Hello

this problem cant be solve because it involve the whole Malaysia country . As i explained to you previously , the ip address is assigned automatically . We cant do much on the subnet mask . The provider cant solve the problem because it involved a lot of technical problem.

I hope you can unblock my account as soon as possible .


> Subject: Re: [Ticket#2009022310028211] > Subject: Your RapidShare account xxxx was shared
> Date: Wed, 25 Feb 2009 02:28:19 +0100
> To: xxxx
> From: support@rapidshare.com
>
> Hello,
>
> please contact your provider to solve your problem, they can help you.
>
>
> Best regards,
>
> Support Team
>
> RapidShare AG
> Gewerbestrasse 6
> 6330 Cham
> Switzerland
>
> Tel: +41 41 748 78 80
> Fax: +41 41 748 78 99
>
> Web: http://www.rapidshare.com
> Email: support@rapidshare.com
>
> Dies ist eine vertrauliche Nachricht und nur für den Adressaten bestimmt. Es
> ist nicht erlaubt, diese Nachricht zu kopieren oder Dritten zugänglich zu
> machen. Sollten Sie irrtümlich diese Nachricht erhalten haben, bitte ich um
> Ihre Mitteilung per E-Mail oder unter der oben angegebenen Telefonnummer.
>
> This message is confidential and intended for the recipient only. It is not
> allowed to copy this message, or to make it accessible for third parties. If
> you are not the intended recipient, please notify the sender by email, or by
> the above telephone number.
>
> Steven Tan <steventan_05@hotmail.com> schrieb:
>
> >
> > Hi ,
> >
> > so is it not possible to unblock my account due to my isp problems ? Please
> > let me know as soon as possible.
> >
> > thanks
> >
> > > Subject: Re: [Ticket#2009022310028211] > Subject: Your RapidShare account xxxxwas shared
> > > Date: Tue, 24 Feb 2009 15:54:46 +0100
> > > To: xxxx
> > > From: support@rapidshare.com
> > >
> > > Hello,
> > >
> > > please contact your provider to solve your problem
> > >
> > > please contact us if you have any other questions.
> > >
> > >
> > > Best regards,
> > >
> > > Support Team
> > >
> > > RapidShare AG
> > > Gewerbestrasse 6
> > > 6330 Cham
> > > Switzerland
> > >
> > > Tel: +41 41 748 78 80
> > > Fax: +41 41 748 78 99
> > >
> > > Web: http://www.rapidshare.com
> > > Email: support@rapidshare.com
> > >
> > > Dies ist eine vertrauliche Nachricht und nur für den Adressaten bestimmt. Es
> > > ist nicht erlaubt, diese Nachricht zu kopieren oder Dritten zugänglich zu
> > > machen. Sollten Sie irrtümlich diese Nachricht erhalten haben, bitte ich um
> > > Ihre Mitteilung per E-Mail oder unter der oben angegebenen Telefonnummer.
> > >
> > > This message is confidential and intended for the recipient only. It is not
> > > allowed to copy this message, or to make it accessible for third parties. If
> > > you are not the intended recipient, please notify the sender by email, or by
> > > the above telephone number.
> > >
> > > Steven Tan <steventan_05@hotmail.com> schrieb:
> > >
> > > >
> > > > Hi ,
> > > >
> > > > thats the problems with my internet service provider . Everytime i restart my
> > > > modem due to slowness , it will assign another new ip address for me . Most of
> > > > the time they will assign other ip address subnet to me .We as a user cant do
> > > > much on it , and it is assigned automatically. You couldnt simply block our
> > > > account because of our isp problems. I expect you should know as there are a
> > > > lot of malaysia users in rapidshare.
> > > > Please unlock the account as soon as possible
> > > >
> > > > thanks
> > > > > Subject: Re: [Ticket#2009022310028211] > Subject: Your RapidShare account xxx was shared
> > > > > Date: Tue, 24 Feb 2009 15:31:21 +0100
> > > > > To: xxxx
> > > > > From: support@rapidshare.com
> > > > >
> > > > > Hello,
> > > > >
> > > > >
> > > > > it is not a problem to use an account at several computers or with different
> > > > > IP addresses but your account could be blocked if downloads are made from
> > > > > different IP addresses at the same time if they are not in the same subnet.
> > > > >
> > > > > Example:
> > > > >
> > > > > 123.234.77.234
> > > > > 123.234.77.232
> > > > > -> same IP-Subnet.
> > > > >
> > > > > 123.45.67.89
> > > > > 123.45.60.11
> > > > > -> not the same IP-Subnet.
> > > > >
> > > > >
> > > > > It is forbidden to share the account with other persons or to post login data
> > > > > in forums.
> > > > >
> > > > > With the link "View Logs" in the premium zone you can see how much you have
> > > > > downloaded on each day and from what IP-address.
> > > > >
