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 Aifontriji-hang-while-installing-apps-syndrome, Symptoms and steps on how to recover.

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TSstringfellow
post Aug 26 2008, 12:12 AM, updated 18y ago

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Just had a "stuck at Apple logo" symptom on my iPhone. Happens after I have purchased Koi Pond from Appstore, purchase from the AppStore app on the iPhone, NOT from iTunes. Koi Pond was downloaded wirelessly into the iPhone from the purchase, and proceeds to install. Installation of Koi Pond, at first, appears to progressing, but after a while, it went back to reset the progress meter, basically looping itself.

Left the iPhone on Auto-Lock setting to NEVER, and let the App install itself, figuring that the Sleep mode was probably the culprit. However, I was too tired to notice that I did not plug in the power cable, thus leaving it looping-install the Koi Pond, until the battery drains itself.

Woke up with the dreaded "iPhone stuck at Apple logo" syndrome. Multiple attempt to revive the iPhone via reset (Power + Home, hold it down till iPhone turns itself off), and turning it on again, fails to recover the iPhone back again. It remains stuck at the Apple logo, even after the battery is was still holding some charge.

Here is how I recover:-

1. Press and hold the Power and Home button until the iPhone turn itself off. This must be done without the iPhone connected via cable to your computer.
2. Press and hold the Home button, and while still pressing the Home button, plug in the cable to the iPhone. Keep holding down the Home button.
3. iTunes will now recognize the iPhone entering recovery mode, click Restore to recover.

iTunes is in the process of restoring the iPhone, I'm thankful that I've dilligently backed up the iPhone every night before I go to bed.

Hope this helps anyone in similar situation. Cheers!

EDIT: Make sure you "restore from a backup" and NOT "set it up as a new iPhone" else you will lose all your previous iPhone state, ie game-saves, SMSes, the works.

This post has been edited by stringfellow: Aug 26 2008, 12:14 AM
kayden
post Aug 26 2008, 12:17 AM

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With such expertise in LYN helping, i am gonna get my iphone soon tongue.gif
Earlier on was worrying bout the support. rclxms.gif

This post has been edited by kayden: Aug 26 2008, 12:18 AM
TSstringfellow
post Aug 26 2008, 12:24 AM

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Additional addendum:

Also make sure that you have inserted your sim card, and get a signal, showing "My Celcom" or "Maxis" or "Digi" displayed, signifying you have coverage. This is IMPORTANT to fully-unlocked Aifontrijis, as your backups are TIED to the sim that it was backed up upon.

I learned this just now when, the initial restore from my latest backup failed, because I could not get a signal in, meaning no Celcom coverage. The backup failed, and on the iPhone it shows a popup message saying backup could not recover because iPhone is either locked or out of signal coverage.
louismhc
post Aug 26 2008, 12:25 AM

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Alamak......string bela ikan at Aifon ar?!
House no place meh?! Hahaha....rclxm9.gif
TSstringfellow
post Aug 26 2008, 12:27 AM

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I need something to calm my mind, after all that is going on, and still going on.
nokia2003
post Aug 26 2008, 12:27 AM

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the koi app is sure tempting at 99cents...

*must resist arghh!*
louismhc
post Aug 26 2008, 12:28 AM

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OT: Fish cannot claim your mind bro, the only way is to face the problem or relax. Like me work non-stop, ppl see me no life but i enjoy while i work and while i relax i'm didnt think stuff of any just enjoy smile.gif

This post has been edited by louismhc: Aug 26 2008, 12:39 AM
gpsp
post Aug 26 2008, 12:29 AM

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The koi app is crap, dont waste money on it. Although I have a large japanese koi pond
TSstringfellow
post Aug 26 2008, 12:32 AM

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99 cents is a good deal for me. They've added new features and listened to the reviews and requested features asked from the review posted by those who had bought the app.
davidgary73
post Aug 26 2008, 12:33 AM

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Hai..Hate the stuck logo situation. Glad the restore brings back everything String. Never know what wil happen but better to have backups.

How's your trip?

