Survey - Are you cheated by TM-NET?, Yes, No or Not Sure?
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 Oct 29 2008, 02:19 PM, updated 17y ago
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#1
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Senior Member
1,615 posts Joined: Aug 2008 
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It is a survey to find out how many members here actually felt being cheated by TM-NET.
I know such survey might sound ridiculors to other people in other country as TM-NET is our nation largest ISP that has the most subscribers. There were no such complaits among StarHub, SingTel users in Singapore, so how could it got problem in Malaysia?  Thus I hope such survey can satisticly proven the points... Maybe those claiming to be cheated is just a small portion of the subscribers...  This post has been edited by chanhin: Dec 3 2008, 10:01 AM |
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Oct 29 2008, 02:27 PM
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#2
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Senior Member
656 posts Joined: Jul 2007
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starhub and singtel also got complains lo...u dont stay there u dono
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Oct 29 2008, 02:31 PM
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#3
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Senior Member
2,841 posts Joined: Jun 2008 From: The East of the Motherland 
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QUOTE(mingdynasty @ Oct 29 2008, 02:27 PM) starhub and singtel also got complains lo...u dont stay there u dono Probably. But at least not as much. I bet almost 95% of the TMnutless customers complain (or feel cheated but lazy to complain). |
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Oct 29 2008, 02:32 PM
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#4
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Senior Member
700 posts Joined: Jul 2007 From: Malaysia
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There are tons of complains to Singtel especially, you should at least live there first before saying it here.
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Oct 29 2008, 02:33 PM
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#5
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Junior Member
20 posts Joined: Feb 2007
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Starhub got a lot of hidden fees... becareful
From their website: Other Charges† MaxOnline Access Plans Installation Fee (per computer connection) $53.50 Delivery Fee (per trip to the same service address) $12.84 Service Call (per computer connection) $53.50 Service Activation Fee $32.10 Disconnection Fee (if subscription is less than 6 months) $32.10 Reconnection Fee $16.05 Late Payment Fee $5.00 Returned Cheque Fee $5.35 Installation of additional cable points by StarHub approved contractors $107 to $155.15 Password Reset Fee (applicable for Motorola SBG 1000 wireless cable modem gateway user for MaxOnline Premium, MaxOnline Ultimate, MaxOnline Premium Plus and MaxOnline Ultimate Plus access plans.) $5.35 http://www.starhub.com/portal/site/Online/...000464114acRCRD |
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Oct 29 2008, 02:36 PM
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#6
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Senior Member
2,841 posts Joined: Jun 2008 From: The East of the Motherland
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QUOTE(DeanKueh @ Oct 29 2008, 02:32 PM) There are tons of complains to Singtel especially, you should at least live there first before saying it here. Complains like what? My speed is not as promised? Mine is 1Mb/s package but direct download of a single 50Mb file took me 9 hours and speed is like max 5kb/s and min 0.0kb/s. Max speed of bittorrent is like 20kb/s max. Sometime can reach 50kb/s for at least a minute then died. What bout yours? |
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Oct 29 2008, 05:22 PM
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#7
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Senior Member
952 posts Joined: Apr 2007 From: Sandakan 
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Aiyooo!!! TMNet do TMNet cheated you? Maybe and maybe not
 Why? Yes, if you cannot get the right QoS, upload & download rate and get the hidden cost... No, if you not read carefully the agreement then you sign it in the first place !!!  |
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Oct 29 2008, 06:33 PM
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#8
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Newbie
1 posts Joined: Jan 2007
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surely kena tipu .... i saw some tmnet advertising some it says ' tmnet lambang kebebasan internet ' gua pui pui pui ! where got kebebasan ?
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Oct 29 2008, 06:36 PM
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#9
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Junior Member
611 posts Joined: Jun 2008
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haizzzz
the tm net ppl replied and ask me free on dis friday ornot guess they r going to do something wif the cable again lol...if the problem still exist ....i dont know what shd i do anymore... |
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Oct 29 2008, 06:37 PM
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Senior Member
2,108 posts Joined: Jun 2005 From: PJ
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is there any alternative to streamyx? nowadays even http downloads were capped at 20kb
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Oct 29 2008, 06:42 PM
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VIP
12,925 posts Joined: Mar 2005 From: Kuala Lumpur
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QUOTE(chanhin @ Oct 29 2008, 02:19 PM) It is a survey to find out how many members here actually felt being cheated by TM-NET. Do your home work. If you did , you'll notice that Starhub and Singtel do have lots of users complaining on their speeds and reliability. For your information , Singtel has issues with malaysian servers which are on myloca (they don't have a direct en-route) , plus they have couple of hiccups here and there. So your assumption is biased.I know such survey might sound ridiculors to other people in other country as TM-NET is our nation largest ISP that has the most subscribers. There were no such complaits among StarHub, SingTel users in Singapore, so how could it got problem in Malaysia? Thus I hope such survey can satisticly proven the points... Maybe those claiming to be cheated is just a small portion of the subscribers... Here are some "I hate starhub" threads just like our Local "OMG Streamyx Sucks" Thread http://forums.vr-zone.com/showthread.php?p=4717310 |
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Oct 29 2008, 09:08 PM
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Senior Member
584 posts Joined: Oct 2008
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QUOTE(chanhin @ Oct 28 2008, 06:19 PM) It is a survey to find out how many members here actually felt being cheated by TM-NET. To the guy who voted for "No - Certainly No. TM-NET has been sincere in solving customer problems by always providing relevant solution."I know such survey might sound ridiculors to other people in other country as TM-NET is our nation largest ISP that has the most subscribers. There were no such complaits among StarHub, SingTel users in Singapore, so how could it got problem in Malaysia? Thus I hope such survey can satisticly proven the points... Maybe those claiming to be cheated is just a small portion of the subscribers... I don't care who you are, I don't care if you work for TMNet or not, you have ABSOLUTELY NO HEART AT ALL !! Added on October 29, 2008, 9:11 pm QUOTE(LeechFever @ Oct 28 2008, 06:36 PM) Complains like what? My speed is not as promised? Just wasted 6 hours trying to download a 100MB file, and at the end, it went totally dead at 99MB point !Mine is 1Mb/s package but direct download of a single 50Mb file took me 9 hours and speed is like max 5kb/s and min 0.0kb/s. Max speed of bittorrent is like 20kb/s max. Sometime can reach 50kb/s for at least a minute then died. What bout yours? DAMN FARKING TMNET CAN GO TO HELL, AND PLEASE, DON'T COME BACK !! This post has been edited by kalambong: Oct 29 2008, 09:11 PM |
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Oct 29 2008, 09:19 PM
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Senior Member
1,285 posts Joined: Mar 2007
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tmnut should train more professional technician to fixing our god damn line and not jus to do some little eye's trick and tell u the problem has been fixed o0o
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Oct 29 2008, 09:58 PM
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Senior Member
1,615 posts Joined: Aug 2008
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QUOTE(prasys @ Oct 29 2008, 06:42 PM) Do your home work. If you did , you'll notice that Starhub and Singtel do have lots of users complaining on their speeds and reliability. For your information , Singtel has issues with malaysian servers which are on myloca (they don't have a direct en-route) , plus they have couple of hiccups here and there. So your assumption is biased. I used to use StartHub and very satisfied... surely faster than streamyx at its best...Here are some "I hate starhub" threads just like our Local "OMG Streamyx Sucks" Thread http://forums.vr-zone.com/showthread.php?p=4717310 Can SingTel or StartHub beat Streamyx that only offer inconsistence download speed of less than 10kBp/s where the line is 1mbps? Somemore always deny they got problems and it is the user fault?  I bet no many companies in the world got such thick face. Malaysia Boleh... TMNUT Boleh...   Added on October 30, 2008, 10:59 am QUOTE(prasys @ Oct 29 2008, 06:42 PM) Do your home work. If you did , you'll notice that Starhub and Singtel do have lots of users complaining on their speeds and reliability. For your information , Singtel has issues with malaysian servers which are on myloca (they don't have a direct en-route) , plus they have couple of hiccups here and there. So your assumption is biased. Guess why is that?Not to offend you, but I can't believe someone blame TMNUT mistake on others... hahaha... Do you have direct interests with TM? This post has been edited by chanhin: Oct 30 2008, 10:59 AM |
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Oct 30 2008, 12:11 PM
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Senior Member
1,705 posts Joined: Nov 2004
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QUOTE(chanhin @ Oct 29 2008, 09:58 PM) Added on October 30, 2008, 10:59 am Guess why is that? Not to offend you, but I can't believe someone blame TMNUT mistake on others... hahaha... Do you have direct interests with TM? |
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Oct 30 2008, 03:27 PM
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Senior Member
1,615 posts Joined: Aug 2008
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QUOTE(blindbox @ Oct 30 2008, 12:11 PM) Think before you speak please. If we are able to access local servers almost lag free, why would our neighbouring country unable to do the same? It's obviously a flaw at the point when that ISP connects to malaysia. Plus, like prasys said, sucky routing. Keep in mind that the current issue is on TMNUT... Why relate to others? Beside, if I am not mistaken, once the traffic reach Malaysia, it is up to the Malaysia truck and ISP to route, so again it is the TM-NET fault.Anyway, sorry if you working in TM-NET and stress out for recenly increased complaits. You should know the reason rather than blaming others. |
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Oct 30 2008, 05:11 PM
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Senior Member
952 posts Joined: Apr 2007 From: Sandakan
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QUOTE(hentaiyaro @ Oct 29 2008, 06:33 PM) surely kena tipu .... i saw some tmnet advertising some it says ' tmnet lambang kebebasan internet ' gua pui pui pui ! where got kebebasan ? Kah...kah...kah!!! Then, don't go and subscribe la You got 'kebebasan' to do so ma... But in the end, where should you and I go?....That's why I really-really hate monopolizing  |
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Oct 30 2008, 07:23 PM
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Newbie
1 posts Joined: Jan 2007
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QUOTE(ramblie @ Oct 30 2008, 05:11 PM) Kah...kah...kah!!! Then, don't go and subscribe la i subscribe streamyx about 5 year ago , at that time streamyx is the only choice ... now im thinking switch to wireless broadband , dunno which 1 better ... need to collect the info 1st . You got 'kebebasan' to do so ma... But in the end, where should you and I go?....That's why I really-really hate monopolizing |
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Oct 31 2008, 09:07 AM
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Senior Member
1,615 posts Joined: Aug 2008
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Okay... Finally TMNUT people decided to come to my place to confirm the issue as they keep saying nothing wrong on thier side...
