Dear all,

Need your advice especially those who knows about the legal or have gone through same situation like mine.

I've transferred RM3k via maybank2u to my mothers MBB account on last Wed and Fri, altogether RM6k. When my mother check her account balance today, the money is nt there...

Then I called Maybank and since my mother do not have any internet banking, they cannot check her account however they can check my transaction and the money was successfully transferred to my mothers account. And they said it may be done through an unauthorized transaction. My mother said she remember some1 asking about her account back in year 2008...and the maybank customer service said that the person maybe juz come online and realize there was some money and took advantage. So as per advised, we suspend the account.

When we called Maybank again asking about the procedure and the possibility of getting back the money and that guy are so @#$%^&*(){} and I dun think he even understand what I'n talking about and juz keep saying depend on police investigation. And worse thing when I said he was nt helpful at all, he juz say ok..he cannot give any answer..so stupid @#$%^&()

We can only go to Maybank on Monday and do police report...

Any1 experienced the same prob? What is my chance of getting the money back?

I wish....but never happen...MBB to MBB...immediately transferred

You are right...but this time it was my mom's account which was hacked and md to look as if she has internet banking when she never had any

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Added on January 27, 2010, 2:57 amHye ..Sorry didnt notice the message earlier..

We have made police report.the story is like this...

I transferred the money twice to my moms account on Wed and Fri, 3 k each. Her friend also transferred money 1k on Wed...and 1 other friend expected to remit about 2k (luckily she didnt deposited it yet)

She checked her account on Sat, only 3k balance available, and we assume at that time 6k is gone...so called maybank and suspend the account.

Went to MBB on Monday...All the money 6k from me and 1k from her friend already deposited into the account..according to maybank, someone has use internet banking from unknown location has transferred the money 3k on Wed and 1k on Thursday to an oversea account. So actual lost is RM4k..and the Maybank accuse my mother that maybe she has leaked her personal information about her maybank2u which is absolutely rubbish she never had any or never activated maybank2u...Back in 2008, she had lost 350, also due to the same reason..unauthorized internet transaction and she has made complaint and police report..we never get the money back and Maybank that time has assured her that the internet account has been closed and her account is safe...

So when the same prob happen and this time bigger account, Maybank officer that we are dealing with say that maybe the same person or another 1 has managed to access my moms internet account and asked us to mk police report so that police cn do investigating (it show how ignorance n stupid this bank can be sometime)

Best part is...my mom was too sad and she wants to close her account and guest what...they told her cannot close yet..asked her to wait another 1 month and..if the person/hacker didnt access the account again, it is safe to continue...WTH...so my mom said she dun care she juz want to withdraw balance of her money out...

We are still waiting feedback from the ignorance and stupid Maybank..

This post has been edited by kombenasai: Jan 27 2010, 02:57 AM

internet 1....that y it is so puzzling...

Yes, done police report n they say will investigate...n MBB say they will also do investigation...thats all....no timeframe...no further action