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> ★ U MOBILE Customer Service ★, 018-3881318

samngcheesan
post Dec 5 2008, 02:39 PM


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U MOBILE CONTACT US NO : 018-3881318

i call the customer service to get the kepong dealers locations , but unfortunately this number give me listen to the music for more than 1/2 hours !!!
what happen to them ? i want to call them to get 018-3200032

what happen to U mobile ?
i have [ 012-3200032 / 014-3200032 / 017-3200032 ] now i want to get 018-3200032
few months back i tried to go to u mobile service centre in time square and they ask me to print 2 months latest statement to try to submit and get the number that i want , so now i have a statement with me and i now realise that im using more than RM280 for 012-3200032 , RM 50 for 014-3200032 and RM 50 for 017-3200032 for the pass 2 months and would like to submit to u mobile , but end up call this 018-3881318 make me waiting for more than half hour without even talk to customer service .

now even worst , some one said this number 018-3200032 is already bought by his friend !!!

hello , u mobile , what is going wrong ?

user posted image

1st call : 18:06 minutes
user posted image

2nd call : 10:03 minutes
user posted image

3rd call : 5:00 minutes
user posted image

Below will be the case from other forumer
http://forum.cari.com.my/viewthread.php?ti...e=1#pid27705132

This post has been edited by samngcheesan: Dec 13 2008, 09:23 AM
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twentyfour24
post Dec 5 2008, 02:44 PM


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u mobile is not enough staff some more they really lousy in all services.hope u understand.lucky im not u mobile user n will not at all.
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RME-RAnger
post Dec 5 2008, 03:07 PM


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poor service?
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aspire2oo6
post Dec 5 2008, 06:29 PM


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My fren bought 018-3200032 already
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samngcheesan
post Dec 5 2008, 09:03 PM


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QUOTE(aspire2oo6 @ Dec 5 2008, 06:29 PM)
My fren bought 018-3200032 already
*
sure ? sell to me can ?


Added on December 5, 2008, 9:04 pmwhy i call 018-3200032 still do-re-mi , do-re-mi ???


Added on December 5, 2008, 9:11 pmwhy u-mobile still ask me to go to register ??? where to report ???

This post has been edited by samngcheesan: Dec 5 2008, 09:11 PM
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LordNed
post Dec 5 2008, 11:28 PM


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I spent a lot $$ calling U-Mobile service center. End up nobody pick up the phone and I went to their website and complain. Luckily their staffs got call me back and help me solve my prob the next day.
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mitodna
post Dec 6 2008, 12:26 AM


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Few months ago, now only tried to call for status?
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samngcheesan
post Dec 6 2008, 12:36 AM


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now only i want to submit....
i want to call to ask is there a dealers in kepong....
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mitodna
post Dec 6 2008, 11:08 AM


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I see, from http://promotions.u.com.my/phone_bundle.html

Hing Comm : 17, Jln Metro Perdana Barat 1, 52100 Kepong, T : 03 6252 2102
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samngcheesan
post Dec 7 2008, 11:38 PM


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thank you
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KKZ
post Dec 10 2008, 11:27 PM


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What i dislike Umobile is.. the itemised bill..c liao also duno what the hell it charge.. digi or maxis more clearly than it..*sorry for celcom i duno la..never use celcom postpaid b4.. =)

But prefer Umobile number gua..coz many number that i wan find,onli 018 still not in service..if can get umobile number...will port to others telco.. biggrin.gif
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sjz
post Dec 11 2008, 12:23 AM


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Don't know why, here in Penang, my prepaid U Mobile can't receive incoming call but can make outgoing call.
I try to contact their customer service for 3 times, same with ts, they just let me listen to the music for 10 mins...
then i hang up.... really mad

This post has been edited by sjz: Dec 11 2008, 12:23 AM
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mrhenree
post Dec 11 2008, 12:55 AM


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no offense, but i would say starting a new telco in malaysia is not easy when the penetration rate >90%..
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gastacopz
post Dec 11 2008, 01:57 AM


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QUOTE(mrhenree @ Dec 11 2008, 12:55 AM)
no offense, but i would say starting a new telco in malaysia is not easy when the penetration rate >90%..
*
yup agree wif u.its kinda difficult laa.
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samngcheesan
post Dec 13 2008, 09:23 AM


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Below will be the case from other forumer :
http://forum.cari.com.my/viewthread.php?ti...e=1#pid27705132
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hurricane21
post Dec 13 2008, 05:25 PM


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now u jus know it, i called them while i surfing by using loudspeaker.
i heard almost 1 hours their music.
changed different languages also no ppl answer
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gastacopz
post Dec 14 2008, 01:21 AM


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QUOTE(hurricane21 @ Dec 13 2008, 05:25 PM)
now u jus know it, i called them while i surfing by using loudspeaker.
i heard almost 1 hours their music.
changed different languages also no ppl answer
*
waaa, 1 hour r?if me, after 20 minutes no response, ill just hang up dowh.
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samngcheesan
post Dec 15 2008, 10:16 AM


