My 2 cents from managing tenants from hell

Step 1.
You have done this by trying to talk to the tenant and solving the issue mutually, but unsuccessful.

Step 2.
Approach the landlord and highlight the issues in a calm manner. Make known to landlord that you are coming to him/her first before taking any firm actions as their are the property owners and the actual neighbor. Most owners appreciate that you come to them first rather than having legal papers suddenly drop on their laps, etc. If landlord is decent enough they will take initiative to solve the problem.

Step 3.
If step 1 is unsuccessful, then your side go submit complaint to local counsel. Give reasonable complaints. Purpose of this is to let local counsel to intervene. Another reason is to have a track record of time/date of complaints which would be useful when goes to court.

Step 4.
Engage lawyer to step in. They will do the rest from here onwards.

This post has been edited by VOOSH: Apr 18 2016, 03:40 PM