I am still receiving missed call alert even after voicemail is disabled and there is active call divert which I am unable to deactivate. suspecting it is the missed call alert which is charging the caller, I asked CS to disable missed call alert yesterday but it is still not disabled. Really fed up of this thus I created a complaint at http://complaint.cfm.org.my with complaint type as unfair practice, I strongly advise other to do so as well.

I received a sms from umobile saying budget IDD 1310 ends on 26/6/13. Is that true?

Anyone using DG Easy ?

If your Easy is > 12mths, you can add 2 more Buddies, lots more goodies coming in July.

Smart Plan have IDD very soon...........

Not bad huh at this hour ?

Does that include the original Easy plan that have 3 x Buddyz plus 3 x FnF Nos??

And will DG charge a fee to add the two more Buddyz??

im considering a switch to tune talk now..
getting more disappointed with u mobile already..
their 3g sucks at PJ (uptown) area especially during office hour..
shows full network with 3G but surf net slow like @#!#@@~