Any preparation I should do? At this moment, I am thinking to create a wallpapers with those complaits all over...  |
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Oct 31 2008, 10:26 AM
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Junior Member
44 posts Joined: Jan 2008
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same as above. Technical help said gonna bring their technician to my house to check my com like starting of this month. Still havent come. So good service hor >_>. And yes I feel cheated. So call 85% of connection speed. I'm getting 130+ kbps on a 512 kbps package. More like missing 85% of my connection
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Oct 31 2008, 01:22 PM
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Senior Member
1,602 posts Joined: Aug 2005
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i had been cheat by screamyx 5 years....when i apply for screamyx , it state 1mbps.
but in this 5 years i never enjoy full speed before and i felt myself is getting 512 or even lowest day by day. i pay the expensive bills on time monthly and i enjoying slowest ISP all the time. it is "malaysian" fate T_T? |
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Oct 31 2008, 01:33 PM
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Senior Member
2,287 posts Joined: Jun 2007 From: Anno Domini Time Ultra: 1,000,000 Trans Am Attack!
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QUOTE(chanhin @ Oct 30 2008, 03:27 PM) Keep in mind that the current issue is on TMNUT... Why relate to others? Beside, if I am not mistaken, once the traffic reach Malaysia, it is up to the Malaysia truck and ISP to route, so again it is the TM-NET fault. Well... Anyway, sorry if you working in TM-NET and stress out for recenly increased complaits. You should know the reason rather than blaming others. I'm a bit speechless with this statement.So can I say, "once the traffic reach Singapore, it is up to Singapore truck and ISP to route, so again it is the SINGTEL/STARHUB fault" Huh? This post has been edited by temptation1314: Oct 31 2008, 01:33 PM |
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Oct 31 2008, 09:20 PM
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Senior Member
1,615 posts Joined: Aug 2008
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Given the obvious statistic;
> Do you felt cheated by TM-NET? > Yes - I am certain on that. I am also a victim that has first hand experinces. No mistake on that. [ 66 ] [84.62%] TMNUT still deny thier service got problem... and blame on user fault... Hahhaa... Tomorror the monkey company will send one monkey over to confirm my slow Internet.... |
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Oct 31 2008, 11:49 PM
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Junior Member
611 posts Joined: Jun 2008
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haiz my problem still same
im lazy to talk with this shit company |
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Nov 1 2008, 01:25 PM
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Senior Member
658 posts Joined: May 2006 From: Melaka
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QUOTE(chanhin @ Oct 31 2008, 09:20 PM) Given the obvious statistic; woow.. u so rude dude. what probably u say people monkey? what if i say u monkey come to my house fix mine???> Do you felt cheated by TM-NET? > Yes - I am certain on that. I am also a victim that has first hand experinces. No mistake on that. [ 66 ] [84.62%] TMNUT still deny thier service got problem... and blame on user fault... Hahhaa... Tomorror the monkey company will send one monkey over to confirm my slow Internet.... dont be so rude |
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Nov 1 2008, 02:04 PM
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Junior Member
611 posts Joined: Jun 2008
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QUOTE(dadurtyz @ Nov 1 2008, 01:25 PM) woow.. u so rude dude. what probably u say people monkey? what if i say u monkey come to my house fix mine??? loldont be so rude he is angry wif tm bcoz 3 months problem also haven help him solved mine almost 9 months how come not rude... |
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Nov 1 2008, 03:51 PM
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Senior Member
1,615 posts Joined: Aug 2008
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QUOTE(daimon @ Oct 31 2008, 11:49 PM) haiz my problem still same Dun give up... Keep on complaiting...im lazy to talk with this shit company QUOTE(daimon @ Nov 1 2008, 02:04 PM) lol Ya la...he is angry wif tm bcoz 3 months problem also haven help him solved mine almost 9 months how come not rude... QUOTE(dadurtyz @ Nov 1 2008, 01:25 PM) woow.. u so rude dude. what probably u say people monkey? what if i say u monkey come to my house fix mine??? Monkey company sure monkey people working there...dont be so rude Anyway... Just now the one came from ISI department and confirm the issue with thier own modem and laptop... He can talk nicely and admit the problem... I am kind to surprise that TM actually still got some human working there....  Thus it is wrong to say everyone working in TM are monkey... We know thier CEO is orang utan, but I believe there are still few humans there... I just saw one. This post has been edited by chanhin: Nov 1 2008, 03:53 PM |
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Nov 1 2008, 04:21 PM
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Newbie
14 posts Joined: Jan 2005
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Cheated of course! Whoever says otherwise either have some self-vested interest or works in that company that provides downright horrible broadband service for the most if not all of their customers.
They should seriously consider channeling all that money they spent on hardware and/or software to throttle our bandwidth instead to upgrade their infrastructure (buy better switches, routers, servers, etc.) to accomodate for the increased traffic. What is the point of the many nationwide promotions of their broadband service but the company cannot technically support the subscriptions without greatly sacrificing service quality? |
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Nov 1 2008, 11:09 PM
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Junior Member
611 posts Joined: Jun 2008
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QUOTE(chanhin @ Nov 1 2008, 03:51 PM) Dun give up... Keep on complaiting... i dont wan keep complain la...they really worseeeeeeeYa la... Monkey company sure monkey people working there... Anyway... Just now the one came from ISI department and confirm the issue with thier own modem and laptop... He can talk nicely and admit the problem... I am kind to surprise that TM actually still got some human working there.... Thus it is wrong to say everyone working in TM are monkey... We know thier CEO is orang utan, but I believe there are still few humans there... I just saw one. i no energy SS and email them n get the call and wait them to come my home... and wait them do those things...they keep tot is my house internal wiring problem but i told them NO NO NO N ON ON O NOT MY SIDE PROBLEM they still don believe i tell them if it is my side problem how come night 8pm only start worse... then they said this technical stuff cant predict one bla bla bla bla ... duh....i dowan to explain la...lazy and since my problem start my neighbour also facing the same problem bck to FEB 2008 but telling them this they also like repeat the same thing to me.. This post has been edited by daimon: Nov 1 2008, 11:12 PM |
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Nov 2 2008, 12:01 AM
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Senior Member
1,615 posts Joined: Aug 2008
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QUOTE(BlueBlazer @ Nov 1 2008, 04:21 PM) Cheated of course! Whoever says otherwise either have some self-vested interest or works in that company that provides downright horrible broadband service for the most if not all of their customers. I also believe some members here are related to TMNUT in a way...They should seriously consider channeling all that money they spent on hardware and/or software to throttle our bandwidth instead to upgrade their infrastructure (buy better switches, routers, servers, etc.) to accomodate for the increased traffic. What is the point of the many nationwide promotions of their broadband service but the company cannot technically support the subscriptions without greatly sacrificing service quality? Anyway, I do 100% agree that rather than wasting stupid efforts on throttling that cause the slow down to everything, they should use the same money to improve on thier quality. QUOTE(daimon @ Nov 1 2008, 11:09 PM) i dont wan keep complain la...they really worseeeeeee I had also repeated my statement that it is not my local line issue dunno how many times... And today repeated again... And the 'human' confirm my SnR very good and repeated all my problems, doing screen captures, saying he will compile report and update me.... i no energy SS and email them n get the call and wait them to come my home... and wait them do those things...they keep tot is my house internal wiring problem but i told them NO NO NO N ON ON O NOT MY SIDE PROBLEM they still don believe i tell them if it is my side problem how come night 8pm only start worse... then they said this technical stuff cant predict one bla bla bla bla ... duh....i dowan to explain la...lazy and since my problem start my neighbour also facing the same problem bck to FEB 2008 but telling them this they also like repeat the same thing to me..  |
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Nov 3 2008, 09:11 AM
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Senior Member
1,615 posts Joined: Aug 2008
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Today I am going to call billing department for rebate since July...
