My recent experience with Pos Express.

They cheated on their delivery time!

My area is in Zone A, where it suppose to be next day delivery. Sender posted on Monday 9am. And when I checked the system on Tuesday, it stated that the item had been delivered. But the fact was, the item reached me only on Wednesday.

They cheat on their system so that they don't have to compensate for late delivery. If they can't meet the next day delivery promise, they need to compensate me with a new envelope.

Yes, it is black & white written in the posting slip (the paper which contain zone B and C locations, and also provide us space to place the yellow sticker)

Posting slip is located in the envelope. You can find this statement "sender will receive a FREE pos ekspres envelope if the service standard is not met"

Ya, so they try to cheat through their system.. In the system it will appear as "delivered", but in fact, the item reach 1 or 2 days later