Create this thread for ANTI P1 Wimax user... Come and share and discuss your bad experience here and how they should improve on their broadband services

I used their service for 3 months getting worst nowadays, they only good in pushing theirs sales and not after sales service, so don’t get trap by their marvelous and super attractive promotions...

I only satisfied the 1st month usage, after that all this problem come along:

1) Limited downloads per user is 20GB / month
2) Line cut off frequently
3) Wait long time for the modem to get connected

Losing so much money and time effort for this, really regret and disappointed with them

P/S: I hope you guys know what I’m trying to talk about here, if you still confuse what I’m talking about pls do continued read on, lots of user suggestions are on this thread...

This post has been edited by yip_man: Feb 12 2009, 06:02 AM

But how's the average speed u're getting? Is there a speed cap like maxis / celcom once exceeding download limit?

1) Limited downloads per user is 20GB / month

This is the cap. Average 667MB per day.

As most user states, after the cap will be 400kbps which is the average speed of Maxis 3G/ Celcom 3G before the speed cap

---

Added on January 23, 2009, 9:28 am1. But you can still continue to use at 400kbps, you can still continue to download at a slower speed, do tell the whole truth.

2. Yes, this has been heard for the past few months, but seems like not much problem now as advised from other forumers after the firmware upgrade. That's the downside of becoming a guniea pig ... hehehe

3. That's very subjective, how long is long?

This post has been edited by p4n6: Jan 23 2009, 09:28 AM

As P1's service is still new, they still need some time to get things improved. Ranting this way wouldn't help a new provider in any way.

Yea "cxxps" 20GB per month, and I was never told by the sales person while signing up. I only knew it when the first half month I reaches the download limit quota 20GB and the coolest part is the line is slow and got an email from P1, lets read what I got from them

"Fair Usage Policy Notification" (Click the spoiler to read the email from them)

dont fully trust on the sales person...some of them know nothing of technical part but know only to hit the sale target, better ask the detail at official service center.

"A minority of customers consume so much data that they impact the online experience for other customers."

hmm...this unreliable assumption always state in Malaysia ISP T&C ...

I have no qualms with regards to their fair use policy. In fact i believe its a good initiative, Other Isp that do not have the fair use policy usually surfer from bandwidth hogs. You should have make sure that you understand all the terms and condition before u sign up. Well P1 is not for everyone, especially heavy users. What you cna do now is to transfer your subscription to another person. Since you are a heavy user(Torrenter) I suggest you try your luck with streamyx. If you are lucky u live in an area where you will get good speed without throttling or you might end up in the rant thread for Streamyx. As for me i am not happy with there customer service. But i have been ranting that for a few days so i might as well give it a rest. But fair use policy is not bad... its good it make sure other user have their fair share of their bandwidth.If you want unlimited and unrestricted bandwidth... get a lease line... you get wat you paid for..

Every sales person, have their own ways to persuade someone's heart and attention. Not to say don't trust. We as a consumer, always need to keep in your mind that, be more caution or know it very detail about a good or service before you signing up. Sales person doesn't lie you, just they didn't state everything in-detail or clear. The best way to confirm, is to give a call to Careline and ask everything you need to know. Before you move to further steps.

Back to my experience with P1W1MAX.
Totally frustrated and tired wishing for best service in the future.
Every night, the connection just slow and suck. It's like a peak hour capped. I only can reach around 500Kbps-600 during 8pm-Midnight and i'm damn sure i wasn't under 20gb. During the night time. Mostly is the time for the most of the people sitting down in front of the computer, and do the things you like.
I usually used more on streaming videos. From the 1st day i use P1 which back to August. It totally awesome. I really don't have any problems or comments about the speed. It just great, and i very satisfied with it.

But things totally changed now. Now i tried to stream anything from youtube,dailymotion,crunchyroll to megavideo. All just worst as same as "Streamyx" Haha. The buffering was not good as last time. Every 5-6seconds,it will auto-pause and waiting for the buffer to take over the play frame. and i viewed the bandwidth monitor on my computer. It just crazy jumping speed. and the max only around 500Kbps for every website which streaming videos.

The things i wanted P1 to be improved.
1) Stable Connection. *more consistent speed and less downtime when in peakhours*
2) 20gb still too low, even for a normal users. Nowadays we're not under technology still running a 56kbps. More varieties of entertainment were born. and now most of the website are running flash. Even P1 website itself. Don't expected youngster just use their internet to surf forums,e-mails or chatting. lol. 30gb is reasonable. Plus 20gb is for both download and upload. That's really awful. To be equal it means 10gb just for download, that's really selfish on their own bandwidth monthly usages.
3) Careline, not so helpful. What i think about Careline, Just useless and hopeless. Not really can solve users' problem just manage to create report and wait for their calls. BUT. no calls at all for sure.
4) Modem setting.

If someone ask me is that good to use P1 for streaming videos. I just say "Nah" for the peak hours.

*I just shared my experiences to the public, You wanted to believe or not just up to you guys. I not biased on any broadband company. I wanted you guys know what's the situation i facing with P1. If you still wanna try it, Just go ahead. No one is going to force you not to sign up and remember Don't regret when it's too late.*

This post has been edited by Acrisius: Jan 23 2009, 02:01 PM

May I ask, is their assumption true about you on the below?

