Max - the solution Maxis offer me is  - Hand over the problem set to them , and they will claim 1 unit of phone from Apple , which take 1 - 2 weeks time  . You dont have to give them the box , and Apple will check and replace 1 unit (Phone only） which will have diff serial # and imei number with the box u are holding.

I've question maxis  -
- Why cant Apple exchange with a fullbox set with matching IMEI on box and phone . (Maxis replied  - This is Apple policy and procedure)
- Why cant Maxis just open and change me a set with problem free phone  and themself go deal with the RMA process within Maxis and Apple (Maxis replied - they are just a middle man getting stock from apple , this is Maxis policy and procedure)
- Why they wan me as a consumer to suffering all this RMA process (Maxis replied - This is the only solution they can give me)

I told maxis , In future , If I plan to sell off the phone , Buyer will suspect my phone will be either AP set or stolen set due to the box IMEI diff from phone

I've rejected Maxis offer above also  due to  - I'm worry to get a refurbish unit from Maxis / Apple - This is just 2 my cent .

If I not mistaken , Apple practice is to provide refurbish set for  1 to 1 exchange customer . Correct me if I'm wrong .

So now I can either selling off the iphone or accept the fact like others do or buy the apps which can solved the issue from APPStore which cost me USD$ 0.99 ......

Good Luck .