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20 minutes already how much , now 1hour somemore .... u mobile sux .... somemore they simply register without verification like the case happen to me .... here is the link http://forum.lowyat.net/index.php?showtopic=875479&hl=
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Joshua_0718
post Dec 15 2008, 10:25 AM


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I wonder why umobile want your statement?
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samngcheesan
post Dec 16 2008, 12:36 PM


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QUOTE(Joshua_0718 @ Dec 15 2008, 10:25 AM)
I wonder why umobile want your statement?
*
they never give reason , anyway they still need the statement to request a number ...
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hanurabi
post Feb 19 2011, 10:21 AM


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the number is still unusable! damn! i've been calling since yesterday before reading it here... zzz!!! definitely a mcmc + paper case if they can't resolve my issue. terminated my plan yet charging me!!
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gastacopz
post Feb 19 2011, 03:55 PM


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QUOTE(hanurabi @ Feb 19 2011, 10:21 AM)
the number is still unusable! damn! i've been calling since yesterday before reading it here... zzz!!! definitely a mcmc + paper case if they can't resolve my issue. terminated my plan yet charging me!!
*
better go straight to mcmc...for sure the case will solve faster... icon_rolleyes.gif
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angdoreen
post Jan 4 2012, 09:57 AM


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U Mobile call centre is really. Have been trying to reach them since 4pm yesterday. I made around 7 calls to them, some waited 10 mins, then gave up. The longest I waited was yesterday at around 8pm, I waited for 1 hour, still no one picks up. I just ported over from Digi and already regretting my decision. Supposedly successfully ported over but I can't receive or make calls! Ish... vmad.gif
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samngcheesan
post Jan 4 2012, 10:07 AM


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QUOTE(angdoreen @ Jan 4 2012, 09:57 AM)
U Mobile call centre is really. Have been trying to reach them since 4pm yesterday. I made around 7 calls to them, some waited 10 mins, then gave up. The longest I waited was yesterday at around 8pm, I waited for 1 hour, still no one picks up. I just ported over from Digi and already regretting my decision. Supposedly successfully ported over but I can't receive or make calls! Ish...  vmad.gif
*
See .... Not only me

Just want to give business to them also like begging them like hell .....
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theonlyvin
post Jan 4 2012, 03:36 PM


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But guys, midnight calling is just fast...in 30 sec, umobile answer my call already...try to do that in case is very important....
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samlhc
post Feb 28 2012, 06:19 PM


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Ya Umobile CUst Service .... (shake head)
bought a Umobile prepaid from 7-11and been ask to wait 24 hr to get activate. But after 24hr still haven't activate, call the center to check. 1st call, keep listen waiting music , ended and make another call again.
Ask CS to activate my prepaid, they say need to wait, and the card was bought on sunday. (So sunday no buddy work to activate? Man, everything done by system la, you just need to verify details), and been told if after 7days still not activated , just call them back.
(WTF, what prepaid for, need wait that long, other telco can use in same day la.. why require me to wait.. and up to 7days to wait !!!!)
So more the CS keep silence & try to ignore me...waste my call $$$$
#%#*^ .. hang up n use mr google. and found that we can activate thru *118#.. spend 5minutes and get activated. ... what the heck with this CS...
The coverage and signal are quite OK coz using celcom 2G. Just the CS make me (shake head)!!!
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KannaSai1
post Feb 28 2012, 07:01 PM


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biasa la. even u go to the HQ @ berjaya time square. see how many kucing are working there?

vincent tan business always like that one. pls dun complaint.
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abundai
post Feb 28 2012, 10:39 PM


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QUOTE(samlhc @ Feb 28 2012, 06:19 PM)
#%#*^ .. hang up n use mr google. and found that we can activate thru *118#.. spend 5minutes and get activated. ... what the heck with this CS...

*
u mean, inside the starter pack doesn't have the instruction to activate the new prepaid sim card?
did u check?

anyway, so far my experience on Umobile is great cos its cheap..but I cant say the best...
once a month, i do get problem access data network.. had to reboot the phone... tested on 2 diff phone, same problem.. i guess line pening when switching between Celcom n U network...
had some issue with reload pin once, and they manage to solve it on the same call...
and i waited for less than a minute before Calldesk answered my call... it was 7pm weekdays...
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KannaSai1
post Feb 28 2012, 10:43 PM


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QUOTE(abundai @ Feb 28 2012, 10:39 PM)
u mean, inside the starter pack doesn't have the instruction to activate the new prepaid sim card?
did u check?

anyway, so far my experience on Umobile is great cos its cheap..but I cant say the best...
once a month, i do get problem access data network.. had to reboot the phone... tested on 2 diff phone, same problem.. i guess line pening when switching between Celcom n U network...
had some issue with reload pin once, and they manage to solve it on the same call...
and i waited for less than a minute before Calldesk answered my call... it was 7pm weekdays...
*
yup. dunno why their primary line is celcom. keep roaming on celcom and the data line stuck at edge only.
need to manual choose the network.
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abundai
post Feb 28 2012, 11:25 PM


