Avoid the one in USJ4
I recently have a bad experience with the bicycle shop in USJ4.
My son broke his bicycle rear gear shift and I called them, inquiring whether they can change the rear shifter. The owner’s son picked up the phone and said the shifter is out of stock. I then asked him if I were to take the ‘part’ there, would you be willing to change it for me since you have no stock. He answered, yes, at RM30 for labor charges. I said fine, and when I get the shifter next week I will bring the bike to the shop for it to be repaired. The son final words were, ok but you will have to leave the bike here and will take time to repair. I said then, OK thanks.
Come next week after getting the replacement shifter I took my son’s bike to the shop. To my dismay and shock the owner’s son said, this shifter is not from my shop and we can’t replace it for you. Then I told him I called last week and you told me you can do it (as above). He denies everything, and now said we have stock for this item. To cut the argument short, I said since you have the stock, I will use your replacement shifter. His reply really blew me, the owner son’s said, ”you can take your bike and have it fixed somewhere else”
Do you think this sort of business practice and behavior is acceptable? In my nearly half a century of life I have not come across this sort of business attitude, I guess the saying is correct once business is too good it’s get into your head and you become big headed.
Some of my neighbors also complain the owner very ‘lansi’ and the prices are sky high and better buy somewhere else. I have indeed learned my lesson here which I should have learned from my neighbor.