yup, just give them ur hdd model name and serial number

no manufacturers warranty as far as I'm concerned for OEMs drives.

another seagate problem.........i still nt yet try seagate hdd...since alot of problem nt going risk my data

btw....one of my WD just die after 2 years usage... my usage are rough lol,transfer big files always and 24/7

rma on teh way....they send mi back a new unit

shh...make from thailand 1

This post has been edited by herojack41: Jan 17 2009, 11:39 AM

that updated firmware.. can be dowload from their website or not..
im already own 2 seagate baracuda.. 1 is 1tb, second is 1,5tb.. both is SD15..

-Err, then how about OEM drives bought from AllnGap?
Here's my HDD details (the RMA'ed/replacement one):

ST31000340AS
S/N: xxxxxxxx
P/N: 9BX158-568
Firmware: SD35
Date code: 08251
Site code: WUXISG (Made in China)

-Any other buyer(s) had RMA/returned HDDs to him?
Please state here so we know whether those drives affected too (or not).


Regards.

your hdd is listed. It's all between you and allngap. I don't think it will involved seagate.

-What I meant is, can we obtain the firmware update directly from Seagate?
I already submit a case, though.

-BTW, my drive have SD35 firmware, don't know whether is affected or not.
But, have returned once (failed to detect after trying to full formatting).

About bloody time! haha.. waiting for the free recovery service now. Oh and don't forget to ask them to send you a different model drive as a replacement. The 7200.11s are a death trap.

Did you guys register before sending an email to them? Or already have an account?

I keep getting "Invalid XML message" this when I try to register.

which sub group to select before sending the email?

technical support,presales support,warranty, or data recovery?

I wonder if the extrenal HDD 1TB Maxtor basics is using the DiamondMax 22 drive.. just brought this unit.. damn if it's using the 22.

which is also the group listed in the seagate knowledgebase in the affected HDD..
http://seagate.custkb.com/seagate/crm/self...sp?DocId=207931

Barracuda 7200.11
DiamondMax 22
Barracuda ES.2 SATA
SV35

well, any1 knows the email they're using so tat i can send the screenshot of my drive to seagate?

to all, the e-mail address for seagate support is discsupport@seagate.com

do we really need to register just to e-mail Seagate? it is found that my drive is affected. those who have got replies from Seagate, mind to share the details?

wow.. i juz bought my 1TB seagate... hope nothing happened or my data all gone

just e-mail to the address that i've given above, they'll respond to u

just e-mailed them, lets see what will happen next
thanks to ben

This post has been edited by cyew86: Jan 17 2009, 04:48 PM

thx a million ben_panced for the email

now waiting for their response, keeping my finger's crossed now.

just about to buy a oem 1tb seagate hdd,
maybe next time then.

just bought 1tera external hdd maxtor...