i am a member too. my package comes with free two 3-layer polish and 5 times polish for 2 cars. Sent my 2nd car to the outlet at Empire Subang last sunday afternoon to do the 3-layer polishing . waited approx 10 min before the chinese supervisor attended me as he is trying to persuade another customer to buy their membership. Show the chinese supervisor my membership card. the guy told me that my 2nd car not entitled for any free service. i told him this my membership comes with free polishing. he answered in a very rude manner that the free service records are stored in the 1st card and I must bring it together with the 2nd card. I was surprised as I thought the free services are for both car. he then said today many cars, have to wait very very long. Also, i questioned him back about the free 3-layer polishing, he answered rudely that if I want it, I have to pay for it.. then another customer come and he approach the other customer , i believe he is trying to sell the member ship again.

This is really bad service. the supervisor job is just to sell the membership, i believe their will get commission. I will definitely not renew the membership when it expires.