I wish to share my unpleasant experience related to this accessories shop with the business name of Sykt Perniagaan Soon Heng located at No.62, SS15/4B, 47500 Subang Jaya, Selangor D.E.

It all started when I had to remove my Eclipse head unit during my lunch time as it was not functioning and I needed to sent it in to be repaired. As I needed the headunit out of the car fast, I had no choice but to just drop by the nearest accessories shop I can find, and there is when I stumbled upon Sykt Perniagaan Soon Heng.I thought hey to remove a headunit is a simple job. I guess this shop (or any shop) will do just fine. But boy was I wrong....

When I arrived, the owner insisted that I park inside their shop to do the work but I told him my car is too low to clear the incline. He insisted I park inside and thus I gave it a try and true enough, my bumper scraped the floor pretty bad. Only then he says ok, why not reverse in? Hell no man, I parked the car outside the shop (not blocking the entry into the shop at all) and request them to do the uninstall process outside the shop.

Then I overhead him saying to his worker that I am blocking the world go round (you know the phrase in Cantonese). I walked up to him and asked, am I blocking anyone by parking there? He was startled and just replied, "eh...no. Why you ask so?". WTF!

Anyway, his worker removed the headunit just fine but left some scratches on my centre panel due to prying using a screwdriver! Fine I guess I do not wanna make scene out of it and just left after paying. On the way back to the office I realized that during the uninstall process, somehow, he knocked the left-right slider of my air-cond vent out of 'alignment' thus making it unable to move the vents to the left or to the right.

Oh darn it. I was rushing for time and can't make a u-turn back to get it rectified. Worst part is they did not give me a receipt (need the phone number) thus I can't call them and inform of the problem. I had to go overseas the next day and immediately after my return, I had to be outstation. I can only go back to the shop about a week later.

So I drop by the shop on the 30th August 08 and told the worker of the issue and immediately he went to help me rectify the problem. But when the worker confronted his boss on how to re-adjust back the air-cond vents, he immediately put a stop to it. He told me that I must have went to another shop and they are the one who did it. When I told him I didn't went anywhere else he started questioning why only come back to them after so long. When I explained I was overseas and he didn't bother, I started to get furious and question why is he avoiding to fix it back for me ; it was not broken, just need to be 'realigned'. He wanna hear nothing of it and told his worker to install back everthing and NOT fix the problem. He just walked off after saying so. I was crazily mad now and told him off. Is this how he does business? Gosh....such poor customer service.

Anyway, I want to forewarn everyone that reads this about the poor attitude of the owner and how irresponsible he is. Does anyone knows the shop/owner?

The owner's name I presume (from the business card I picked up before I left) is S.C Chua. Herewith I attach a picture of the said shop and a picture of my air-cond vent for a clearer understanding.

I am tempted to print out this whole thread's responses and pass to him a copy. Sigh....really spoils my weekend.





This post has been edited by V-Spec: Sep 6 2008, 08:28 PM

MobyDick, that is a good idea to pin up 'blacklisted' shops.

Just an update, I got my headunit re-installed and fix the air-cond blower yesterday. The shop I went to is such a huge contrast to Sykt Perniagaan Soon Heng. They measured and after finding that my car might not clear the ramp into their shop, they parked it outside and fixed it there. They even draped a seat cover onto the seat and all tools are placed on the floor, never in the car. If in the car also on top of the seat covers.

Very professional.

Done. Perhaps this can be pinned for others to list their experiences as well.

Yea. I feel crap too until today. I will certainly print out this thread one day and put it into his mail box!

I saw this shop but don't feel good. Went rounding for a while can't find another one thus settled on this one. Yes I agree that Soon Heng's shop is very dark like a 'black' shop.