Hope others do thier part to complait as well. Please dun let monkey company get away with monkey bussiness. This post has been edited by chanhin: Nov 3 2008, 09:12 AM |
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Nov 3 2008, 09:22 AM
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Senior Member
3,019 posts Joined: Oct 2005
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del
This post has been edited by john123x: Jun 10 2024, 01:05 PM |
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Nov 3 2008, 09:30 AM
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Senior Member
952 posts Joined: Apr 2007 From: Sandakan
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QUOTE(chanhin @ Nov 3 2008, 09:11 AM) Today I am going to call billing department for rebate since July... Don't forget to bring a long your bill. If you have made any written complaint, bring it also.Hope others do thier part to complait as well. Please dun let monkey company get away with monkey bussiness. Ask them to check you verba complaint to 100 also and any complait history you made. This will help you And show no mercy 'PROFESSIONALLY' Good luck buddy |
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Nov 3 2008, 10:05 AM
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Senior Member
1,615 posts Joined: Aug 2008
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QUOTE(john123x @ Nov 3 2008, 09:22 AM) yea, to those 4 morons who voted "No - Certainly No. TM-NET has been sincere in solving customer problems by always providing relevant solution." They only has one CEO... Please hang the monkey.... shut up and ask ur tmnet boss for higher salary and plz stop all those rubbbish tmnet propaganda. whenever i see a tmnet ads in TV, i got really pissed off. why cant they spend those ads money on improving the quality instead. KILL ALL TMNET CEO!!!!!!!!!!!  |
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Nov 5 2008, 11:19 AM
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Senior Member
1,615 posts Joined: Aug 2008
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QUOTE Do you felt cheated by TM-NET? Yes - I am certain on that. I am also a victim that has first hand experinces. No mistake on that. [ 86 ] [80.37%] Not Sure - I cannot decide. Maybe they are okay... Maybe there are other people being cheated... I am just not sure. [ 16 ] [14.95%] No - Certainly No. TM-NET has been sincere in solving customer problems by always providing relevant solution. [ 5 ] [4.67%] Total Votes: 107 I am shock to see that 80% felt cheated... But how come only 107 votes....? Please support this thread in order to confirm the survey.... |
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Nov 5 2008, 12:25 PM
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Senior Member
1,201 posts Joined: Jan 2003 From: Ampang
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This is really crazy.. How can they disallow downloading via rapidshare since it's a legal file hosting site?
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Nov 5 2008, 12:41 PM
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Senior Member
1,012 posts Joined: Aug 2007 From: Heaven of Hell
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Common cases:
1. Subscribe 1Mbps but only get 512Kbps package, most ppl don't know about it and pay more than the service u get.(i experienced this when i just start using streamyx) 2. Subscribe Rm77 1Mbps +free modem (they said it's promotion for Rm88)- this is fake 1... First..now 512Kbps downspeed can reach 800Kbps (actually is 1Mbps if calculate with 80% effectiveness. So, THE SPEED U GET IS 1MBps but NOT RM88 promo package.) My friend experienced this and just know it yesterday after he subscribed for 1Year 10Months till now.. i think if my fren complain to them, sure they will play taichi with him  I'm using RM88 package with downspeed 1600Kbps (more like 2Mbps with 80% effectiveness)  This post has been edited by gnush85: Nov 5 2008, 12:54 PM |
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Nov 5 2008, 12:54 PM
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Senior Member
1,122 posts Joined: Jan 2003 From: Kuala Lumpur
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QUOTE(chanhin @ Oct 29 2008, 02:19 PM) It is a survey to find out how many members here actually felt being cheated by TM-NET. hey .. this is not a very "fair" survey ... yes .. I myself are NOT happy with the services of TMnet or streamyx.. but surely not to the extend of quoting "cheated" ...in this case ....I know such survey might sound ridiculors to other people in other country as TM-NET is our nation largest ISP that has the most subscribers. There were no such complaits among StarHub, SingTel users in Singapore, so how could it got problem in Malaysia? Thus I hope such survey can satisticly proven the points... Maybe those claiming to be cheated is just a small portion of the subscribers... brothers and sisters outhere .. remember the "tech" of streamyx ... is using .... the last mile of cooper wire ...!!! and the abuses of our local user ... when given 1 mbs .. they want more then 1 mbs ... so .. this is human nature laaah... and many many of us ... forget / refuse to read the "term and condition " of the contract .... so what is this survey going to serve the point .... |
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Nov 5 2008, 02:21 PM
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Senior Member
1,615 posts Joined: Aug 2008
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QUOTE(suns8630 @ Nov 5 2008, 12:54 PM) hey .. this is not a very "fair" survey ... yes .. I myself are NOT happy with the services of TMnet or streamyx.. but surely not to the extend of quoting "cheated" ...in this case .... We want to know and confirm the truth... brothers and sisters outhere .. remember the "tech" of streamyx ... is using .... the last mile of cooper wire ...!!! and the abuses of our local user ... when given 1 mbs .. they want more then 1 mbs ... so .. this is human nature laaah... and many many of us ... forget / refuse to read the "term and condition " of the contract .... so what is this survey going to serve the point .... The truth is what we want... The truth is what TMNUT, Government and some monkeys want to cover up. |
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Nov 5 2008, 03:22 PM
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Senior Member
1,122 posts Joined: Jan 2003 From: Kuala Lumpur
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QUOTE(chanhin @ Nov 5 2008, 02:21 PM) We want to know and confirm the truth... wauuuuuuuuuu ...very well .... call up the CEO of TM ... call up the ministry ... call up "The Star" ...The truth is what we want... The truth is what TMNUT, Government and some monkeys want to cover up. ask them nicely .. to tell the TRUTH .. the whole TRUTH ,,, noting but the TRUTH ,,,, cos in this forum ... FOR SURE .....you ain;t gonna get the "TRUTH"....from them ... |
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Nov 5 2008, 05:22 PM
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Senior Member
952 posts Joined: Apr 2007 From: Sandakan
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QUOTE(chanhin @ Nov 1 2008, 03:51 PM) Dun give up... Keep on complaiting... Ohh..Thanks goodness, at least there are human working there, and that one also help you Ya la... Monkey company sure monkey people working there... Anyway... Just now the one came from ISI department and confirm the issue with thier own modem and laptop... He can talk nicely and admit the problem... I am kind to surprise that TM actually still got some human working there.... Thus it is wrong to say everyone working in TM are monkey... We know thier CEO is orang utan, but I believe there are still few humans there... I just saw one.  So, are you still contact these human when you got a problems? And he still willing to help to solve your problems? I just want to know  |
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Nov 5 2008, 05:30 PM
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Senior Member
1,615 posts Joined: Aug 2008
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QUOTE(ramblie @ Nov 5 2008, 05:22 PM) Ohh..Thanks goodness, at least there are human working there, and that one also help you The human spesis that I talked to... change his behavour after returning to the zoo... So, are you still contact these human when you got a problems? And he still willing to help to solve your problems? I just want to know Next day telling me that other port is slight better... and ask me to try.... Today he is going to change the card again... and he SMS me for my yahoo mail username and password to confirm if can read simple e-mail now... Let me try tonite.... But since he did not call me today, I assume problems still the same... I believe any human living with monkeys for too loong... he/she might forgotten human language and human nature... Added on November 7, 2008, 9:47 am QUOTE Yes - I am certain on that. I am also a victim that has first hand experinces. No mistake on that. [ 94 ] [81.74%] Not Sure - I cannot decide. Maybe they are okay... Maybe there are other people being cheated... I am just not sure. [ 16 ] [13.91%] No - Certainly No. TM-NET has been sincere in solving customer problems by always providing relevant solution. [ 5 ] [4.35%] Interesting Statistic... Thanks to TM-NUT new CEO... This post has been edited by chanhin: Nov 7 2008, 09:47 AM |
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Nov 7 2008, 10:47 AM
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Senior Member
1,615 posts Joined: Aug 2008
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It had been 3 weeks since my official complaits to MCMC...
and now I had just complaits to them and other autorities and CC to TM. Now I want to see what's thier reaction to TM cheating practise. This post has been edited by chanhin: Nov 8 2008, 01:25 AM |
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Nov 8 2008, 01:26 AM
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Senior Member
1,615 posts Joined: Aug 2008
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When I want to reply this, admin close it.... Most likely scare of TM Dogs kao...
QUOTE(john123x @ Nov 8 2008, 12:09 AM) someone plz hire a hitman to finish off this jeremy fella. the internet is getting worse since he becomes a CEO. my net sucks from 29 april 2008 onward. its HIS fault..... I am not surprise hearing on the AIDS part... I think I heard it from someone else..Death to TMNET CEO!!!!!!! notice: girls, plz dont near mr. jeremy kung. i heard he's tested positive for AIDS.... !!!!CAUTION!!!! i dont intend to change my stance, this guy deserved to be bash. because he's the bad guy. do u know how much this impotent jeremy kung making every month? hundred times more than normal folks.... and he's making our life much more miserable so he can have bigger bonus annually. And on second statement... I 100% agree on that... His hapiness built on top of people miserables. QUOTE(kalambong @ Nov 8 2008, 12:19 AM) He is nothing but a chow kow la. There are too many chow kows to the governments.. He is just one of the dogs. Chow kow to all the Netizens, to those who have studied abroad, and to all Malaysians. And yes, my Internet is still slow and with no response from TM... I guess again they had concluded nothing wrong with my lines again... |
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Nov 8 2008, 11:39 AM
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Junior Member
25 posts Joined: Oct 2008 From: Kuching
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cheated? if its surfing speed then i don't think so, as for online gaming i don't think so too, in downloading issues its a yes.
