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 Seagate 7200.11 hard drive firmware woes, Barracuda 7.11, FW:SD15, 1.5TB/1TB/500GB

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SUSspanker
post Jan 15 2009, 12:20 AM

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I think quattro150 from the msfn forum is thinking of purchasing a the HD Doctor for Seagate fix by salvationHD.com. Apparently the have the kit that fixes this particular problem, but costs USD 600. If anyone knows him, please tell him I'm ready to chip in the pool for recovery.


http://www.msfn.org/board/index.php?showtopic=128092&st=80


FYI: I did not buy the HDD from AllnGap, and I'm sure he's not out to get you guys ok?

This post has been edited by spanker: Jan 15 2009, 12:22 AM
one_guy
post Jan 15 2009, 12:48 AM

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QUOTE(spanker @ Jan 15 2009, 12:20 AM)
FYI: I did not buy the HDD from AllnGap, and I'm sure he's not out to get you guys ok?
*
If AllanGap not pay attention to this matter,it only show that he is irresponsible seller.. mad.gif
At least he can longer the warranty first until Seagate have the solution for this matter because many people already buy the HDD from him last 2 month..
By the way, i already pin point this matter to him... icon_question.gif
masterz_man
post Jan 15 2009, 01:25 AM

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Already have problem with this HDD
DAMN !!!!
All my data fly away and HDD sent back to RMA
It's THAILAND product
i don't know why my HDD dead
it happen when i installing windows
So now i afraid to keep reformat windows
Not format HDD since got new one from RMA

Still use till now and so far so good
Remove the jumper and hilang entah kemana lol
AND i hope this one not DEAD also cool2.gif


Irishcoffee
post Jan 15 2009, 02:23 AM

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QUOTE(one_guy @ Jan 15 2009, 12:48 AM)
If AllanGap not pay attention to this matter,it only show that he is irresponsible seller.. mad.gif
At least he can longer the warranty first until Seagate have the solution for this matter because many people already buy the HDD from him last 2 month..
By the way, i already pin point this matter to him... icon_question.gif
*
its not his fault its seagate problem

kurogane
post Jan 15 2009, 02:24 AM

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Is the 7200.12 series already selling in Malaysia? Heard that one got no problems. Perhaps should upgrade to that while my drive still works.
uzary
post Jan 15 2009, 03:54 AM

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QUOTE(suicideroach @ Jan 14 2009, 03:32 AM)
damn.. i should buy a new WD hdd and backup all my data before my 500gb seagate died on me....tick tock tick tock.. huhu
*
i told u b4, seagate 500g has a high failure risk..there were other thread discussing bout 500g seagate. And many forumers have suffered from 500 seagate failure. notworthy.gif


Added on January 15, 2009, 3:54 am
QUOTE(suicideroach @ Jan 14 2009, 03:32 AM)
damn.. i should buy a new WD hdd and backup all my data before my 500gb seagate died on me....tick tock tick tock.. huhu
*
i told u b4, seagate 500g has a high failure risk..there were other thread discussing bout 500g seagate. And many forumers have suffered from 500 seagate failure. notworthy.gif


This post has been edited by uzary: Jan 15 2009, 03:54 AM
hilmiangah
post Jan 15 2009, 04:23 AM

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QUOTE
A new self-bricking feature apparently resides in faulty firmware microcode which will rear its ugly head sometime at boot detection. Essentially the drive will be working as normal for a while, then - out of the blue - it'll brick itself to death. The next time you reboot your computer the drive will simply lock itself up as a failsafe and won't be detected by the BIOS. In other words, there's power, spin-up, but no detection to enable booting.


Source Here
poolcarpet
post Jan 15 2009, 06:40 AM

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Hi all,

I was directed here by someone who saw the more global forums discussing about this over at :
http://www.msfn.org/board/index.php?showtopic=128092&st=220

For Malaysians (in KL) who are affected by this stupid self-coma hard disk, I'm suggesting that we share and buy 1 unit of the HD Doctor for Seagate. That is known to be able to fix the hard disk without loss of data. There are people in UK + Canada who has confirmed that and I have also gotten a quotation from SalvationData.

I will be purchasing that very soon (before end of January - might delay to after CNY as the company is in China) but it's really costly. In order to recoup some of my costs, I'm proposing to fix other self-coma-ed hard disk for a small fee.

For those interested, please send me an email poolcarpet at yahoo dot com. Note that I am located in KL, Malaysia.

P/s: Anyone also contemplating to buy the HD Doctor? Just to avoid the situation where 2 or more people end up buying the same HD Doctor just to fix their single hard disk.

Thank you!


Added on January 15, 2009, 6:49 amBtw, for those affected, please try and goto:

http://www.msfn.org/board/index.php?showtopic=128514

and post the details of your hard disk to DerSnoezie - he/she is from Holland and is doing the world community a great service by trying to compile the list of all the failed drives and come out with enough numbers to proof that this is no random hardware failure.