This post has been edited by davidgary73: Aug 26 2008, 12:36 AM
surpent
post Aug 26 2008, 12:35 AM

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String, just your iphone hang when dl this apps or there is other case ?
TSstringfellow
post Aug 26 2008, 12:36 AM

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And once you have recovered using the backup, make new backups after all is working fine. That way, you will have something to fall back to if anything goes wrong again.

OT: David bro, does your band play live gigs anywhere?
gpsp
post Aug 26 2008, 12:37 AM

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Currently FW2.0.2 is not that stable if you have lots of appstore applications intalled. Apple realised the problem, and working on another FW update next month(Sept).
nokia2003
post Aug 26 2008, 12:37 AM

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@ davidgary73

aifonej kita yang sudah dipecah-penjarakan tidak boleh menggunakan "backup" untuk memulihkan semula akibat penggunaan aplikasi-aplikasi parti ketiga yang akan menjana "plist" secara automatik.
TSstringfellow
post Aug 26 2008, 12:40 AM

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QUOTE(surpent @ Aug 26 2008, 12:35 AM)
String, just your iphone hang when dl this apps or there is other case ?
*
Basically, it goes on "Installing" and loops itself endlessly, until the battery drains itself off. This had never happened before, it can be either one of these two possibilities:-

1. The Koi Pond app fails to install correctly and restarts the installation process, and loops itself.

OR

2. The installation of the app from within AppStore app on the iPhone itself is buggy.

If it is case #1, you would see tons of complaints on the Koi Pond page on iTunes itself, but strangely that is not the case here. Case #2 may be the culprit, plus I was roaming on Softbank, so someone may be trying to call and contact me during the installation period and this clashes with the installation. I did check with my mailbox, and I have two incoming calls gets rerouted into voicemail with the timestamp dating to the time I was doing the installation while I was in Japan.
gpsp
post Aug 26 2008, 12:40 AM

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QUOTE(stringfellow @ Aug 26 2008, 12:32 AM)
99 cents is a good deal for me. They've added new features and listened to the reviews and requested features asked from the review posted by those who had bought the app.
*
Can you actually feed the koi now? the last i play on my friend's iphone, if you touch the screen, it will create ripples and scare all the koi away. Thats the only thinkg you can do.
surpent
post Aug 26 2008, 12:40 AM

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@nokia

Aku baru jer restore 3g aku guna backup ej pasal nak balik all sms, calendar dulu, tahu apa jadi, pertama my celcom tukar jadi o2-uk (ej aku dlu mmg saja buat o2-uk), yg kedua tetiba jer dlm setting international wujud negara Malaysia....
friends
post Aug 26 2008, 12:41 AM

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well.... thanks for tip String bro.
Hope that upcoming firmware 2.1 will be much more stable.

I read newspaper that.... in US state, there are a group of people sueing Apple for the iPhone 3G cos of the not stable firmware and signal dropping issues.
davidgary73
post Aug 26 2008, 12:42 AM

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QUOTE(stringfellow @ Aug 26 2008, 12:36 AM)
And once you have recovered using the backup, make new backups after all is working fine. That way, you will have something to fall back to if anything goes wrong again.

OT: David bro, does your band play live gigs anywhere?
*
We are on a break to finish the 2nd album production. Will surely let you know our next gig and hope you can drop by and hang out.


QUOTE(nokia2003 @ Aug 26 2008, 12:37 AM)
@ davidgary73

aifonej kita yang sudah dipecah-penjarakan tidak boleh menggunakan "backup" untuk memulihkan semula akibat penggunaan aplikasi-aplikasi parti ketiga yang akan menjana "plist" secara automatik.
*
Ya..i sudah disable my backup since i have most of my contents in my comp.
c_calvin
post Aug 26 2008, 12:43 AM

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QUOTE(stringfellow @ Aug 26 2008, 12:40 AM)
Basically, it goes on "Installing" and loops itself endlessly, until the battery drains itself off. This had never happened before, it can be either one of these two possibilities:-

