felicious:

it has been few weeks already but you still haven't get back your money. i think you should put your concern now on how to get back your money rather than how the hacker hack your money.

the excuse from pbb refuse to return your money is because they claim that the transaction is made by yourself.

things you should do is:

1. you have to ask them for prove, what evidence can shows that the transaction is done by yourself? for example: the TAC should be tie to your phone number, not other ppl's phone number. find out the prove can shows that the transaction is not made by yourself. remember everything done in black and white, don't communicate with them by oral only.

2. if at the end pbb refuse to settle for u, give them some pressure. find their big boss, let them know you are not easily to compromise and going to publish this case on news paper. brand name is very important for a company, if they ignore you then just go ahead. i got some fren working in news paper company

3. seek for help from your fren or relative see anyone got know anybody is lawyer, ask advise from lawyer see is there anyway claim back your money trough law