This post has been edited by poolcarpet: Jan 15 2009, 06:49 AM
loongking
post Jan 15 2009, 07:17 AM

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for sure already
my 1tb went dead suddenly...
bring back to warranty n 1to1 exchange
now let's see how long it will last....it made me lost faith with sg
for all sg users,remember to back up ur important files
cheers
thh1212
post Jan 15 2009, 07:34 AM

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QUOTE(one_guy @ Jan 15 2009, 12:12 AM)
AllnGap is selling Seagate product of Thailand. And it's have SD15 frimware.. I already check...
Waaaa.... i also, buying from AllnGap last month.. And the warranty for OEM is only 3months. Should i ask for refund or just wait my hard disk to die??? This is crazy,all my important data in there... No money to buy new HDD anymore...
*
Mayb different batch, tis is mine.
Attached Image
one_guy
post Jan 15 2009, 07:56 AM

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QUOTE(Irishcoffee @ Jan 15 2009, 02:23 AM)
its not his fault its seagate problem
*
Yes,we know it's seagate problem... But,at least he can prolong the warranty 1st until Seagate come to new firmware or something else...This is called win-win situation..Seller got the profit and buyer get their satisfied since many of us here buying from AllnGap.

This post has been edited by one_guy: Jan 15 2009, 07:56 AM
ericpires
post Jan 15 2009, 08:31 AM

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QUOTE(thh1212 @ Jan 15 2009, 07:34 AM)
Mayb different batch, tis is mine.
Attached Image
*
How to check mine since my hdd is alredi inside the 3.5" casing?
Musafir_86
post Jan 15 2009, 08:37 AM

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QUOTE(ericpires @ Jan 15 2009, 08:31 AM)
How to check mine since my hdd is alredi inside the 3.5" casing?
*
-Hmm, just open the casing la...
kurogane
post Jan 15 2009, 08:45 AM

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According to the data, it doesn't matter if it's China or Thailand, any drive with the SD15 firmware can fail, although it's a higher rate of Thailand-made drives for now.
s1lencer
post Jan 15 2009, 08:46 AM

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Well if your HDD is still running and you don't want to physically take it out to check the codes (still the easiest way), you can see the model number in the device manager under disk drives.

Control Panel > System > Hardware > Device Manager > Disk Drives

Failing which SeaTools for DOS from Seagate can provide the same information.

What you're looking for should be something like ST3xx003x0AS.

However, what you will not get is the firmware version which is all important because it seems to affect mostly version SD15 drives.

I recommend take the time, open up the casing (5 mins downtime max and a screwdriver is all you need) and check the codes.


notystar_exe
post Jan 15 2009, 08:48 AM

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QUOTE(s1lencer @ Jan 15 2009, 08:46 AM)
Well if your HDD is still running and you don't want to physically take it out to check the codes (still the easiest way), you can see the model number in the device manager under disk drives.

Control Panel > System > Hardware > Device Manager > Disk Drives

Failing which SeaTools for DOS from Seagate can provide the same information.

What you're looking for should be something like ST3xx003x0AS.

However, what you will not get is the firmware version which is all important because it seems to affect mostly version SD15 drives.

I recommend take the time, open up the casing (5 mins downtime max and a screwdriver is all you need) and check the codes.
*
does this 500gb seagate 3.5" hdd barracuda 7200.11 / ES is same like wat TS said?
kurogane
post Jan 15 2009, 08:48 AM

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Actually you can also download Seagate's drive diagnostic utility, Seatools which will show all the data you need w/o needing to open the casing.

You can get it here: http://www.seagate.com/www/en-us/support/downloads/seatools/
ruffstuff
post Jan 15 2009, 09:10 AM

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QUOTE(one_guy @ Jan 15 2009, 07:56 AM)
Yes,we know it's seagate problem... But,at least he can prolong the warranty 1st until Seagate come to new firmware or something else...This is called win-win situation..Seller got the profit and buyer get their satisfied since many of us here buying from AllnGap.
*
allngap is already generous enough to give the 3 months personal warranty. It should have come with no warranty at all.
Musafir_86
post Jan 15 2009, 09:11 AM

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QUOTE(s1lencer @ Jan 15 2009, 08:46 AM)
Well if your HDD is still running and you don't want to physically take it out to check the codes (still the easiest way), you can see the model number in the device manager under disk drives.

Control Panel > System > Hardware > Device Manager > Disk Drives

Failing which SeaTools for DOS from Seagate can provide the same information.

What you're looking for should be something like ST3xx003x0AS.

However, what you will not get is the firmware version which is all important because it seems to affect mostly version SD15 drives.

I recommend take the time, open up the casing (5 mins downtime max and a screwdriver is all you need) and check the codes.
*
QUOTE(kurogane @ Jan 15 2009, 08:48 AM)
Actually you can also download Seagate's drive diagnostic utility, Seatools which will show all the data you need w/o needing to open the casing.

You can get it here: http://www.seagate.com/www/en-us/support/downloads/seatools/
*
-Hmm, he wants to know where his HDD was made (i.e. China or Thailand).
Could any software tell that?

Regards.
poolcarpet
post Jan 15 2009, 09:23 AM

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sellers/distributors are the victims too. they are even worse off, if they are keeping stock of this stupid brick. hopefully large retailers can pressure seagate into doing something. individually as consumers, it is very difficult.


QUOTE(ruffstuff @ Jan 15 2009, 09:10 AM)
allngap is already generous enough to give the 3 months personal warranty. It should have come with no warranty at all.
*

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