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Nov 8 2008, 03:35 PM
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Junior Member
277 posts Joined: Aug 2008
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QUOTE(gnush85 @ Nov 5 2008, 12:41 PM) Common cases: i have the same exact problem no.1:1. Subscribe 1Mbps but only get 512Kbps package, most ppl don't know about it and pay more than the service u get.(i experienced this when i just start using streamyx) 2. Subscribe Rm77 1Mbps +free modem (they said it's promotion for Rm88)- this is fake 1... First..now 512Kbps downspeed can reach 800Kbps (actually is 1Mbps if calculate with 80% effectiveness. So, THE SPEED U GET IS 1MBps but NOT RM88 promo package.) My friend experienced this and just know it yesterday after he subscribed for 1Year 10Months till now.. i think if my fren complain to them, sure they will play taichi with him I'm using RM88 package with downspeed 1600Kbps (more like 2Mbps with 80% effectiveness) actually twice i felt like this. back in few years ago (384/512) era, subscribed 512 but got 384, luckily early to notice that and complaint now, my 2nd subscription of streamyx, applied 1mbps but got 512kbps, still in progress, the tmnuts staff contacted me a few times today, hope they gonna settle this a.s.a.p  |
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Nov 8 2008, 03:40 PM
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Junior Member
16 posts Joined: Oct 2008
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yea i just upgraded my speed RM66 512kbps to RM88 1mbps and i got 1600kbps download speed
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Nov 9 2008, 11:19 PM
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Senior Member
1,615 posts Joined: Aug 2008
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QUOTE(leopardus @ Nov 8 2008, 03:35 PM) i have the same exact problem no.1: Good luck...actually twice i felt like this. back in few years ago (384/512) era, subscribed 512 but got 384, luckily early to notice that and complaint now, my 2nd subscription of streamyx, applied 1mbps but got 512kbps, still in progress, the tmnuts staff contacted me a few times today, hope they gonna settle this a.s.a.p QUOTE(Slowmyx @ Nov 8 2008, 03:40 PM) yea i just upgraded my speed RM66 512kbps to RM88 1mbps and i got 1600kbps download speed It sound that you are lucky and benefit from TM usual mistake...Since TM recently keep changing port for people... They did not change the bandwidth allocated for the port. Thus it explain some 512kbps also can enjoy 2mbps. |
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Nov 13 2008, 09:31 AM
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Senior Member
1,615 posts Joined: Aug 2008
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Until today... more than a week after TM only expert come to my place, use thier own modem and laptop to confirm my super slow Internet problems.... And TM just keep quiet with no response at all....
It seems complaiting to MCMC also no responses... |
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Nov 13 2008, 10:58 PM
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Senior Member
1,615 posts Joined: Aug 2008
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For those who interested to know how thick face the local biggest ISP is... Do read this reply after weeks of complaits... They still treat it as nothing wrong.
They still think unable to access major websites and unable to access basic e-mails are normal because of thier larger customers based And all online gaming and video conferences are completely impossible.... but they still put on thier advertisement.... Hahaha.... They really thick face... always think nothing wrong. Just for sharing on how thick face Malaysia biggest ISP is.... Dear Mr. XXX, We refer to your complaint to Consumer Forum of Malaysia as well as Malaysian Communications and Multimedia Commission (MCMC). We wish to assure you that TM takes feedback from all our customers very seriously, especially when it relates to the quality of our services. We acknowledge that your domestic throughput result is within the 70% of the subscribed package. On the matter of the slow performance of our international link (Google, Yahoo & Hotmail), we would like to inform you that the throughput is still subject to the inter-ISP connectivity, for both domestic and international; and is not solely dependant on the performance of the host or the host of the intended destination itself. While all our policies are in place to ensure better service assurance domestically, it is very unlikely that any ISP would be able to guarantee an end-to-end performance to international sites. As we do recognize that our customer base has increased, we are making continuous efforts to upgrade our infrastructure to meet the requirement for higher bandwidth capacity. Once again, our appreciation for your feedback, and most importantly for being our valued customer. Regards, Zainoni Bidin Compliance & Complaint Management CCMIS (Contact Centre Management & Internet Services) CSM, TM Retail (ICOMS#8810210-531771) QUOTE -----Original Message----- From: XXX Sent: Wednesday, November 12, 2008 10:11 AM To: erni.gani@cmc.gov.my CC: aduanskmm@cmc.gov.my, help@tm.net.my Subject: Re: Terrible Internet Experince with Streamyx Hi, It is been a while since I last heard anything from TM. The last action point is on last Wednesday where thier technian named Hary replace some card and change port for me, which he admit it will not help the situation. Can I know if it is right for TM just drag the case as usual without reply nor updating thier customers? Or they can simply ignore all complaits? I also suggest TM to change all its misleading advertisement nationwide including its streamyx.com webpage. The misleading advertisement stated streamyx is good for online gaming without lag, which in real life are completely impossible since July. It also mention on casual browsing where most website are super slow or inaccessible. Friendster or facebook is working, but with much slower speed, which certainly is not a good experince. It also mention on rich media such as downloading music or video streaming, which again no longer works. Most video streaming websites are no longer working under streamyx. Even a basic MSN/SkyPe video conferencing no longer works. Source: http://www.streamyx.com/why_streamyx/why_s...p?id=experience If TM refuse to fix thier own problems, they should not carry thier previous advertisement that will mislead customer to pay and cannot get the service. I myself is a one of the many victim here. By the way, on 9:25pm, 10 November, from the call center supervisor named Dahesh mentioned that due to TM fair usage policy, video conferencing and online gaming fall into P2P application, thus it is not support by TM. So even TM own call center supervisor also?claim TM not supporting them. If you wanted to confirm, TM can trace from the IVR recorded wave file on the exact time that I had mentioned. The prove is there. Regards, XXX This post has been edited by chanhin: Nov 13 2008, 11:03 PM |
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Nov 14 2008, 09:42 PM
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Senior Member
1,514 posts Joined: Jan 2003 From: Earth
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wow seems a lot of ppl here not satisfy with TM services!
Well I'm of the unsatisfy user as well and i file a complaint to MCMC. The day after i file the complaint, TM management call me and tell me that my rebate has been approved. Stupid TM makes me wait for few month without getting approve my rebate....guess what? MCMC will be ur choice |
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Nov 14 2008, 11:11 PM
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Senior Member
1,615 posts Joined: Aug 2008
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QUOTE(Ricky300 @ Nov 14 2008, 09:42 PM) wow seems a lot of ppl here not satisfy with TM services! How much is your rebate? 100% since July? Well I'm of the unsatisfy user as well and i file a complaint to MCMC. The day after i file the complaint, TM management call me and tell me that my rebate has been approved. Stupid TM makes me wait for few month without getting approve my rebate....guess what? MCMC will be ur choice I yet to get mine... becayse TM NUT keep saying it is normal.... This post has been edited by chanhin: Nov 14 2008, 11:14 PM |
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Nov 15 2008, 12:37 AM
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Junior Member
495 posts Joined: Apr 2006
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(my house)1mb streaming sucker than 512kb at my parent's house..
Streamyx like cheat. sememangnya TIPU |
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Nov 15 2008, 03:31 AM
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Senior Member
1,514 posts Joined: Jan 2003 From: Earth
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QUOTE(chanhin @ Nov 14 2008, 11:11 PM) How much is your rebate? 100% since July? i got my rebate for 300++ I yet to get mine... becayse TM NUT keep saying it is normal.... Try to complain at MCMC.......after that TM will respone as soon as they can.  |
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Nov 15 2008, 09:01 AM
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All Stars
10,472 posts Joined: Jan 2003 From: Sarawak
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i'm not sure why everyone keep complaining about streamyx and yet subscribe streamyx. if everyone hates streamyx (i assume 99% of us)..we can stop using streamyx (sacrifice ourself)..try to look for jaring (although limited coverage). if no broadband coverage, go wireless or stick to dialup. then TM will notice sth and start to do sth.
remember..it is us who choose streamyx. no one force you to make that decision. eg: you know shit doesn't taste good. but you still eat the shit. then, you complain. This post has been edited by Skylinestar: Nov 15 2008, 09:03 AM |
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Nov 15 2008, 09:04 AM
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Junior Member
447 posts Joined: Dec 2005
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i moved 2 times , used stimmyx at 3 different area. never gives me prob. always 1.5k connection speed with rm88 package.
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Nov 15 2008, 10:54 AM
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Senior Member
1,012 posts Joined: Aug 2007 From: Heaven of Hell
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QUOTE(Skylinestar @ Nov 15 2008, 09:01 AM) i'm not sure why everyone keep complaining about streamyx and yet subscribe streamyx. if everyone hates streamyx (i assume 99% of us)..we can stop using streamyx (sacrifice ourself)..try to look for jaring (although limited coverage). if no broadband coverage, go wireless or stick to dialup. then TM will notice sth and start to do sth. lol, my place don have other broadband than streamyx, no wireless too..then what i can use?dialup?it still under tmnutremember..it is us who choose streamyx. no one force you to make that decision. eg: you know shit doesn't taste good. but you still eat the shit. then, you complain. then u ask yourself, can u stop using internet or computer for whole life?or maybe 5years and wait for wireless that may still under tmnut? This post has been edited by gnush85: Nov 15 2008, 10:59 AM |
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Nov 15 2008, 11:27 AM
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Junior Member
95 posts Joined: Jan 2003
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QUOTE(fir3f0x @ Nov 15 2008, 09:04 AM) i moved 2 times , used stimmyx at 3 different area. never gives me prob. always 1.5k connection speed with rm88 package. Congrats you're not one of the victim |
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Nov 15 2008, 12:13 PM
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Senior Member
1,615 posts Joined: Aug 2008
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QUOTE(gnush85 @ Nov 15 2008, 10:54 AM) lol, my place don have other broadband than streamyx, no wireless too..then what i can use?dialup?it still under tmnut BN has to go down and TM will stop cheating.then u ask yourself, can u stop using internet or computer for whole life?or maybe 5years and wait for wireless that may still under tmnut? |
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Nov 18 2008, 09:52 AM
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Senior Member
1,615 posts Joined: Aug 2008
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FYI, it is first time since July that I finally get back my Internet speed where I am allowed to use Internet after paying 5 months of RM88 for nothing...
