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Apple Online Store Malaysia, Finally an official one here in Malaysia
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Reis
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 Feb 23 2009, 02:43 PM
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I also ordered a touch last Thursday and until now the tracking status is still "Not shipped". If it was not because of the engraving I will really regret buying from the store because they said 24 hours, but after buying only tell me estimated delivery is between 26-Feb and 3-Mar.
I'm also a little confuse because the apple web keeps directing me to other country even though I'm very sure I chose Malaysia, at 1 time it even directed me to SG while doing transaction, but I was paying in RM. So where exactly is the store? Our stock coming from SG?
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Reis
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Feb 23 2009, 07:35 PM
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I see... Thanks Nimrod. But they shouldn't put as estimated 1 business day when they know its not going to happen. Ohh wells, business strategy I guess.
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Reis
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Feb 23 2009, 10:48 PM
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Now they asked me to provide a credit card statement for validation. I read someone in this thread got that too. Anyone else getting that? Lol man this is troublesome I just want my goods. Just in case, is this normal? » Click to show Spoiler - click again to hide... «
Thank you for your order with the Apple Online Store.
We are eager to process your order as soon as possible.
In order to obtain a successful authorisation from your credit card
company, we require your assistance in confirming your details.
This is to protect the security of credit card holder as the transaction
was completed over the internet.
Please scan a copy of the following document (JPEG format) and email to
idproof@asia.apple.com as soon as possible. Kindly remember to quote the
web order number.
- Recent Credit Card/Bank Statement showing card-holder name, address
and card number. We do not need to see your transaction details so
please feel free to blackout any non-relevant information.
Alternatively you can fax the statement to us via our secured toll free
fax no. 1800-806-449.
Once the details are validated with the credit card company, we will
process your order. You will subsequently receive an Order Confirmation
email advising you when you can expect shipment / delivery.
If we do not receive a response from you within the next 10 days, the
order will subsequently be cancelled automatically.
We look forward to serving you with State of the Art Apple Products and
thank you once again for shopping with Apple.
Kind Regards,
The Apple Online Store Payment Team
Phone: 1800-806-447 (Toll Free Number to call from Malaysia)
Monday - Friday: 730am to 430pm
Email: idproof@asia.apple.com
This post has been edited by Reis: Feb 23 2009, 10:52 PM |
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Reis
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Feb 25 2009, 02:41 PM
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I called my bank, they said the merchant (Apple) needs to collect the money from the bank because the credit is not automatically transferred to them for safety purposes. Then Apple told me they need to prove to the bank that it was indeed me who ordered, that's why they needed the statement. Makes sense now...
And although the store is in Singapore, the goods is shipped from China, so I will have to wait 4-5 working days, says the customer care personnel...
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