call them directly. it's much easier.

http://support.apple.com/kb/HE57

look up "return policy". a week is standard in most uk and us based companies.

by virtue of having an international warranty, macs purchased anywhere and by any means (legitimate ones) is covered worldwide. soonwai's case would've been handled the same way be it in malaysia or vietnam or thailand if he had called applecare directly. :)

ditto, how you present your case plays a role too, of course. play the composed victim. drama king/queen when it needs be.

use big words such as investment, professionalism, international colleagues and such.

osxdaily.com/2010/04/16/new-macbook-pro-15-hi-res-screen-comparison/


nods*