Now I am claiming my full 5 months rebates. Let's see what's the cheating TM going to say about that. Added on November 18, 2008, 10:59 pm QUOTE(chanhin @ Nov 18 2008, 09:52 AM) FYI, it is first time since July that I finally get back my Internet speed where I am allowed to use Internet after paying 5 months of RM88 for nothing... When I reach home tonite and reconnect my streamyx that cause my IP to change. Bandwidth turn back to shitty speed again.Now I am claiming my full 5 months rebates. Let's see what's the cheating TM going to say about that. Tomorror I am back to war with TM. This post has been edited by chanhin: Nov 18 2008, 10:59 PM |
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Nov 19 2008, 10:13 AM
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Senior Member
1,615 posts Joined: Aug 2008
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No matter I complait to MCMC or CFM and CC to TM, the TM just keep ignoring all my complaits and keep quiet!
Any ideas on what should I do about it?  |
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Nov 19 2008, 12:48 PM
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Senior Member
875 posts Joined: Jan 2006 From: The Obsidian Order
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I just got a call from TmNutz 10minutes ago after i complained about slow speed to international sites, guess what the technician said....
"Sorry, we only guarantee speed to local sites only but not international sites, we will look into this matter further" don't you think that is just plain ridiculous??!! |
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Nov 19 2008, 12:52 PM
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Senior Member
4,261 posts Joined: Oct 2007
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I really do feel that we're being cheated out of our money. What we get is probably (only) the unlimited broadband...but the speed and line quality is terrible. Not only that, tmnet always seem to be coming out with new techniques which limit our download speed...like throttling.
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Nov 19 2008, 01:16 PM
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Senior Member
1,615 posts Joined: Aug 2008
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QUOTE(ryder @ Nov 19 2008, 12:48 PM) I just got a call from TmNutz 10minutes ago after i complained about slow speed to international sites, guess what the technician said.... Do remember to challage them and ask them what is Internet in the first place."Sorry, we only guarantee speed to local sites only but not international sites, we will look into this matter further" don't you think that is just plain ridiculous??!! Or else ask TMNUT to change thier Streamyx advertisement that it is no longer Internet... Streamyx is CountryNet... LocalNet... with a bit Internet there... QUOTE(Aeon_Clock @ Nov 19 2008, 12:52 PM) I really do feel that we're being cheated out of our money. What we get is probably (only) the unlimited broadband...but the speed and line quality is terrible. Not only that, tmnet always seem to be coming out with new techniques which limit our download speed...like throttling. We consistencely pay our bills and in return, TM always thinking of new ways to give troubles to thier consumers!!! If it is not cheating, why else is... This post has been edited by chanhin: Nov 19 2008, 01:17 PM |
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Nov 24 2008, 09:10 AM
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Senior Member
1,615 posts Joined: Aug 2008
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FYI, when I called TM again for rebate, this time they gave me report number as they usually just ignore and want you to hang up.
And they said it will take 1 to 3 months to process. I told them there is a MCMC regulation and they told me he do not need to care of that. MCMC is nothing and only providing guildlines... And still said fastest is 1 month. TM is truly aggorant.... Cheat people money already still can action... |
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Nov 24 2008, 01:38 PM
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Senior Member
1,154 posts Joined: Nov 2005 From: Merseyside RED
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wat i most hate is truly their customer services...keep on ask u to repeat tis n tat n i say already done all still cannot then ask me hold on hold on >10min...
....so tat time me so dulan n ask my father to called them n scold them kao kao.....really song arr tat time...... |
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Nov 24 2008, 02:06 PM
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Senior Member
1,615 posts Joined: Aug 2008
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QUOTE(GrandElf @ Nov 24 2008, 01:38 PM) wat i most hate is truly their customer services...keep on ask u to repeat tis n tat n i say already done all still cannot then ask me hold on hold on >10min... I just e-mail CMC and cc to TM about thier lousiness of customer service... and e-mail wise refuse to reply and response... just keep quiet.. ....so tat time me so dulan n ask my father to called them n scold them kao kao.....really song arr tat time......TM really kurang ajar... |
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Nov 25 2008, 08:13 AM
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Senior Member
666 posts Joined: Sep 2005 From: melaka 
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starhub is alrdy nt a very good ISP but still better than screamyx
starhub got peak time one... at peak time everything becomes slow... but still faster than screamyx |
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Nov 25 2008, 08:20 AM
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Senior Member
4,038 posts Joined: Aug 2005 From: Earth
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I think Maxis is the cheatest ISP in Malaysia
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Nov 25 2008, 08:27 AM
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Senior Member
1,458 posts Joined: May 2007
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QUOTE(MX510 @ Nov 25 2008, 08:20 AM) I think Maxis is the cheatest ISP in Malaysia yup..ive used all 3 service provider.. tmnet, celc wireless, and mxs wireless, from my experience: mxs<celc<tmnet dunno if im just lucky.. This post has been edited by mono_demon: Nov 25 2008, 08:28 AM |
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Nov 25 2008, 09:05 AM
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Senior Member
5,968 posts Joined: Jan 2003 From: KL, Malaysia
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I think TM customer care has been trained to identify the type of complaints and users. For those that launch complaint like slow speed internet, usually they don't give a damn ... but for those who complaint about technical issue, they will serve you better.
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Nov 25 2008, 09:41 AM
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Senior Member
1,615 posts Joined: Aug 2008
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QUOTE(greatgreedyguts @ Nov 25 2008, 08:13 AM) starhub is alrdy nt a very good ISP but still better than screamyx I have good experince with StartHub at Tiong Bahru.starhub got peak time one... at peak time everything becomes slow... but still faster than screamyx QUOTE(MX510 @ Nov 25 2008, 08:20 AM) I think Maxis is the cheatest ISP in Malaysia QUOTE(mono_demon @ Nov 25 2008, 08:27 AM) yup.. I also think TM is the cheatest... Should be champion of all... Hard to beat TM... Maybe TM can rank top among cheatest ISP in the world level also... Malaysia Boleh Spirit again... ive used all 3 service provider.. tmnet, celc wireless, and mxs wireless, from my experience: mxs<celc<tmnet dunno if im just lucky.. |
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Nov 25 2008, 09:57 AM
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Junior Member
198 posts Joined: Jan 2003
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okay this is my opinion,
regarding if some international sites is slow due to congestion or packet drop at certain nodes and expect TM to fix it is just plain ridiculous. its like asking 1 highway operator to repair a highway that was owned by another and complete different highway operator. its funny. the only thing i tick of about isp in malaysia is the contract that the user must abide like 12month pr 24month contract that u cannot cancel it easily if u'r not satisfy about their performance. this part is actually a joke by my yamen friend that although his country suck, but the isp doesn't have anything similar like this. they have broadband using pppoa, but the contract they do not. they can cancel the service if they aren't satisfied with the service. i understand to setup a broadband to an area is expensive, but isp should suck up the risk rather than push the cost factor to the user. one more thing for TM especially, i can't find their bulletin board easily regarding any announcement about their service (down, interruption and etc) and i still am. Happy surfing |
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Nov 25 2008, 11:28 AM
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Senior Member
4,456 posts Joined: Jan 2003
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 This post has been edited by Moogle Stiltzkin: Jul 14 2017, 06:58 PM |
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Nov 25 2008, 12:12 PM
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Senior Member
1,615 posts Joined: Aug 2008
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QUOTE(Moogle Stiltzkin @ Nov 25 2008, 11:28 AM) You are wrong. FYI, I am getting less than 10% of the speed I paid monthly... Maybe 5% max... and that also very unstable... average download rate are 0 to 3kB/sWe have very real and valid complains for the package we are subscribed to. We don't expect to get 100% of the max speed. but we aren't even getting 70-80 % ! Where is the standards ? So how exactly is this the customers fault ? We derserve the right to complain when we aren't getting a minimum 70% of the advertised speed. Anything less is a con. The second complain is why are we paying such a premium price for such a crappy service ? Other countries are paying far less for more ......... so again is it wrong for the customer to discriminate and call foul when we are obviously paying more for less then other places ? Third complaint. The reason for complaint 2 is because tmnut is a monopoly on wired broadband which explains why we pay more for less, and have such bad service as they can get away with it. If there no competitors that can compete, they have less to worry about and no incentive to improve which is a fact and reality. So how is this not a relevant customer complaint ? The communications industry for broadband especially tier 1 needs to be liberalised to bring in more competitors to improve prices and packages that tmnut fails to deliver. The only people that voted no clearly are working for tmnut or their shareholders. Even with the sabotage, a vast majority voted that we are cheated. So the statistics speak for themselves ......... nuff said. Now if only our leaders stop turning a blind eye and wipe their smug smiles off their faces, they can fix this crap. So please understand that there is a reason we call TM as cheater... And even today, TM still claim nothing wrong with them from point to point! |
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Nov 25 2008, 04:12 PM
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Senior Member
4,456 posts Joined: Jan 2003
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This post has been edited by Moogle Stiltzkin: Jul 14 2017, 06:59 PM |
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Nov 25 2008, 04:36 PM
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Senior Member
1,615 posts Joined: Aug 2008
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QUOTE(Moogle Stiltzkin @ Nov 25 2008, 04:12 PM) Ok another good point someone else raised earlier, was even if they want to throttle p2p ( which i don't think they should ), they are wrongly throttling HTTP !!! I did wrote to them... But not published only... because once published, sure TM making noise... How can they throttle http more specifically rapidshare ? It's a legal file sharing for http downloads. The government body that handles internet communication regulations needs to supersive tmnet strictly so they cannot make up any rules and restrictions as they like. I'm pretty sure they are guilty of deceitful marketing which doesn't reflect accurately their crappy and restrictively throttled narrowband. Rebates are just not enough. Tmnut is getting away with providing a crappy service. Nevermind if they provide crappy service, but the sad thing is they are given a monopoly stake in which case it matters a lot because their the only choice we have ! Why isn't there any news on thestar and other media about this ;_; |
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Nov 25 2008, 07:27 PM
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Senior Member
3,887 posts Joined: Jun 2008
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Honestly, I have to say StreamyX service has been pretty good for me all these while. I have used it for 4 years and it hasnt let me down a bit. The proxification has dent StreamyX reputation for me, but not as much as Maxis has done to me. There is no moving back for me after getting used to broadband for so many years.
