QUOTE(kkChan @ Dec 15 2008, 08:09 PM)
Oh!! I juz received their reply (from India?/).. quite a confusing process...
damn!! now they want to charge me higher than my purchased black friday price!!??
Only see their lousy service!!
Just shouted them back to ask them just send me the goddamn disc 4!!!
kkChan..read properly what they wrote before you go firing their behinds.
from what i understand, same as kianwee:
they have to charge you on the invoice when shipping back the replacement item...but they will refund the same amount for the original order. meaning that you're not paying anything la. it's just their process.
then you have to return the item which you lodged a report to them, and let them know the costs. IINM they will bear the costs, and probably refund you too.
they're experienced with this, so they know what they're doing.
unless if it's our local setup, then yeah they could be incompetent.
QUOTE(tepetlah @ Dec 15 2008, 08:29 PM)
just call BPA (biro pengaduan awam).tell them your story..
will it actually matter? cos basically they're supposedly doing their 'job'. they can always say that they have backlog bla bla bla [insert government bulldinky here].
but nonetheless, i will look up on that. thanks bro!