I think this is an excellent topic which I've brought up before but should definitely be on the front page b00n.

BNM issued guidelines in 2003 that limits consumer liability in cases of fraud to only RM250. See the actual document here, page 123 has the guidelines.

http://www.bnm.gov.my/files/publication/ar...box_banking.pdf

However I've read places including this blog post from CAP

http://lanaibeach.blogspot.com/2005/09/i-am-out-52.html

that the guidelines are simply guidelines and cannot be enforced. I think consumer protection in Malaysia is pathetic, banks don't seem to give a flying f*** about their customers and the govt through BNM isn't helping. Doing away with the 20-day interest free period was one such thing, only the banks are making money out of that particular ruling.

Anyway what I suggest is that we should pool some experiences together so that at least we as consumers are aware of:

1. our rights according to the law (if any)
2. our legal recourse if something goes wrong
3. individual experiences with banks

perror thanks for bringing this up!

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Added on November 7, 2008, 2:50 pmHere's my individual experience. I had Maybank call me one time stating that they detected fraudulent transactions on my Maybank credit card. They did not state the details but immediately cancelled the card and issued me a new one.

At this point I'm not sure which card I should use. I stopped using Citibank simply because I didn't trust them enough and perror's experience is an example of that. I occassionally use my MBB Visa but I'm almost exclusively on Amex right now because of good experiences in the US with Amex, however Amex in Malaysia is handled by Maybank...


This post has been edited by tishaban: Nov 7 2008, 02:50 PM

I've been getting bonuslink points when I used the Shellkad, but I recently switched to Amex, not sure if I can get double points (Amex and Bonuslink)

Tink, paying you bills promptly and in full is a bad customer for a bank, they gain only the Visa/MC fees and no interest from you. So at least from a bank's point of view, they have no reason to bump up your credit limit.

Funny story, I complained on LYN that Citibank never increased my credit limit and ~2 weeks later they did increase my limit significantly so maybe they're reading LYN and doing background checks to find out my real name


This post has been edited by tishaban: Dec 23 2008, 06:22 AM

To be honest I've never had to ask for a credit limit increase myself. I've never really needed to spend the RM10k or so credit limit that I have in any single month, I guess you guys are really big spenders

btw, I still have that present for you from like 6 months ago... we never got around to doing lunch before I left for holiday/work...

Wow, 20k on top of the 50k/100k credit limit you already have? You are a big spender Don't worry, the only way to go is up, Amex will probably switch you to their charge cards eventually with no clearly defined credit limit

Anyway (your) beloved didn't say much. I failed the pull up test, we both decided that after three times in a row at Blue Ribbon sushi we've had enough. Check out the lobster sashimi picture on my facebook page!


This post has been edited by tishaban: Dec 23 2008, 03:12 PM

tink, it's no wonder that people think you're a millionaire. Finishing up that kind of credit limit plus flying around for work/fun all the time

OK question to UOB card holders, my corporate card is with UOB and I now have a bit less than 20k UOB UNIRinggit points to spend. To be honest the UNIRinggit awards look a bit weak so any suggestions on what I should do with them? I was thinking of converting them to Enrich points, but the exchange rate isn't great.

I'm very annoyed with Amex. I have the charge card and was travelling some time back, their exchange rate for the Euro was close to 9% higher than posted rates! The thing is it's inconsistent, they were only charging around 2% for other currencies...

I love their 5x Treatpoints but there's no way I'm using the Amex overseas anymore with this kind of inconsistencies. Hopefully you guys don't get ripped off either.

Damn, have to rant about American Express today. For some stupid reason all my Amex cards got declined yesterday. Malaysian based cards at Giant, US based cards on the iTunes store. Called up customer support multiple times, they were very polite, not sure why the charges were being declined and said they'd make sure everything go through, however trying again still triggered another decline so I used my Visa/MC. On top of that my 5x bonus points went down to 2x this month!

End of rant. Amex you suck!