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Nov 25 2008, 08:22 PM
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Senior Member
4,456 posts Joined: Jan 2003
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This post has been edited by Moogle Stiltzkin: Jul 14 2017, 06:59 PM |
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Nov 25 2008, 08:42 PM
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Junior Member
73 posts Joined: Nov 2004
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We should be getting at least 100% of the speed surfing malaysian site and at least 70-80% of the speed on international site. If they have shit international speed, they need to get more bandwidth/pipe to international site.
If they cant do it, please unbundled the last mile connection (this mean allowing multiple telecommunications operators use of connections from the telephone exchange's central office to the customer's premises) so that OTHER PEOPLE will get us better internet. I am sure you guys at Lowyat can get together to make an ISP that is guarantee better than TMSHIT. You guys know what is the email address for thestar, feel like writting in email to complain on the newspaper. The transparent proxy thing they just did is just ridiculous. |
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Nov 25 2008, 11:26 PM
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Senior Member
3,887 posts Joined: Jun 2008
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QUOTE(yieloon @ Nov 25 2008, 08:42 PM) We should be getting at least 100% of the speed surfing malaysian site and at least 70-80% of the speed on international site. If they have shit international speed, they need to get more bandwidth/pipe to international site. First of all, I dont think 100% of the speed is something that you can vouch for. Why was it so hard to accept the fact that 1Mbit StreamyX wont run at true 1Mbit speed all the time but we can accept the fact that Wireless G router and adapter doesnt run at 54mbps even when its running at best.If they cant do it, please unbundled the last mile connection (this mean allowing multiple telecommunications operators use of connections from the telephone exchange's central office to the customer's premises) so that OTHER PEOPLE will get us better internet. I am sure you guys at Lowyat can get together to make an ISP that is guarantee better than TMSHIT. You guys know what is the email address for thestar, feel like writting in email to complain on the newspaper. The transparent proxy thing they just did is just ridiculous. For me, the overall consistency of the services provided matter much more than the peak throughput you can get from StreamyX. Even when I cant get 60% or 70% of my 1.5mbps line, but as long as it works for me at acceptable speed and most important is it works all these while, I can accept it. When you compared the fix rate StreamyX to 3G/EDGE that charges RM25 for every 1MB of data, I dont think its really that expensive like you describe. Besides, if all of us abide by the rules and stop downloading illegal stuffs from the net, this wouldnt had happened in the first place. So nothing is perfect. |
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Nov 26 2008, 08:21 AM
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Senior Member
4,456 posts Joined: Jan 2003
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This post has been edited by Moogle Stiltzkin: Jul 14 2017, 06:59 PM |
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Nov 28 2008, 12:10 PM
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Senior Member
1,615 posts Joined: Aug 2008
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QUOTE(Moogle Stiltzkin @ Nov 25 2008, 08:22 PM) So where else can we all jump boat too ? I would be the first if a competitor that is worth their salt comes along. Tmnut you watch out or your going to lose 1 customer here To be frank, TM has the culture that do not care.... Even half of thier subscribers gone.Maybe they do not care if the company backrupt also... They just do not care. QUOTE(yieloon @ Nov 25 2008, 08:42 PM) You guys know what is the email address for thestar, feel like writting in email to complain on the newspaper. The transparent proxy thing they just did is just ridiculous. If any of you have the contact, please forward to me also... please QUOTE(Moogle Stiltzkin @ Nov 26 2008, 08:21 AM) 70-80% is the minimum expectation for both local and international. This is what I think.... But TM think 1% also very good already... according to thier fair policy and best efforts usage... QUOTE(chariot925 @ Nov 28 2008, 10:47 AM) Mhm i did request for a reseller to check for my number, in the end the result is my line doesnt support 4M. TM also cannot be trusted... Last time went to thier customer service to complait... they told me my place no 2mbps... and only has 1 and 4mb... and you know what? Due to TM problem, they upgraded mine from 1mb into 2mb... and they claim no 2mb.... I thnk when a reseller 'claims' that ur area support 4Mbps is because they check through TM system already. If ur line really cant support 4M,TM will not waste time to assign a contractor to u lo?haha  QUOTE(chariot925 @ Nov 28 2008, 11:20 AM) yeah, tats y i thnk TM is trying to blame on others since they are trying to covering up for their technician. The technician should be hosest enough to tell u the actuat situation, while a reseller can only check for u whether ur line can support 4M by using TM system only. TM always want to ignore and cover things up... Very irresponsible company.I think u should scold the techinician. QUOTE(Lakky @ Nov 28 2008, 11:26 AM) ppl simply likes to blame agent when things happen cos they dont understand the procedure,actually TM is the big mastermind behind all this problem. Exactly... And TM encourage and allow such cheating to be happen. I guess maybe one of thier training cource material is to teach on how to cheat customer. Again.... TM Boleh! Does anyone has thier customer service training materials? I bet there are topics on how to cheat and fool customers... because all thier officials so good at it... This post has been edited by chanhin: Nov 28 2008, 12:12 PM |
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Nov 28 2008, 06:57 PM
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Junior Member
453 posts Joined: Nov 2007 From: Between Reality and Fantasy
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erm i'm thinking up a conspiracy theory.....
it goes like this. tmnet is denying that it service for streamyx is bad and continue to milk its customers dry. the government then awards wireless internet license to other companies that are interested. those who got the licenses will start to provide wireless internet connections to the public. this will cause the original subscribers of streamyx to migrate to this new isps thus reducing the network load of streamyx. more and more people will migrate to the new isps and cause the network load to increase yet the new isps can't increase their bandwith due to the goverment unwillingness to license more bandwith. using the unfair profit that it got from milking the subsribers that havent migrated and those who have migrated tmnet is able to lay down the fiber optic network that was mentioned. when this network has been installed and is advertise heavily, the customers of the new isps that are irked by the heavy network load will then migrate back to streamyx. just my 2 cents. cheers. |
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Nov 29 2008, 12:03 AM
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Senior Member
1,615 posts Joined: Aug 2008
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QUOTE(akagidemon @ Nov 28 2008, 06:57 PM) erm i'm thinking up a conspiracy theory..... Another conspiracy theory that I can think of is...it goes like this. tmnet is denying that it service for streamyx is bad and continue to milk its customers dry. the government then awards wireless internet license to other companies that are interested. those who got the licenses will start to provide wireless internet connections to the public. this will cause the original subscribers of streamyx to migrate to this new isps thus reducing the network load of streamyx. more and more people will migrate to the new isps and cause the network load to increase yet the new isps can't increase their bandwith due to the goverment unwillingness to license more bandwith. using the unfair profit that it got from milking the subsribers that havent migrated and those who have migrated tmnet is able to lay down the fiber optic network that was mentioned. when this network has been installed and is advertise heavily, the customers of the new isps that are irked by the heavy network load will then migrate back to streamyx. just my 2 cents. cheers. TM purposely slow down the access and make consumer pissed... And of course TM has successfully fullfill thier objectives because they only provide 0 to 3kB/s speed to thier so call broad band customers. They are expecting lots of complaits like from e-mails and newpapers... And then this is the nice part... They will use all the proof from the public as excusses/reaons for the government to sponsor them more money in order to invest those hard to judge money like Internet bandwidth and backbone. Basically it is another way to cheat bigger money like billions of RM... because they tired of cheating small money of its streamyx consumers... Now they want to cheat BIG... It is also possible that some powerful politician need more money to stabilise his position force TM to do it so he can take half of the money out into his own pocket. Again... TM Boleh... Cheat small and BIG... All can! BN Boleh! UMNO Boleh! This post has been edited by chanhin: Nov 29 2008, 12:06 AM |
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Nov 29 2008, 02:32 PM
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Senior Member
4,456 posts Joined: Jan 2003
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This post has been edited by Moogle Stiltzkin: Jul 14 2017, 07:06 PM |
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Dec 1 2008, 09:48 AM
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Senior Member
1,615 posts Joined: Aug 2008
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QUOTE(Moogle Stiltzkin @ Nov 29 2008, 02:32 PM) I think they succeeded. They got a GURANTEED MONOPOLY !!!! Yes... Cunning and bad people always success one... It is so much different compare to movies... Because in real life, bad guys always win...Everyone, after you had log official complaits to 100 numbers about 2 weeks time, please call billing department to waive/rebate your bill since June/July. When it is about money, then the monkeys will listen. This post has been edited by chanhin: Dec 3 2008, 09:53 AM |
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Dec 3 2008, 09:53 AM
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Senior Member
1,615 posts Joined: Aug 2008
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QUOTE(daimon @ Dec 2 2008, 11:40 PM) nope lazy call them TM are truly irresponsible...haiz ltr nid to xplain bla bla abla and their voice so soft i always nid to pardon ~_~" i get their email again abt rebate...then mail bck them n ask no replied till today..almost a month~ even the bill hasnot come..lol bodoh la them QUOTE Dear Mr. XXX, Thank you for bringing this matter to our attention. We write in response to your request dated 18th November 2008 pertaining to the matter above. Please note that we have suggested a rebate for the connection issue experienced. This has been proposed to our management. Once approved, the adjustment will be reflected in your account. With regards to your connection problem, please note that we have forwarded your request to our respective department for further action. For the time being, they are conducting a thorough investigation. We highly appreciate your co-operation to give us some time for this and we will do our best to resolve this matter. We wish to take this opportunity to thank you for your continued patience and understanding, as well as extend our appreciation for your continued support of TM. We wish to assure you that we are constantly improving our service and listening to customer feedback to further improve on the level of our service and customer satisfaction. For further assistance or feedback, kindly e-mail us at: help@tm.com.my. Alternatively, you may also contact TM at 100 and select "Internet Services”. Thank you. Regards, Rajeswary Shanmugam Customer Care Support, Contact Center Management & Internet Services, Customer Service Management, TM Retail. www.tm.net.my This is the e-mail I just received today and I question them on the amount, then insist on full refund. TM is truly Monkey company... This post has been edited by chanhin: Dec 10 2008, 10:26 AM |
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Dec 10 2008, 10:26 AM
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Senior Member
1,615 posts Joined: Aug 2008
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Added on December 10, 2008, 10:21 am QUOTE(yieloon @ Dec 10 2008, 10:12 AM) I don't know if you are just ignorant or a stupid troll. True... Very true.. I believe no one can argue with your statements unless for those seriously bias...The other ISP you listed are all wireless system. WiMAX only cover certain area. So streamyx is still the best even though it give SHIT service. Tell you what, if the stupid government unbundled last mile line and let other people ISP provide adsl through it, I will be the first to switch away. There is no other choice to choose from and they know it thus giving us shit service. |
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Jan 2 2009, 02:05 PM
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Senior Member
1,615 posts Joined: Aug 2008
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Any other new members here?
