I used to be a member for two years. Best places for Cars is 1 Utama as their service there is rather good. But its always very packed and I usually prefer to send it in during weekdays.

The branch at Midvalley is totally horrendous and I have faced the same issue with them before. Very bad service and the chinese manager there is always bad mouthing customers. Once i sent in my car to be washed with Nano Mist and they didn't do it even when my receipt stated that I did requested it.