Sep 9 2016, 08:41 PM
FUSIO - ART HAIR & BEAUTY
NO,5-01 GROUND FLOOR, JALAN KENARI 18B, 47170 BANDAR PUHONG JAYA, Selangor, Malaysia
not recommended especially for rebonding service.
it was my second rebonding with the salon. straighten my hair in July and paid extra for "director's service", total cost RM200. but it was not straight after one wash 3 days later. went back to the salon and he agreed to redo the rebonding again but "he had to" charge another RM30 for wash and blow service. he insisted on the additional charges and left me no choice but made an appointment a month later as i had to work overseas.
i have already requested for a reminder call but he did not and i mistaken the appointment for a week later than it was agreed. call again to reschedule the appointment again as i have to be outstation for another 2 weeks. he then said that he might have to charge me extra if i go back after september. i then got very very irritated as he should not keep requesting for additional charges when it was his fault for the unprofessional service. he then put the blame on me saying it is not fair to him as i am going back for the service later as my hair would grow longer and keep postponing as i wish without thinking for others. kept blasting at me without allowing me to talk and hung up my call then.
first, he should understand that it was his fault in the first place that he could not delivered professional service as promised
second, he should not charge the customer to redo rebonding and still money-minded when he has to fix the problem.
third, he should be more understanding as customer dont just sit at home and have all the free time to attend to him when customer also have work commitments.
fourth, hanging up phone call does not solve the problem when again, it was his fault at the first place[SIZE=7]
This post has been edited by Candyllx: Sep 9 2016, 08:42 PM
Hair Rebonding, Let's talk bout hair rebonding here! :)
Quote
0.0168sec
0.81
7 queries
GZIP Disabled