So far it is only 81.85% members felt cheated. And it seems there might be 20% does not felt cheated by TM-NUT. Please help the survey. |
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Jan 7 2009, 01:31 PM
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Newbie
1 posts Joined: Jul 2008
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" TM DOES NOT TAKE IT MY REQUEST FOR LINE TERMINATION" IN THE END THEY PUT THE BLAME ON US (THE USER)
Dear Ms. Goh, > > Thank you once again for bringing this matter to our attention. > > We write in response to your e-mail dated 22nd December 2008 pertaining to the matter above. > > We refer to your rebate request on late termination, kindly be informed that we are unable to process your request due to lack of evidence. As per mentioned by our previous agent, we would appreciate if you could provide us the copy of termination form or any support documents that stated you have terminated the service earlier. Kindly fax to us at 03-22400531 or e-mail us at help@tm.com.my for further investigation on rebate request. > > For further assistance or feedback, kindly e-mail us at: help@tm.com.my. > Alternatively, you may also contact TM at 100 and select "Internet Services". > > Thank you. > > > Regards, > Noorliza Binti Noordin > Customer Care Support, > Contact Center Management & Internet Services, > Customer Service Management, TM Retail. TO WHOM IT MAY CONCERN, Please note you guys took 2 years to keep me notify about the outstanding amount.... "who would actually keep the damn receipt or evidence after two years" ? and further more this is a concerm about termination. If you guys lost the records, please do not put the blame on your customers. I got so disappointed with your service and your stuff are so inefficient. I have make a complain in May... now (december) you guys are bring up the case. At least i would expect someone to take up the trouble and call me to explain all this crap... but none of you do so. PLEASE EXPIDITE THE PROCESS. If you can't handle this matter please kindly pass this to a higher authority. I don't mind speaking to them. * please do check the information ( i am sure there will be no usage after the termination) who will be that stupid to retain the line and let TM do the charging? Regards, GOH Dispute Customer This post has been edited by jaclyngoh: Jan 7 2009, 01:31 PM |
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Jan 7 2009, 02:50 PM
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Junior Member
25 posts Joined: Dec 2006
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When I first subscribed to streamyx 1mbps line, I was a total noob who didn't know much about broadband and stuff. however I do remember the max speed I could ever get was only 50kBps.
I didn't know about bandwidth capping then. It was only a one or two years ago that I had realised that my streamyx was miscapped at 512kbps. |
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Jan 7 2009, 03:06 PM
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Senior Member
1,061 posts Joined: Mar 2006 From: -::Kuala Lumpur::-
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ohh man ... that would be saks hah? so they already fix it for u?
i just hate when we call them and they ask we to do the troubleshoot thingy... they think malaysian people stupid kah... to me before they ask we to do the troubleshoot, please la teach your own people how to the troubleshoot beside "PING 202.188.0.133 -t" lolz |
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Jan 7 2009, 06:36 PM
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Senior Member
1,129 posts Joined: Apr 2007
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what is this 202.188.0.133 ? whos ip? tmnut server?
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Jan 7 2009, 06:51 PM
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Senior Member
4,038 posts Joined: Aug 2005 From: Earth
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I think Maxis is the cheated broadband provider 3gb per month is totally crap
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Jan 7 2009, 07:13 PM
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Senior Member
1,061 posts Joined: Mar 2006 From: -::Kuala Lumpur::-
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QUOTE(studwo @ Jan 7 2009, 06:36 PM) what is this 202.188.0.133 ? whos ip? tmnut server? i think they ping the DNS server... they sit happy at my desktop just do the ping... hehe back then ive already have 27 report number... to me the problem its really simple and easy.... as was my phone line struck by lightning and my snr going down to -10 and i request to check the line.... BUT NO!!! they love the pingy thing... after that they said the internet already ok... but its not... some of them dont know what is snr margin thing ive make a 1st report on 27 july 2008, 1st person came to my house on 19 october 2008, and obviously his doing nothing and ive told him the problem is my phone line its not working.[he cannot solve the problem] 2nd person come the next morning at 8 am, his not even breakfast yet he he just come, sit at my pc and do the ping thing..then dia kata" ok dah nih bang, tak dc dah", he just leaving and im still getting dc every 5 minute 3rd person come and this time im really angry... he ask me where is my pc, then i said " bang sorry la... sebelum u all duduk senang-lenang depan pc saya, apa kata abang pi check phone line dulu boleh tak?" hehehhe then he check the phone line... and i was right!! and he really look shock that the people came before him never check the phone line not working everything finally ok... but after that report for full rebate as ive got no connection for 3 month...AND I GOT FULL REBATE AT RM49.00!~ lolzzzzzz i make a report back about full rebate..but now with a lawyer, after 3 days my full rebate get approve...lolz... and now everything settle!~ thanks to the 3rd person for settling the problem and hear me out *sorry for a long story and bad english... |
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Jan 7 2009, 10:50 PM
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Senior Member
1,142 posts Joined: Jan 2006
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QUOTE(nazeeman @ Jan 7 2009, 07:13 PM) i think they ping the DNS server... they sit happy at my desktop just do the ping... hehe back then ive already have 27 report number... Some techinican are good they bring their own modem, equipment, and do their job. Last time when i complain for frequent DC he even stay for 30 mins to make sure the connection is good. But, some of them who r lazy (come empty handed), and said i should re-wire my house telephone line to get better connection.to me the problem its really simple and easy.... as was my phone line struck by lightning and my snr going down to -10 and i request to check the line.... BUT NO!!! they love the pingy thing... after that they said the internet already ok... but its not... some of them dont know what is snr margin thing ive make a 1st report on 27 july 2008, 1st person came to my house on 19 october 2008, and obviously his doing nothing and ive told him the problem is my phone line its not working.[he cannot solve the problem] 2nd person come the next morning at 8 am, his not even breakfast yet he he just come, sit at my pc and do the ping thing..then dia kata" ok dah nih bang, tak dc dah", he just leaving and im still getting dc every 5 minute 3rd person come and this time im really angry... he ask me where is my pc, then i said " bang sorry la... sebelum u all duduk senang-lenang depan pc saya, apa kata abang pi check phone line dulu boleh tak?" hehehhe then he check the phone line... and i was right!! and he really look shock that the people came before him never check the phone line not working everything finally ok... but after that report for full rebate as ive got no connection for 3 month...AND I GOT FULL REBATE AT RM49.00!~ lolzzzzzz i make a report back about full rebate..but now with a lawyer, after 3 days my full rebate get approve...lolz... and now everything settle!~ thanks to the 3rd person for settling the problem and hear me out *sorry for a long story and bad english... |
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Jan 8 2009, 02:53 PM
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Senior Member
1,061 posts Joined: Mar 2006 From: -::Kuala Lumpur::-
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yeah man... that what im talking about... some of them very good and some of them very-very lazy
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Jan 8 2009, 02:57 PM
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Senior Member
2,730 posts Joined: Jan 2003 From: In the shadows behind you
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voted not sure... my experience with TM Nut so far have been positive.... too bad they throttled torrents thought.
