May 15 2013, 07:03 PM
QUOTE(invisalignbraces @ May 15 2013, 01:18 PM)
Review of Invisalign Braces in Malaysia.
Yes, Invisalign braces is available in Malaysia. You can find all the providers on the
Invisalign website
http://invisalign.com.my/en/Pages/Home.html
or directly through this website:
http://invisalign.com.my/en/Find-Invisalig...ages/Search.php
I personally got my Invisalign braces done at Beverly Wilshire Dental Specialist Centre @ Telawi, Bangsar, Kuala Lumpur, Malaysia. They've just changed their name to Imperial Dental Specialist Centre.
It costs RM16,000. (NOT including the cost of the initial Xray, Mould, Delivery fee to the USA and retainers) It does include the cost of refinement, but again the cost of taking the second Mould and delivery is not included.
The service I received was horrendous and thoroughly disappointing.
The reason why I chose Beverly Wilshire Dental Specialist Centre @ Telawi, Bangsar, Kuala Lumpur, Malaysia is because they are the supposed "Platinum Provider" for Invisalign in Malaysia, which means that they are the largest provider of Invisalign in Malaysia. Because they are a "Platinum Provider", the cost of getting the Invisalign here is higher than the average provider. With that extra cost, I expected expertise, good service and professionalism.
But instead, what I have received is :
1. Having to chase for a refund & appalling service quality
Do not be fooled by the posh appearance of the dental clinic. The admin girls at the counter are unreliable. I made to overpay RM1000 because they had a poor record of my payments. I had to collate all my receipts and prove to them that I had been overcharged. Even then, I received no apology and instead, I had to chase them several times to process the refund! And I had to do all this whilst I was based overseas.
2. Delay in provision of my refinement
At the end of my treatment, I found that my teeth were not perfectly alligned. And since, I was told that refinement was included in the package, I requested it from my dentist. Pre-treatment, my dentist pointed out all the minute flaws of the allignment of my teeth, which made me more aware of them. When I went to him, requesting for the refinement treatment, he made me feel like I was unjustly dissatisfied with my treatment, and that my teeth were already perfect (I asked many lay-people and they could spot the flaws in my teeth allignment). So I wonder... "Why the change in opinion, doc? Pre-treatment, you were a perfectionist, and now when I'm requesting a refinement, you've changed your personality and opinions?!" I expect consistency and honesty in good service.
After a debate with him, he finally agreed to carry out my refinement treatment. He said that it would be ready in 2 to 3 weeks time, like before. After 5 weeks, I return from overseas and I am told that it will only be ready in 2 weeks time. So that amounts to 7 weeks of waiting time. I've yet to receive an explanation as to why there was a delay.
3. Inaccurate/Inadequate Information giving
I was told nothing of the attachments which would be installed onto my teeth for the Invisalign treatment. I was under the impression that the treatment only involved the removable clear braces which was to be changed every so often. My dentist only mentioned all the "PROS" of the treatment and now that I've come to the end of my pre-refinement treatment, I feel that I was sold a product by a salesman. With that said, the attachments are NOT extremely obvious, however, I would appreciate if I am given accurate and adequate information before paying RM16,000. I was also under the impression that there was no additional cost for refinement as that was what my dentist so enthusiastically informed me when I came in for the first appointment. However, again, I was under-informed as there are additional costs - Mould and delivery fee to the USA.
4. An extremely condescending dentist
He makes you feel like an idiot for asking questions. He uses medical terms and jargon when explaining the treatment. He does NOT listen to your ideas, concerns and expectations. When my alligners did not fit well, he quickly jumped to put the blame on me that I've been moving on to the next alligner too quickly. I argued that the attachments on my teeth were not installed properly and that was causing gaps between my alligners and my teeth. Only then, he investigated it and found that my attachment was indeed too small. Lo and behold, after he reinstalled my attachment, the alligners fit so much better!
My advice? DO NOT go to Beverly Wilshire. They are money-making business and "Your smile is NOT their upmost concern".
