Jan 6 2009, 06:03 PM
here is the email :
QUOTE
Hi XXX,
Hope all is well with you.
I regret to hear you are facing an issue with your Nokia 5800 Xpress Music.
As you know the Nokia 5800 Xpress Music was just recently released in the market. Hence, currently there is no available software update for this phone model. We have no updates or reports from Nokia Care Centres (NCC) to justify if the issue you are facing on your phone is a manufacturing issue.
Firstly, I suggest try rebooting your phone by removing the back cover and the battery. Then, leave the battery out for 10 minutes before reassembling the battery and back cover. Kindly note, that rebooting the phones temporarily resets the phone’s software. As such, it is only a temporary solution.
Alternatively, you can Restore Factory Settings. This feature would reset the phone settings to how it was programmed when manufactured. Please be advised you will not loose any data such as contact detail or calendar notes. However, kindly note that you may risk loosing items that were downloaded such as ring tones. Please follow the steps below:
Menu > Settings > Phone > General > Restore Factory Settings > Enter the security code. (The default security code for Nokia mobile phones is 12345).
I would recommend contact or to take the whole sales package of the phone with the proof of purchase back to the retailer where the phone was purchased and check with them if they have a replacement policy. However, if they do not have replacement policy, I recommend booking your phone into a NCC to be assessed by a qualified and trained technician. I am sure you can appreciate that it is quite difficult for me to determine the cause without physically assessing the phone. The NCC Technician will assess and proceed to rectify the issue your phone is experiencing.
Do note that the manufacturer's warranty is valid for 12 months from the date of purchase. The issue will be rectified under warranty should the phone meet all the warranty guidelines. Otherwise, services or repairs carried out will incur a minimal charge.
Hope all is well with you.
I regret to hear you are facing an issue with your Nokia 5800 Xpress Music.
As you know the Nokia 5800 Xpress Music was just recently released in the market. Hence, currently there is no available software update for this phone model. We have no updates or reports from Nokia Care Centres (NCC) to justify if the issue you are facing on your phone is a manufacturing issue.
Firstly, I suggest try rebooting your phone by removing the back cover and the battery. Then, leave the battery out for 10 minutes before reassembling the battery and back cover. Kindly note, that rebooting the phones temporarily resets the phone’s software. As such, it is only a temporary solution.
Alternatively, you can Restore Factory Settings. This feature would reset the phone settings to how it was programmed when manufactured. Please be advised you will not loose any data such as contact detail or calendar notes. However, kindly note that you may risk loosing items that were downloaded such as ring tones. Please follow the steps below:
Menu > Settings > Phone > General > Restore Factory Settings > Enter the security code. (The default security code for Nokia mobile phones is 12345).
I would recommend contact or to take the whole sales package of the phone with the proof of purchase back to the retailer where the phone was purchased and check with them if they have a replacement policy. However, if they do not have replacement policy, I recommend booking your phone into a NCC to be assessed by a qualified and trained technician. I am sure you can appreciate that it is quite difficult for me to determine the cause without physically assessing the phone. The NCC Technician will assess and proceed to rectify the issue your phone is experiencing.
Do note that the manufacturer's warranty is valid for 12 months from the date of purchase. The issue will be rectified under warranty should the phone meet all the warranty guidelines. Otherwise, services or repairs carried out will incur a minimal charge.
This post has been edited by adrive: Jan 6 2009, 06:04 PM
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