"Among the possible reasons for the high bandwidth consumption by your account include the constant use of peer-to--peer (P2P) applications like Bit Torrent and other file sharing software, regular downloading and uploading of large files such as movies and videos, and frequent & repeated viewing of high resolution streaming videos and video on demand."

Important question:
Did the sales person lie to you on the 20GB cap or you never ask?

Are you making assumption that there will be no cap? That's why never cross your mind to inquire about the limitation? Before signing up for P1, did you do research with other Wireless Broadband Provider such as Maxis and Celcom to see whether quota cap is applied in their network too? Note that it's a common limitation for majority wireless broadband provider in Malaysia (or even the world) to have maximum quota cap.

As a third person listening to your complaint, it's not necessarily true that the person who complains is always right. Sometimes people made a mistake and tend to put blame on someone else.

Not saying you are wrong, just try to understand the whole truth before making judgement on who is right and who is wrong only.

---

Added on January 23, 2009, 2:33 pmSad to say that most ISP in the industry such as StreamyX, Izzi, Maxis, Celcom, P1 etc are actually quite relief to have heavy downloaders to move out of their network to offload the network consumption. All of them carry the same assumption heavy downloaders are only minority, so they are willing to sacrifice this minority to provide better service to the majority. End up, heavy downloaders will be like parasite, hopping from one network to another until they agree to adapt to play along or they subscribe to their own leased line to satisfy their personal desire. I can say that for heavy downloaders, they will be complaining in all networks irrespect to which ISP, so it's not directly to P1 alone, they will be posting such complaints in all mobile broadband network.

This post has been edited by p4n6: Jan 23 2009, 02:33 PM

I think you're right. These are customers nobody wants because they're money-losers. None of the ISPs will actually say that, mainly I think because marginal or profitable customers who download frequently but don't saturate the line perpetually might mistakenly assume the ISP is talking about them, and feel offended.

I went to seksyen 14 the other day and despite my bitterment with streamyx i tot, p1 has come to save us from that gigantic snake ™.

To my disappointment, that stewpid salesman..told me my area..got connection adee etc etc. so I went and subscribe...he gave me the modem and etc, I was even initiative enuf to follow him walk to a nearby shop to photstate my IC.

When I reach home an hour later...I tried to use it.. Obviously by writting in this thread, shows its bad news. It has ZERO connection. I called up their cust service and the miricle conversation goes :

C.S: "sir, we have connection in your area, however it is still quite new there for, there is a need about 1 - 2 months for a stable connection".

Me: "Ohh, I C...so what is the diffrence if you tell me there isn't any connection in my area?"

C.S.: you have line but its unstable and get disconnected or no connecton due to the upgrades.

Me: Which also means got but dun have ?

C.S: yes. but then....it could be solved in 1- 2 weeks.or 1-2days depends.

Me: I tot u said months? and depends on wat?

C.S: yes sir, i cannot promise the duration it will be stable but rest assure it will be up ASAP.

me: So, what are you depening on?

C.S: The Area,sir.

me: what do you mean by area?

C.S: Depends how the area connetions are solved. <===enlgihten me some one.

Me: ....so how do I return the modem?

C.S: go jalan templar and send to our HQ...

Me: Any other way??

C.S: No sir, jalan templer is very near to alot of places..so its convient

Me: I don't pass that place and its NOT EVEN NEAR convinent.

C.S: It's the only way..

ME: ok thanks bye.

They dun even know what I'm asking and they talk so many nonsense just like streamyx and the sales person SUCKS! Now I have to waste my petrol to return their modem.....

Is it Stephen Chow that answering your question? It's so funny. Like doctor talking to coma patient's family.

I think its indian by the slang and acent i hear.

but, he definately talking too deep or i dun get his script.

Yes I do downloads from few website for my work and pleasure, it’s that something wrong about it? As a consumer we pay for what we want and we are not paying for something we can’t get or satisfied...

The sales didn’t lie, but she didn’t tell!!! Could a normal person and first time signing up will ask this? Think logically...

BTW anyhow I will bring this matter to the Ministry of Communication after CNY...

Well its written in the contract. You're required to read whats written on black and white before signing up for it. Its clearly written in black and white. So even if you bring this matter up to Ministry of Communication , most likely you'll be blamed. Its written clearly there

Oh , I do have to agree that restarting modem is bit troublesome. When it disconnects , it doesn't reconnect back

not necessarily ler bradder.
section 51c trade practices act,
even if its written in black and white, so long as it is not made known, a contract can be nullified.

but then again, this is m'sia. apa pun boleh.

Oh my, some competitor of P1 is now sending droids to destroy their rival's reputation.

Could someone guess who's getting jealous after their sales continued to drop recently?

20GB is a lot much much more than what the HSPA providers are giving.Why still complain?

With the connection drops and you still can go over 20GB in such short time, that one helluva feat.

Yea this is Malaysia... It won’t happen in others country...

At least someone like me would bring up the matter, no complaint no improvement, no improvement then it will getting worse and worst each days goes by... Trust me this is Malaysian style or company’s way of doing things...

Thanks folks. I think I won't switch to P1 after reading this thread. Even though I am not a heavy internet user, the 20 GB limitation really bothers me. Guess sales person is not professional in carrying out their duties. All they want is sale. They should have the professionalism to highlight the 20 GB limitation to the customers.

I think my heavy internet user friend who have recently signed up with P1 and even recommend it to me will really be furious when he reached his 20 GB limitation. He has been praising and was awed with the P1 download speed that he experienced after switching from streamyx.