Im so fedup with Maybank CC!!!
I cant even send a complaint letter coz there is an issue with their website
Any1 knows Customer Service PPL at Maybank!!
Below is the email i want to send.
Dear Sir/Madam,

I have been a loyal customer of Maybank as specially your credit card service.
I'm very unhappy with the service rendered to me today(14th January 2009), after so many years of good service to me.
I call your credit card line, 1300-xxx with regards to an inquiry at about 1.30pm-2.00pm. The person who answered my call told me her name was Rohaizmah (not too sure about the spelling). I called because I had an inquiry regarding Maybank EzyPay. The dialog is as below:

Me::Hi, Mr Y here. I will be doing a transaction later amounting to RMXXXXX, but its not from your merchant offering EzyPayment. Just to check if there is any other EzyPayment offered by Maybank CC for its customers?
Rohaizmah::Yes,you can charge the full amount and we will do an EzyPayment of 6 months interest free for you.
Me::The merchant is not listed ya, but am I applicable to the 6 months interest free EzyPay?
Rohaizmah::Yes, all you need is to call us again after charging the amount. Best is to call tomorrow as the transaction will be recorded in our systems then.
Me:k then. Thanks. Will call you again after I have done the transaction.
Again at about 7.00pm, I called the 1300-xxx line again. This time Halim(cant really remember) answered. I told him that what I wanted to do, since the lady earlier told me it can be done. He coldly replied it cant be done, even though I explained to him a few times with regards to my earlier conversation with the lady. He wasn't any help either.

I felt so angry as I was provided with wrong information and have committed to a large amount money due to this error by your customer service personnel. Thinking to pay using my Maybank Credit Card for the transaction even though I was charged 3% by the merchant for bank charges, was due to the information provided to me. If I know this would happen, I would not pay the full amount, just a nominal fee for booking purposes. And I cant even cancel the transaction as the ticket was issued.
Wont you would like to charge to your Credit Card if after confirming with the customer service of availability of 6 months EzyPay?

I know there is a recording of every calls made or monitoring/quality/training purposes. Do look into this matter and I hope for a service recovery. As this mistake is going to cost me dearly, as your customer. I'm very very unhappy with this.

Hope for your uttermost attention and urgency with this matter.

Thanks.

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Added on January 14, 2009, 9:36 pmhope to get some advise from all you sifus here.