QUOTE(Remng @ Jun 3 2013, 03:17 PM)
The point is, they should care about their clients at the beginning, not afterwards when facing "obvious" problem.
I agree that iTrade has been down many many many times during hot market, which is the time I want to trade. That's very annoying. We don't trade always by queuing at midnight, don't we?
And it's not about using what browser. In fact, I've been using Google Chrome on iTrade always. The new platform is fast and responsive, I love it much more than the old platform. But the issue is not this. The issue is, many many many times (I keep repeating this for more than a year now, scolding the wrong person, my remisor), we see iTrade totally not working while we want to trade, especially when market is hot.
My question to CIMB is, how long do they need to solve technical problem? 2 years? This is too much, and very much unacceptable. And there is no apologize at all. Nothing. Even the remisor, she didn't responsible enough. Unlike the very responsible Jupiter remisor. Sometimes, Jupiter also got technical problem, but the remisor is very helpful. He'll communicate with me for one whole day to solve the mistake, and he'll apologize when it's their fault. And sometimes it's my fault, he also being very kind to assist me. This is what customer care/service is all about. Therefore, all my local trading are with Jupiter as I've sold all local shares in my iTrade, only left foreign shares there. And even that, I'm start considering to sold them all and port to other IBs if I found a good one. Some recommend OSK now. I'll see what happen in 1 or 2 months from now. If still like that, can say bye bye to iTrade, I'm out. This post has been edited by yok70: Jun 3 2013, 05:23 PM