1. The Koi Pond app fails to install correctly and restarts the installation process, and loops itself.

OR

2. The installation of the app from within AppStore app on the iPhone itself is buggy.

If it is case #1, you would see tons of complaints on the Koi Pond page on iTunes itself, but strangely that is not the case here. Case #2 may be the culprit, plus I was roaming on Softbank, so someone may be trying to call and contact me during the installation period and this clashes with the installation. I did check with my mailbox, and I have two incoming calls gets rerouted into voicemail with the timestamp dating to the time I was doing the installation while I was in Japan.
*
there was once when i was syncing with itunes, i got a call from my friend and it interrupted the syncing process
after that i couldn't open any app downloaded from the app store until i reinstalled all the app again shakehead.gif sweat.gif

This post has been edited by c_calvin: Aug 26 2008, 12:44 AM
frozzbyte
post Aug 26 2008, 12:44 AM

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Got myself in that situation just now with paypal but not until have to restore back. This happen when i use the appstore. Like string said ... it might have something to do with the appstore itself.
TSstringfellow
post Aug 26 2008, 12:45 AM

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QUOTE(gpsp @ Aug 26 2008, 12:40 AM)
Can you actually feed the koi now? the last i play on my friend's iphone, if you touch the screen, it will create ripples and scare all the koi away. Thats the only thinkg you can do.
*
Yes, you can feed the koi now. It's called Finger-nibbling.

http://phobos.apple.com/WebObjects/MZStore...=286420263&mt=8
nokia2003
post Aug 26 2008, 12:46 AM

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QUOTE(surpent @ Aug 26 2008, 12:40 AM)
@nokia

Aku baru jer restore 3g aku guna backup ej pasal nak balik all sms, calendar dulu, tahu apa jadi, pertama my celcom tukar jadi o2-uk (ej aku dlu mmg saja buat o2-uk), yg kedua tetiba jer dlm setting international wujud negara Malaysia....
*
hmmm, saya rasa kalau saudara menggunakan "backup" dahulu memang ada masalah seumpama itu. tetapi, senang sahaja untuk menyelesaikan masalah pertama saudara itu, cuba untuk muat-turun aplikasi make-it-mine ciptaan erica sadun semula daripada cydia dan pilih "revert".

This post has been edited by nokia2003: Aug 26 2008, 12:47 AM
d3vilzzzz
post Aug 26 2008, 01:48 PM

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t/s steps same as if the phone non 3G?
neekun
post Aug 26 2008, 01:51 PM

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QUOTE(stringfellow @ Aug 26 2008, 12:24 AM)
Additional addendum:

Also make sure that you have inserted your sim card, and get a signal, showing "My Celcom" or "Maxis" or "Digi" displayed, signifying you have coverage. This is IMPORTANT to fully-unlocked Aifontrijis, as your backups are TIED to the sim that it was backed up upon.

I learned this just now when, the initial restore from my latest backup failed, because I could not get a signal in, meaning no Celcom coverage. The backup failed, and on the iPhone it shows a popup message saying backup could not recover because iPhone is either locked or out of signal coverage.
*
Ooo..thanks a lot String. I will make sure my Digi sim is always inserted for is doing restore. But just wonder if i subscribe to let say Celcom and did not do a backup and phone crash, upon restore with Celcom sim card inserted, does it work? unsure.gif
JasLyn
post Aug 26 2008, 01:54 PM

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heheheee... pucat jugak eh string heheheheee... This is d best part of having stock unlocked unit... restore suka2 without headache and itunes keeps all d apps purchased on apps store...

But what if we log in to other pc/mac itunes and sign in to our acc? does d purchased apps will be there? (I dont mean backups)...

This post has been edited by JasLyn: Aug 26 2008, 01:55 PM
neekun
post Aug 26 2008, 01:54 PM

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QUOTE(stringfellow @ Aug 26 2008, 12:32 AM)
99 cents is a good deal for me. They've added new features and listened to the reviews and requested features asked from the review posted by those who had bought the app.
*
Yea yea..Koi Pond is cool, for just USD99 cents! I turned it on at my workplace...listening to the sound just to calm me down when I am stressed up haha...