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QUOTE(KannaSai1 @ Feb 28 2012, 10:43 PM)
yup. dunno why their primary line is celcom. keep roaming on celcom and the data line stuck at edge only.
need to manual choose the network.
*
hmm.. actually, most of the time i dont have issue with Umobile auto switching 3g/2g..
cos I set my phone to auto select network with data roaming...
unless i purposedly set my phone to accept only 2G signal, then it will always stays on Celcom 2G network la..
but thats when the issue come... once in a while after so long on 2G network, i kinda lost data signal..
even if i manually select the network... solution is to reboot phone, only then the auto data line works ....
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KannaSai1
post Feb 28 2012, 11:35 PM


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QUOTE(abundai @ Feb 28 2012, 11:25 PM)
hmm.. actually, most of the time i dont have issue with Umobile auto switching 3g/2g..
cos I set my phone to auto select network with data roaming...
unless i purposedly set my phone to accept only 2G signal, then it will always stays on Celcom 2G network la..
but thats when the issue come... once in a while after so long on 2G network, i kinda lost data signal..
even if i manually select the network... solution is to reboot phone, only then the auto data line works ....
*
quite annoying.. . coz 2g celcom quite slow.
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abundai
post Feb 29 2012, 01:47 AM


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QUOTE(KannaSai1 @ Feb 28 2012, 11:35 PM)
quite annoying.. . coz 2g celcom quite slow.
*
Yeah..but Fast enuf for foursquare when on the run..and standby for watsapp..
For FB n web browsing , i normally do it on wifi at home..
Which is why i needed the cheapest to go online.. speed is second priority..
Plus, i spent most of my time in Klang Valley..
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kychan76
post Nov 21 2012, 10:15 AM


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Wow, seems like they didn't care to upgrade their customer service since beginning till NOW.
Me having some issue n need to call CS, I thought I'm lucky to get to them speaking to me, but like most of you, after I ask a question, they'll asked me to wait 15~20min for an answer, while I just listening to the annoying/repeated music.
Come on, such a poor CS, please upgrade.
And for those needed to complaint, here are some fax & email:
email: customer.service@u.com.my
fax: 03-211 79808
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IxCraZee
post Jan 14 2013, 01:10 PM


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I am having some issues with my bill payment, in which my credit card bank confirmed the transaction but it is not reflected in U Mobile portal.

Called them N TIMES and they are giving excuse "under investigation", "pass to account department", etc. It has been a month since then.

My phone was kena barred 2 times. When I need to call their CS, I can like call them in a total of 2 hours a day and no one pick up my call. Barred on Friday, and I was keep calling and I only managed to call them at Sunday 11pm.

This is really the worst CS that I have ever deal with! No doubt, the WORST!
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kychan76
post Dec 13 2013, 04:12 PM


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For those having unsolved problem or pending/dragging issue with U Mobile, kindly refer the the official MCMC complaint site, and file a complaint through MCMC.
I'd been dragged by their standard answer "under investigation", "pass to account department", "pass to relevant department" for 4 months, and ended up had to file a report with MCMC, and within 2 weeks time, my case settle.
WTH is them doing to us the precious customer...
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alce_librans
post Mar 31 2014, 12:00 PM


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Hi, is U Mobile still like all the condition above? especially their CS line? My boss ask me research find Company package and U Mobile seems reasonable. But if their CS sucks I dont dare to join them... somebody pls comment... thx

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aspire2oo6
post Mar 31 2014, 12:26 PM


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QUOTE(alce_librans @ Mar 31 2014, 12:00 PM)
Hi, is U Mobile still like all the condition above? especially their CS line? My boss ask me research find Company package and U Mobile seems reasonable. But if their CS sucks I dont dare to join them... somebody pls comment... thx
*
The best corporate line I think maxis but if you get from agent there no reliable agent
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alce_librans
post Mar 31 2014, 01:26 PM


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QUOTE(aspire2oo6 @ Mar 31 2014, 12:26 PM)
The best corporate line I think maxis but if you get from agent there no reliable agent
*
Maxis package expensive laar~ last time I also use maxis, they have many misc bills.. annoyed me.

Maxis Value Plus 50 need to add another RM48 for 1GB internet. = RM98 per mth(RM103.88 with 6% gov tax)

U mobile E58 include 2gb internet. (61.48 with 6%)

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aspire2oo6
post Mar 31 2014, 01:30 PM


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QUOTE(alce_librans @ Mar 31 2014, 01:26 PM)
Maxis package expensive laar~ last time I also use maxis, they have many misc bills.. annoyed me.

Maxis Value Plus 50 need to add another RM48 for 1GB internet. = RM98 per mth(RM103.88 with 6% gov tax)

U mobile E58 include 2gb internet.  (61.48 with 6%)
*
All I can say as a maxis corporate line user it's very good stable and fast. LTE I can get 30mbps.

The support also fast call 123 straight link to a call agent without automated voice.

The bill is confusing but if you learned to understand it's very easy
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