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Jan 9 2009, 12:59 AM
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Senior Member
643 posts Joined: Dec 2006 From: In your Heart 
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Sure Must change advertisemnt
This post has been edited by Swordsmen: Jan 9 2009, 01:01 AM Attached thumbnail(s) 
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Jan 9 2009, 02:14 PM
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Senior Member
1,615 posts Joined: Aug 2008
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QUOTE(Swordsmen @ Jan 9 2009, 12:59 AM) Sure Must change advertisemnt Haaha... I love your version... Looks so great... Can you post to Lowyat admin to change thier current TM advertisement into this one? Tell them it is the updated one. |
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Jan 9 2009, 08:44 PM
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Junior Member
36 posts Joined: Oct 2008
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this is wat i posted today,i confirm they cheated me ,i also stupid to not check B4 subscribing to streamyx 2mb
so buyers beware dear tm service, i would like to say some thing about your streamyx service,IT SUCKS !!!!!!!!!!!!!!!!!!!!!!!!!!!!! (i believe you guys get it very often) it's been 8 days without streamxy service,and i'm still paying for the service ,line was down on 2-1-09 around 6 am ,made a report on in the afternoon 2-1-09 ,tech came on 3-1-09,said my modem faulty ..then left ,i tested 4 other modems cannot get any connection (by the way 2 of the modems are new ,bought 1 borrow 1)so now i got 3 modems at home ,the tech promise to come to my house for 2nd service on Monday ,but as of today no one has,contacted me or come for the follow up,made a direct complaint at tm point menara pertam, case id 8910641 on wed 07-01-09..... still no feedback.PLS do some thing about your service,i know i'll most likely get an automated e mail response,i've been having allot of problems ever since I upgraded my streamyx line from 1 mb to 2 mb,and i also found out from the tm web side that 2 mb package is only klang valley,i feel I've been cheated, i was told that i was able to 2 mb line in MELAKA by the tm salesman ,that's why i sign up for the package PLS look into it and explain to me WHY am i paying for 2mb line when it's not suppose to be available in my area ? [I] This post has been edited by dickdickomg: Jan 9 2009, 08:47 PM |
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Jan 9 2009, 09:36 PM
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Senior Member
1,129 posts Joined: Apr 2007
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QUOTE(Swordsmen @ Jan 9 2009, 12:59 AM) Sure Must change advertisemnt this picture rawk to the maximum ... tmnut ceo big time screw up .. dunno how he become ceo .. exam got pass ar .. |
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Jan 12 2009, 03:00 PM
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Senior Member
1,615 posts Joined: Aug 2008
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QUOTE(studwo @ Jan 9 2009, 09:36 PM) this picture rawk to the maximum ... tmnut ceo big time screw up .. dunno how he become ceo .. exam got pass ar .. During his Interview as CEO, he was asked, "What can you do and what's your expertise?". He answered, "I can cheat, and I am good at it". Then he immediately got the job... |
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Feb 22 2009, 05:41 PM
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Junior Member
282 posts Joined: Feb 2009 From: Malaysia 
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I got streamyx less than 2 months ago and already regretting it... *sigh*
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Feb 22 2009, 05:50 PM
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Junior Member
6 posts Joined: Jun 2006
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Personally, my experience with Streamyx has been quite OK. I've been in Malaysia for almost 4 years and I haven't had major issues with them except for instances such as these that affect the whole country or region. I've even had my line upgraded from 1MB to 2MB unannounced and free of charge.
However, you should know that in my home country the internet is much worse. Prices are quite high and service is totally unreliable. So, compared to the ISPs in my home country and in my subjective experience Streamyx is quite good. |
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Feb 22 2009, 05:51 PM
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Junior Member
439 posts Joined: Jun 2006 From: 苏州 - 中国
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QUOTE(angawi @ Feb 22 2009, 05:50 PM) Personally, my experience with Streamyx has been quite OK. I've been in Malaysia for almost 4 years and I haven't had major issues with them except for instances such as these that affect the whole country or region. I've even had my line upgraded from 1MB to 2MB unannounced and free of charge. can i ask ? where u form ?However, you should know that in my home country the internet is much worse. Prices are quite high and service is totally unreliable. So, compared to the ISPs in my home country and in my subjective experience Streamyx is quite good. |
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Feb 22 2009, 05:52 PM
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Junior Member
6 posts Joined: Jun 2006
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QUOTE(Only_Human @ Feb 22 2009, 05:51 PM) can i ask ? where u form ? Saudi Arabia =] |
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Feb 22 2009, 05:56 PM
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Junior Member
439 posts Joined: Jun 2006 From: 苏州 - 中国
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QUOTE(angawi @ Feb 22 2009, 05:52 PM) Saudi Arabia =] OIC but i saw ur country still got many ISP ? http://www.saudia-online.com/ISP.htm ~ |
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Feb 22 2009, 06:00 PM
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Junior Member
6 posts Joined: Jun 2006
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QUOTE(Only_Human @ Feb 22 2009, 05:56 PM) Many ISPs, but they all go through the formerly government owned equivalent of TM, which is Saudi Telecom (STC).It's kind of messed up, you have to subscribe to a phone line with STC, an internet subscription with STC, and a subscription with any of the ISPs. Unless you just go with STC's internet service. And they're all pretty much the same crap This post has been edited by angawi: Feb 22 2009, 06:01 PM |
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Feb 22 2009, 06:04 PM
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Junior Member
439 posts Joined: Jun 2006 From: 苏州 - 中国
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QUOTE(angawi @ Feb 22 2009, 06:00 PM) Many ISPs, but they all go through the formerly government owned equivalent of TM, which is Saudi Telecom (STC). oic , thank you for sharing the infromation It's kind of messed up, you have to subscribe to a phone line with STC, an internet subscription with STC, and a subscription with any of the ISPs. Unless you just go with STC's internet service. And they're all pretty much the same crap |
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Feb 22 2009, 07:11 PM
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Junior Member
6 posts Joined: Jun 2006
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QUOTE(Only_Human @ Feb 22 2009, 06:04 PM) oic , thank you for sharing the infromation Oh, I forgot to mention the proxy that blocks certain sites |
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Feb 22 2009, 07:28 PM
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Senior Member
762 posts Joined: Jan 2003 From: Kota Kinabalu, Country of North Borneo.
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I'm paying rm90 a month for combo package which states i should be getting 1mb up/512 down....and this is what i get
http://www.speedtest.net/result/416007006.png Do i feel cheated? you bet your sorry ass. |
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Feb 23 2009, 04:45 AM
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Elite
195 posts Joined: Sep 2006
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QUOTE(itanium @ Feb 22 2009, 07:28 PM) I'm paying rm90 a month for combo package which states i should be getting 1mb up/512 down....and this is what i get I'm paying around RM200+ a month for 4mbps and this is what I get (speed is in kiloBITS, not bytes):http://www.speedtest.net/result/416007006.png Do i feel cheated? you bet your sorry ass. KL (sure fast lar) :  --- Japan :  Wa lao TMnet! I didn't know you had ADSL packages with higher upload than download! --- These are the only two speedtests I could run, the others I tried (UK and US servers) all pinged 600ms+ and wouldn't even start. Best effort my arse. This post has been edited by rizvanrp: Feb 23 2009, 04:46 AM |
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Feb 23 2009, 04:59 AM
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Newbie
0 posts Joined: Feb 2009
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Streamyx is horrible. It was ok 2-3 yrs ago but now the network is so overburdened that it's not even usable.
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Feb 23 2009, 10:16 AM
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Senior Member
1,129 posts Joined: Jan 2003
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their website already cheat 9 people la ccb tmnet
tm: opening possibilities? f*** NO Leading the internet revolution? L**J***! Surf Faster and download MORE? <-- U f***ING SURE?!?!?!? so u ask whether tmnet cheated me ? f*** YEA! Attached thumbnail(s) 
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Feb 27 2009, 12:14 AM
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Junior Member
438 posts Joined: May 2008
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my....do you need the poll ? isn't the answer obvious ? duh of course i feel cheated all this while....worse isp ever ~
everything is fine till 5 days ago (monday) normal download speed 100KBps drop right down to 0KBps.....ZERO !! is this bad or what ? been suffering whole week....cant download stupid tmnut !! btw i am using 512 package and from Subang Jaya. Anyone from SJ having same prob ? especially Megaupload !! This post has been edited by frozz@holic: Feb 27 2009, 12:14 AM |
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Feb 27 2009, 08:51 AM
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Junior Member
60 posts Joined: Oct 2006
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Well, there are some users who are happy with the service that tmNut streamyx is providing according to the poll result.
Yes, I'm from Subang, everything was considerably "average" until a couple of days ago where I can't even load a bloody gmail or google page. Things seems to get back to normal for now. Gosh, I missed those times where streamyx was stable and fast, and that was like in the year of 2003, 6 years ago. Damn you streamyx. This post has been edited by Bluewizzy: Feb 27 2009, 08:51 AM |
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Feb 27 2009, 08:36 PM
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Junior Member
149 posts Joined: Mar 2008
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QUOTE(rizvanrp @ Feb 23 2009, 04:45 AM) I'm paying around RM200+ a month for 4mbps and this is what I get (speed is in kiloBITS, not bytes): Wow....i feel you man. Thats not even an effort by streamyxKL (sure fast lar) : --- Japan : Wa lao TMnet! I didn't know you had ADSL packages with higher upload than download! --- These are the only two speedtests I could run, the others I tried (UK and US servers) all pinged 600ms+ and wouldn't even start. Best effort my arse. Getting irritated by streamyx a lot these days. Neither me or my housemates are into the habits of using torrents...Yet sometimes I feel my internet speed is being throttled when I try to download pictures and documents for my studies.... Damn TMnut This post has been edited by Crazegamer: Feb 27 2009, 08:36 PM |
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Feb 27 2009, 08:48 PM
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Senior Member
2,757 posts Joined: Jan 2007
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QUOTE(itanium @ Feb 22 2009, 07:28 PM) I'm paying rm90 a month for combo package which states i should be getting 1mb up/512 down....and this is what i get isn't that RM90 combo package is 512kbps only? your result is certainly great!!http://www.speedtest.net/result/416007006.png Do i feel cheated? you bet your sorry ass. Added on February 27, 2009, 8:55 pmOverall i'm quite satisfied with the screamyx service, everytime i have problem, they will fix for me without 48 working hours. Anyway, this is just my personal opinion and may be applicable to my area only Below is my result for 512kbps package  This post has been edited by nothingz: Feb 27 2009, 08:56 PM |
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