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 Seagate 7200.11 hard drive firmware woes, Barracuda 7.11, FW:SD15, 1.5TB/1TB/500GB

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Sib
post Jan 17 2009, 08:38 AM

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*sigh*

if only tis news is out earlier, i wouldn't bought my 750GB WD Green yesterday... doh.gif
Sib
post Jan 17 2009, 04:12 PM

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well, any1 knows the email they're using so tat i can send the screenshot of my drive to seagate? unsure.gif
Sib
post Jan 17 2009, 04:56 PM

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thx a million ben_panced for the email icon_rolleyes.gif

now waiting for their response, keeping my finger's crossed now. smile.gif
Sib
post Jan 23 2009, 11:45 AM

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if it's in ISO file means it can only be used if burn unto a blank disc, rite?

is it possible for me to save/burn it into a thumbdrive n use it instead of disc? sweat.gif
Sib
post Jan 23 2009, 02:08 PM

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QUOTE(Irzani @ Jan 23 2009, 01:58 PM)
Which one is better, send for RMA and let them swap it with a second hand certified repaired HDD with the new sticker SD1A, and then sell it or reflash the old thing SD15 to SD1A and keep it myself .. confuse confuse ..  hmm.gif
*
obviously it's way better to reflash it urself, less hassle... smile.gif

btw guys, need some confirmation here b4 i reflash my HDD, is tis the right firmware to download? unsure.gif

my details,

ST3500320AS, 7200.11 500GB SD15
Seagate Firmware update


Sib
post Jan 23 2009, 02:47 PM

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QUOTE(ben_panced @ Jan 23 2009, 02:18 PM)
yes, that is the right firmware, btw the flashing process will take u only 1 minutes or so
*
thx for clearing things up, i'm going to flash my HDD now.

wish me luck... icon_rolleyes.gif
Sib
post Jan 23 2009, 03:13 PM

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my HDD updated to the new version SD1A icon_rolleyes.gif

hopefully no more prob for my HDD here...
Sib
post Jan 23 2009, 08:49 PM

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QUOTE(SySTeM_eRRoR @ Jan 23 2009, 08:16 PM)
My HDD temperature increased a little after the firmware update, roughly around 2C to 3C. Anyone else experiencing the same thing?
*
now tat u mention it, my HDD do have an increase of temp... sweat.gif
Attached Image

b4 tis it was around 34~35'C, there's 1~2'C increase for me here. when compared to my WD Green there, it's roughly running at 35'C.

This post has been edited by Sib: Jan 23 2009, 08:50 PM
Sib
post Jan 28 2009, 07:51 PM

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QUOTE(yeahh @ Jan 28 2009, 07:08 PM)
mine is AD14 rev and ST3500320AS

so basically i just burn the iso image ... and then load it during bootup and follow accordingly?

windows is on the hdd that is gonna b flashed ... will it affect anything?

pls do help b4 i flash it smile.gif
*
my HDD wif OS inside it still intact after flash, no prob whatsoever...yet. icon_rolleyes.gif
Sib
post Jan 29 2009, 09:31 PM

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QUOTE(pikacu @ Jan 29 2009, 09:05 PM)
anyone experience random 2~3 second lag after the  firmware update?
*
when updating or running it as usual? hmm.gif


Sib
post Feb 22 2009, 01:04 PM

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QUOTE(one_guy @ Feb 21 2009, 05:03 PM)
OK guys...
It's already a month since Seagate release the SD1A  to replace the SD15 firmware..
Anyone facing problem after update to SD1A?
Or,anyone here still using SD15 and feel their drive still strong even not update to SD1A??

*I'm on of the user still using SD15... No problem so far...
*
b4 updating my HDD to SD1A i sometimes encountered probs detecting the HDD but after updating all runs well except it runs noisier n hotter a bit... sweat.gif

so far so good icon_rolleyes.gif
Sib
post Mar 6 2009, 09:14 AM

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guys, need help here... unsure.gif

i jz ran Seatools for my 500GB HDD here n tried Short DST Test but failed each time although it passes on SMART test. what shud i do? sad.gif
Sib
post Mar 6 2009, 02:31 PM

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QUOTE(mitodna @ Mar 6 2009, 10:19 AM)
time to warranty
*
forgot to mention tat it's alr updated to SD15...

btw, wat does it mean by DST? unsure.gif
Sib
post Mar 6 2009, 02:43 PM

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QUOTE(Musafir_86 @ Mar 6 2009, 02:39 PM)
-Hmm, shouldn't it be SD1A instead?
DST=Drive Self-Test; a built-in diagnostic functionality within the drive.
Regards.
*
doh.gif yea, it's SD1A...

so basically if the DST test failed, shud i RMA it? unsure.gif
Sib
post Apr 27 2009, 10:07 PM

