Thanks for writing to us at Amazon.com. I'm truly very sorry that you have not yet received your order (XXXXXXXXXXXXX) and I do understand your frustration in this regards.

I see that the order summary in Your Account estimated it would be delivered by September 17, 2008. Since this time and the additional time has passed, it does appear that this package is lost. Further, in researching this order XXXXXXXXXXXX , the tracking information shows that the package was delayed due to external factors. We are very sorry for the inconvenience this delay may cause. I do hope you will understand that occasionally a shipment may be delayed by circumstances beyond our control. However, there is no need to be concerned. As you asked, I've requested a refund for the full amount of this shipment, including shipping costs. This refund should go through within 2 to 3 days and will appear as a credit of $150.73 on your next credit card billing statement.

If you used a gift card for your original purchase, the funds will be returned to the gift card balance associated with your Amazon.com account. To view the status of a refund, click the "Your Account" link on the top right-hand side of the Amazon.com homepage then click "View Recent and Open Orders" in the Orders section. Completed refunds will appear at the bottom of an individual order's summary page.

If the original package should eventually arrive, please let us know by visiting us here: http://www.amazon.com/contact-us Please know that we'll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again. Again, we sincerely apologize for any inconvenience you may have experienced as a result of this.

I hope that you'll visit us again at Amazon.com. Please let us know if this e-mail resolved your question:

If yes, click here: http://www.amazon.com/rsvp-y?c=afuhgwaf3226277947

If not, click here: http://www.amazon.com/rsvp-n?c=afuhgwaf3226277947 Please note: this e-mail was sent from an address that cannot accept incoming e-mail. To contact us about an unrelated issue, please visit the Help section of our web site. Best regards, Vijay R.http://www.amazon.com