> > > > > If there are IP-addresses listed that you do not know, please change your
> > > > > password in the premium zone using the link "settings" and make sure that your
> > > > > computer and email-address are secure so nobody could access your
> > > > > RapidShare-account.
> > > > >
> > > > > Best regards,
> > > > >
> > > > > Support Team
> > > > >
> > > > > RapidShare AG
> > > > > Gewerbestrasse 6
> > > > > 6330 Cham
> > > > > Switzerland
> > > > >
> > > > > Tel: +41 41 748 78 80
> > > > > Fax: +41 41 748 78 99
> > > > >
> > > > > Web: http://www.rapidshare.com
> > > > > Email: support@rapidshare.com
> > > > >
> > > > > Dies ist eine vertrauliche Nachricht und nur für den Adressaten bestimmt. Es
> > > > > ist nicht erlaubt, diese Nachricht zu kopieren oder Dritten zugänglich zu
> > > > > machen. Sollten Sie irrtümlich diese Nachricht erhalten haben, bitte ich um
> > > > > Ihre Mitteilung per E-Mail oder unter der oben angegebenen Telefonnummer.
> > > > >
> > > > > This message is confidential and intended for the recipient only. It is not
> > > > > allowed to copy this message, or to make it accessible for third parties. If
> > > > > you are not the intended recipient, please notify the sender by email, or by
> > > > > the above telephone number.
> > > > >
> > > > > Steven Tan <steventan_05@hotmail.com> schrieb:
> > > > >
> > > > > >
> > > > > > Hi ,
> > > > > >
> > > > > > i has been informed by rapidshare that my account was
> > > > > > illegally used by several users today . This is not true , because my
> > > > > > internet service provider is using Dynamic IP range . Whenever i
> > > > > > restart my modem due to slowness , my ip address will be change to
> > > > > > other number . I have restarted for more than 10 times plus for this
> > > > > > past few day , due to very slow speed in downloading in rapidshare and
> > > > > > surfing net. That is why i was getting different ip range this few days
> > > > > > .
> > > > > >
> > > > > > login id : xxxx
> > > > > > email : xxxx
> > > > > >
> > > > > > Please unblock my account and allow me to use it .
> > > > > >
> > > > > > thanks and best regards
> > > > > > Steven
> > > > > >
> > > > > > > Date: Tue, 20 Jan 2009 17:01:56 +0000
> > > > > > > From: support@rapidshare.com
> > > > > > > To: xxxx
> > > > > > > Subject: Your RapidShare account 15329 was shared
> > > > > > >
> > > > > > > Dear customer 15329,
> > > > > > >
> > > > > > > Based on your download logs, your Premium Account 15329 was shared with other people. This is not allowed.
> > > > > > >
> > > > > > > The following logs show how much a certain IP address has downloaded at a certain date.
> > > > > > >
> > > > > > > 20.01.2009: 60.48.82.51 downloaded 20226 KB
> > > > > > > 20.01.2009: 60.50.114.239 downloaded 379852 KB
> > > > > > > 20.01.2009: 60.50.116.226 downloaded 218555 KB
> > > > > > > 20.01.2009: 115.133.108.229 downloaded 39121 KB
> > > > > > > 20.01.2009: 118.101.150.170 downloaded 180205 KB
> > > > > > >
> > > > > > >
> > > > > > It might also be possible that your account has been hacked and other
> > > > > > people were using it as well without your knowledge. Please check the
> > > > > > IP addresses above.
> > > > > > >
> > > > > > > To protect us and yourself from hackers, we have changed your password to 57bAdw.
> > > > > > >
> > > > > > > Feel free to change your password to something suiting you better.
> > > > > > >
> > > > > > >
> > > > > > Please notice that if we detect many different IP addresses in your
> > > > > > account in the future, we reserve the right to permanently close your
> > > > > > account.
> > > > > > >
> > > > > > > Best regards,
> > > > > > > RapidShare.com - Support

hello ,
>
>
>
> so are you going to unlock my account ?
>
>
>
> please reply me as soon as possible .You cant simply block my account
>
>
>
> I will boycott rapidshare if you were simply block my account . STUPID

Hello,



your account has been locked because it was suspected of accountsharing.

We have checked the account and it seems that you are the only person which is
using it.

Therefore we have unlocked your account.


This problem may occur if your IP-Adress changes several times a day. If this
is caused by technical difficulties with your internet connection, we
recommend you to contact your ISP.


Should the account be blocked repeatedly, we reserve the right to not unlock
the account anymore.


Thank you for your understanding.

Best regards,

Support Team

RapidShare AG
Gewerbestrasse 6
6330 Cham
Switzerland