Anyone knows the Samsung Mobile Service Center Manager's email address, like to send a email to him to complains poor quality service from the Service Team at Summit USJ. Here what happen:

1. My Samsung Omnia touch screen stop functioning last Thursday at 30th/Oct, i.e u touch with or without screen protector, omnia does not response
2. Send my Phone to Summit USJ at Friday 31th early morning, the CSR tells me either needs to flash the rom again, or the LCD is broken, promise me to call me that day to give me the root cause, and when I can get my unit back
3. They didn't call me back on 31th-Oct
4. Call them again at 3rd-Oct, again no idea what is the root cause and when I can get my unit back, again promise to call me back..they didn't call
5. Call them again at 5th-Oct, same things happen..

This is very bad, given this is brain new phone, and they are pushing hard for this phone, I will expect they will at least offer me a replacement straightway, they didn't

Very angry..

This post has been edited by coolboy_kl: Nov 6 2008, 09:48 AM