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QUOTE(LWRNCH6550 @ Apr 26 2009, 12:10 AM)
Any of you guy's 500Gb~1Tb HDD sent to RMA and came back perfect and working fine ? or you guys just sell it away ?
*
i've got 2 500GB effected Barracudas, 1 RMA n i've updated to SD1A firmware. the other i oso update.

but there's a hitch, the RMAed one even tho they gave me the same effected unit but after updated firmware, works flawlessly till now.

on the other hand the one sometimes cannot detect. i have to reconnect the SATA cables then can properly boot.

i've run Seatools n pass both S.M.A.R.T n Short drive self test n both HDD pass.

can the effected HDD be RMAed? i mean can detect still but the prob is quite annoying n i'm afraid tat it'll soon kaput. sweat.gif

opinions guys? unsure.gif
Sib
post Apr 29 2009, 10:35 AM

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any1 can pinpoint Seagate's email? i think i'm gonna RMA my HDD now... sad.gif

again for the 2nd time, duh! doh.gif
Sib
post Apr 30 2009, 02:09 PM

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QUOTE(LWRNCH6550 @ Apr 30 2009, 01:06 PM)
Now which one of your HDD  bricked this time ? the RMAed or the other one ?
*
the other 1, RMAed one is running fine now, wif no hiccups at all.
Sib
post Apr 30 2009, 08:10 PM

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QUOTE(rook-ie @ Apr 30 2009, 02:13 PM)
new problem?or old one?
lazy to read few pages back...
*
u're referring to me? if it is, i've posted the prob in tis same page, duh! doh.gif

if u mean the firmware prob, still the same SD15.
QUOTE(Radeon @ Apr 30 2009, 06:48 PM)
bring to summit
*
i'm in KK now... sweat.gif

btw, their service center is rite there? can i jz sent thru postage?
Sib
post May 4 2009, 12:01 AM

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QUOTE(LWRNCH6550 @ May 3 2009, 08:14 PM)
I just got my RMAed HDD back, gonna update u guys when something happends.

Btw, its packed with a SD1A firmware. Anyone with an RMAed HDD running a SD1A with problems ? Im having a hard time making the decision whether i should shift my current OS back to it.
*
mine from RMAed didn't get updated to SD1A at tat time but my decision is to update it anyways. now currently using it n looks fine, no hiccups like freezing or random lock ups, read/write speed.

ur call... icon_rolleyes.gif
Sib
post May 14 2009, 09:26 PM

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QUOTE(spanker @ Jan 14 2009, 01:38 AM)
Man I was duped into buying this HDD because it was cheap, now I know why. It is reported that the 7.11 Barracudas with the AD15 firmware has problems and retailers are getting up to a 30% return rate for these bricks.

Physically, your HDD is fine, so the freezing trick will NOT help. Symptons after an uncertain number of booting up your HDD will not be detected by BIOS (and possibly all your other SATA/PATA devices, even non-Seagate ones), or your BIOS reports it having 0GB capacity. Your data is still intact, however, something in the firmware is telling the BIOS that it is busy.

You can read some bits of it here:
http://forums.seagate.com/stx/search?submi...AS&page_size=10
Or search on on google for the ST3500320AS+BIOS

Simply due to the fact that Seagate doesn't want to acknowledge that this is a problem (because they don't want to fix it, not for free anyway) is enough for me to boycott Seagate products for EVER.
Update:

Since there are many questions asking "which model is affected" etc, I'm copy pastaring the potentially affected models here:

http://seagate.custkb.com/seagate/crm/self...sp?DocId=207951

Drive Family:
Seagate Barracuda 7200.11

Models Affected:
ST3500320AS
ST3640330AS
ST3750330AS
ST31000340AS

Firmware Affected
SD15, SD16, SD17, SD18, SD19, AD14

Recommended Firmware Update:
SD1A


So far, the firmware update doesn't work for OEM drives (P/N) ending with 303. And some claim the firmware update DOESN'T fix the bricking issue, just the cache issue. It's up to you to decide whether or not to update. You are responsible for your data.
More updates (Jan 23):
Here's a firmware to patch the SD15 to SD1A

http://seagate.custkb.com/seagate/crm/self...sp?DocId=207951

Download the appropriate ISO file for your drive model, burn it onto a CD (or a USB key if you know how), reboot and if your drive is still detectable, flash it accordingly.

It is not known if the firmware will stop the bricking issue (BSY/LBA0) or cause other issues, but I have successfully flashed the firmware to SD1A on my remaining ST3500320AS, and it has been running for 10 minutes now.

Firmware does NOT fix BSY state drives, I don't know about the LBA0 drives.
*
QUOTE(wotiyo @ May 14 2009, 09:08 PM)
may i know how to update the HDD firmware?
my hdd juz back frm RMA...
the fw is sv17..


Added on May 14, 2009, 9:20 pmand FW update will bring the HDD aviod the problem(cant be detect) ?
*
iinm, it shud fix the 'bricked' prob. smile.gif

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