wats the email to send about complains or warranty replacement issue?

i think ur order will stick at old spec..unless they dont have any store for old spec anymore..so just shipping with new item...but i dont think so...

call them directly. it's much easier.

http://support.apple.com/kb/HE57

thanks.. but i called... there is some other issue i wanna address to

what issued? can share with us?

Item received on tues,its old spec.
Feel sad its a old spec,tues morning gave a call to apple and ask is it shipping a old spec or new spec,but they said is a new spec..
Now have to wait tmr and call back again and see whats solution.
Its unfair to us if someone same as my case.
Will update to you guys.

I know how it feels
Good luck mate

izzit its fair to Apple if u already place order on old spec..but cancel and wanna change a new spec within a week? who wanna bear the loss? its risky everywhere in the world..

You shouldn't have any problem. I think Apple will allow you to return it for a new spec one. Speaking from experience here. I bought Mid-2010 MBP three weeks before the Early-2011 MBP came out. I called Apple Sales hotline then Apple SG returned my call and within the same day, they okayed the return of my 3 week old MBP for a new Sandy Bridge one. They even offered to arrange for DHL to pick-up my old MBP foc.

look up "return policy". a week is standard in most uk and us based companies.

You order the old spec,but few days later new spec out.
I previously want to buy that 2.2,but 6499 its way too expensive for me so I get the 2.0 5499..
But now 6499 spec can get it on 5499,izzit unfair to me?

I later try it =)
Thanks for your info.

buyer and seller's view are always different~
good luck to you JakzT

This post has been edited by bpay14: Oct 27 2011, 09:35 AM

Further info for you. In my case, Apple SG required me to place a new order for a new MBP. After I'd done that and they had verified it, they arranged for DHL to come pick-up the old one. From what they told me, the old MBP was sent back to SG where they checked it and after everything is OK, they processed the refund to my CC. That took about 2.5 weeks.

Let us know how yours goes. Good luck.

at sg got apple store..here in Malaysia dont have apple store..we see if its workable at Malaysia or not..:-)

by virtue of having an international warranty, macs purchased anywhere and by any means (legitimate ones) is covered worldwide. soonwai's case would've been handled the same way be it in malaysia or vietnam or thailand if he had called applecare directly. :)

ok..just wait and see..after claimable pls let us know...

In the US, I think it's like 28 days for iPhones and 14 days for other Apple gear and that's a return policy meaning you can get money back. I wasn't expecting something like that from the MY Apple Store. In fact when I called Apple, I wasn't harboring that much hope, just try lah, but as it turned out, I was pleasantly surprised. I guess it was possible since I was exchanging for another product as opposed to a refund.

I'm convinced Apple goes the extra mile when it comes to after-sales customer service. One other experience I had was a MacBook PSU which died 1 month after the warranty expired. No Applecare. I tried Machines & VR Tech and of course, they said no. Called Applecare drama-king style and they authorized a free replacement. Quite surprised actually. Loved the look on the Machines guy when I went back the next day with a case number for the replacement.

May I know you calling which number?

I called the online Apple Store number. The same one for phone orders. 1800-80-6419. I might have called Applecare number also. One of them got someone from Singapore to call me.

This post has been edited by soonwai: Oct 27 2011, 11:08 AM

ditto, how you present your case plays a role too, of course. play the composed victim. drama king/queen when it needs be.

use big words such as investment, professionalism, international colleagues and such.