Anyone knows how long it takes asus centre to change 1005HA keypad? Mine is faulty and already send to the shop for repair under warranty nearly 2 weeks already. Call the shop and it said the netbook still at Asus centre. Just want to know whether the shop playing games with me or Asus svc centre really that slow.

TQ all for the info.

Call the shop 2 days ago and they mentioned that the netbook is still at the 'kilang'. Duh!! The shop is Evernews in Digital Mall.

Yupp.. the replacement takes only 10 minutes. Dell engineer came to my office 2days after I call the call center and managed to replace my Latitude keypad straight away. That's Customer Service! I should buy their netbook but the features not at par with the 1005HA.

This post has been edited by nocar: Jan 15 2010, 10:00 AM

Just check my 1005HA status in Asus website:

Send to Evernew : 26/12/2009
Asus received the unit : 4/1/2010
Status : Waiting for Material

So you guys with EeePC, please be gentle with your keypad. One faulty button will make you Eee-less nearly a month. Hope they stick on just selling motherboard. I won't buy their notebook anymore!

Got the Eee netbook back last Friday so roughly around 1 month for faulty keypad. Minus the Christmas 2 weeks holiday, they took 2 weeks to replace the keypad. Dell took only 2 days to replace my Latitude keypad. I'm talking from experience too!

Asus may have good products, but they need to improve on after-sale service especially on spare-parts. I'm giving them a favour by pointing out on something they need to improve on. Mountain of praises won't help them to compete with other giants in the mobile computing segment. Their mobos are still the best though, so I'm sticking with my comments.