E-mail to Amazon.com Customer Service

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Baru jer sent email kat Amazon my TF BD never arrived nak issue a refund

Thank you for writing to Amazon.com to bring this matter to our attention.

First, please allow me to express my sincere apologies for any frustration that has been caused. It is certainly not our intention for our customers to have anything but a pleasant experience at our store

I see that the order summary in Your Account estimated it would be delivered by October 08, 2008 to the following address:

XXXXXXXXXX

Normally we would send a replacement order at no additional charge, but in this case it is possible that you might receive both the orders and it will be an additional inconvenience for you to return the duplicate shipment.

Unfortunately, in spite of all of our efforts, there can sometimes be unforeseen delays, and in this case we would ask that you wait a little longer.

It's been our experience that the majority of late packages arrive just a day or two after the estimated delivery date. Therefore, we would like to ask that you wait until close of business on November 03, 2008 for your order to arrive.

We use IMEX(International Mail Express) to pick up WorldMail shipments from our U.S. fulfillment centers. These carriers clears the shipments across the border and final delivery is handled by your local Post office. We believe that these carriers will provide our customers with a more efficient delivery service.

However, these carriers do not have the tracking information. Tracking number provided in the confirmation e-mail is just a reference number issued by Amazon.com and it cannot used to track the shipments.

New improvements to our international delivery services, including the introduction of new options and improved shipment status information, are coming soon.

I apologize for any inconvenience this may cause. We always want to know how our customers react to all aspects of shopping at Amazon.com, and I have forwarded your comments to our shipping department.

Please do let us know if your orders do not arrive within the transit times listed on our web site. Also, please be aware that we continue to offer trackable express shipping through DHL and UPS International, for a higher shipping cost.

As a representative of Amazon.com, I want to assure you that we value our customers' trust above all else--it's the foundation on which our company was built. Please know that we'll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.

If your package does not arrive by November 03, 2008, please contact us by visiting:

http://www.amazon.com/gp/help/contact-us/w...s-my-stuff.html

Again, I apologize for the delay, and hope that your order arrives soon. Thank you for shopping at Amazon.com.

Please note: this e-mail was sent from an address that cannot accept incoming e-mail.

To contact us about an unrelated issue, please visit the Help section of our web site.

Best regards,

http://www.amazon.com
=============================

I got this email from public bank they are blu-ray sellers in Malaysia




http://www.pbbemall.com/mall/mch_product_l...rchant_id=Arori

Dear Amazon.com Customer,
As someone who has shopped for Blu-ray players or Blu-ray discs and games, you might be interested in the Buy 2 Get 1 Free Sale through October 31. Choose from movies such as "Hellboy," "The Shining," and "The Fifth Element." See details

Just can't get enough when it comes to high def? Sign up for our Blu-ray Delivers e-mail and get the latest word on new releases, special offers, and more. Check out the new High-Def Blog at Armchaircommentary.com for information on Blu-ray, BDLive, and all things high-def.

http://www.amazon.com/gp/feature.html/ref=...ocId=1000291141

I got a refund from amazon due to my BD Transformer which lost in shipping they use shipping mahal this time as replacement