Extremely dissatisfied customer.
Wow shit... If I am paying 16k for dental service, I expecting to be treated (almost) like a king, not to be condescending treated when asking questions.Yes, Invisalign braces is available in Malaysia. You can find all the providers on the
Invisalign website
http://invisalign.com.my/en/Pages/Home.html
or directly through this website:
http://invisalign.com.my/en/Find-Invisalig...ages/Search.php
I personally got my Invisalign braces done at Beverly Wilshire Dental Specialist Centre @ Telawi, Bangsar, Kuala Lumpur, Malaysia. They've just changed their name to Imperial Dental Specialist Centre.
It costs RM16,000. (NOT including the cost of the initial Xray, Mould, Delivery fee to the USA and retainers) It does include the cost of refinement, but again the cost of taking the second Mould and delivery is not included.
The service I received was horrendous and thoroughly disappointing.
The reason why I chose Beverly Wilshire Dental Specialist Centre @ Telawi, Bangsar, Kuala Lumpur, Malaysia is because they are the supposed "Platinum Provider" for Invisalign in Malaysia, which means that they are the largest provider of Invisalign in Malaysia. Because they are a "Platinum Provider", the cost of getting the Invisalign here is higher than the average provider. With that extra cost, I expected expertise, good service and professionalism.
But instead, what I have received is :
1. Having to chase for a refund & appalling service quality
Do not be fooled by the posh appearance of the dental clinic. The admin girls at the counter are unreliable. I made to overpay RM1000 because they had a poor record of my payments. I had to collate all my receipts and prove to them that I had been overcharged. Even then, I received no apology and instead, I had to chase them several times to process the refund! And I had to do all this whilst I was based overseas.
2. Delay in provision of my refinement
At the end of my treatment, I found that my teeth were not perfectly alligned. And since, I was told that refinement was included in the package, I requested it from my dentist. Pre-treatment, my dentist pointed out all the minute flaws of the allignment of my teeth, which made me more aware of them. When I went to him, requesting for the refinement treatment, he made me feel like I was unjustly dissatisfied with my treatment, and that my teeth were already perfect (I asked many lay-people and they could spot the flaws in my teeth allignment). So I wonder... "Why the change in opinion, doc? Pre-treatment, you were a perfectionist, and now when I'm requesting a refinement, you've changed your personality and opinions?!" I expect consistency and honesty in good service.
After a debate with him, he finally agreed to carry out my refinement treatment. He said that it would be ready in 2 to 3 weeks time, like before. After 5 weeks, I return from overseas and I am told that it will only be ready in 2 weeks time. So that amounts to 7 weeks of waiting time. I've yet to receive an explanation as to why there was a delay.
3. Inaccurate/Inadequate Information giving
I was told nothing of the attachments which would be installed onto my teeth for the Invisalign treatment. I was under the impression that the treatment only involved the removable clear braces which was to be changed every so often. My dentist only mentioned all the "PROS" of the treatment and now that I've come to the end of my pre-refinement treatment, I feel that I was sold a product by a salesman. With that said, the attachments are NOT extremely obvious, however, I would appreciate if I am given accurate and adequate information before paying RM16,000. I was also under the impression that there was no additional cost for refinement as that was what my dentist so enthusiastically informed me when I came in for the first appointment. However, again, I was under-informed as there are additional costs - Mould and delivery fee to the USA.
4. An extremely condescending dentist
He makes you feel like an idiot for asking questions. He uses medical terms and jargon when explaining the treatment. He does NOT listen to your ideas, concerns and expectations. When my alligners did not fit well, he quickly jumped to put the blame on me that I've been moving on to the next alligner too quickly. I argued that the attachments on my teeth were not installed properly and that was causing gaps between my alligners and my teeth. Only then, he investigated it and found that my attachment was indeed too small. Lo and behold, after he reinstalled my attachment, the alligners fit so much better!
My advice? DO NOT go to Beverly Wilshire. They are money-making business and "Your smile is NOT their upmost concern".
Extremely dissatisfied customer.
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