Added on August 26, 2008, 1:57 pm
QUOTE(stringfellow @ Aug 26 2008, 12:45 AM)
Yes, you can feed the koi now. It's called Finger-nibbling.

http://phobos.apple.com/WebObjects/MZStore...=286420263&mt=8
*
Or shake shake your phone and see the food drop into the pond where the fish will come and makan smile.gif

This post has been edited by neekun: Aug 26 2008, 01:57 PM
TSstringfellow
post Aug 26 2008, 02:08 PM

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QUOTE(d3vilzzzz @ Aug 26 2008, 01:48 PM)
t/s steps same as if the phone non 3G?
*
Should be the same, as long as it is running on the same firmware version.

QUOTE(neekun @ Aug 26 2008, 01:51 PM)
Ooo..thanks a lot String. I will make sure my Digi sim is always inserted for is doing restore. But just wonder if i subscribe to let say Celcom and did not do a backup and phone crash, upon restore with Celcom sim card inserted, does it work?  unsure.gif
*
I cannot answer this as I have only tried this with my Celcom sim. The backup did fail until a signal is received, so it could be either it wants the carrier that it had backed up with, or possibly any valid carriers. In the case of fully unlocked units, if it is the latter, it should not be a problem at all.

QUOTE(JasLyn @ Aug 26 2008, 01:54 PM)
heheheee... pucat jugak eh string heheheheee... This is d best part of having stock unlocked unit... restore suka2 without headache and itunes keeps all d apps purchased on apps store...

But what if we log in to other pc/mac itunes and sign in to our acc? does d purchased apps will be there? (I dont mean backups)...
*
Yup, pucat beb. tongue.gif First major glitch there.

Purchased apps will only be available at the PC/MAC you downloaded to. If this is done over a spread of different computers, then it may prove to be troublesome to fetch them all in. You can opt to download them again, your iTunes account keeps track of all your purchases and if you chose to purchase the same app again, it will remind you that the app is already purchase, and you can redownload the app for free if you like.

QUOTE(neekun @ Aug 26 2008, 01:54 PM)
Yea yea..Koi Pond is cool, for just USD99 cents! I turned it on at my workplace...listening to the sound just to calm me down when I am stressed up haha...


Added on August 26, 2008, 1:57 pm

Or shake shake your phone and see the food drop into the pond where the fish will come and makan smile.gif
*
Yup, or let them finger-nibble from you. Soothing......
JasLyn
post Aug 26 2008, 02:11 PM

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QUOTE(stringfellow @ Aug 26 2008, 02:08 PM)
....your iTunes account keeps track of all your purchases and if you chose to purchase the same app again, it will remind you that the app is already purchase, and you can redownload the app for free if you like.
*
Ahhhh... what a relief... i'll keep that in mind and TQVM icon_rolleyes.gif


Masamune
post Aug 26 2008, 02:20 PM

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Hey string i got a similar problem as you..
Was installing some big file in cydia and i fall asleep without plugging in the power cable to charge..
Woke up and unable to on..so i went to charge..
And then when reboot i got a slightly different problem as you though..

The touch screen become unresponsive..
As in when i key in my sim pin number..
I have to press a number..then the home button only the number is inserted...
Weird...

But i restore it using itunes and all is fine..
TSstringfellow
post Aug 26 2008, 02:32 PM

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It is good that nothing seriously bad had happened to you. iTunes 7.x is already buggy as it is, I dont want it complicated further by adding Cydia into the mix.

My "Applications" tab on iTunes shows that I have 2 apps having new updates, but when I click it, it spits out "All applications are updated". In the AppStore on my Aifontriji, it states I have 4 updates for the apps installed on it, a major discrepancy there between the AppStore on Aifontriji and the "Application" tab on the iTunes. After what had happened before, I am doing the app updates SOLELY on the iTunes to avoid further complications. No more fooling around with the onboard AppStore on the Aifontriji to install these updates, or buying new apps for that matter, until Apple fixs these glitches.
Masamune
post Aug 26 2008, 02:49 PM

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Yeah..the appstore in iphone also..
Until now after so many updates of app..
I can never update using appstore except once..
Always fail..and i have to use my pc to update..
TSstringfellow
post Aug 26 2008, 03:00 PM

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QUOTE(davidgary73 @ Aug 26 2008, 12:33 AM)
Hai..Hate the stuck logo situation. Glad the restore brings back everything String. Never know what wil happen but better to have backups.

How's your trip?
*
Sorry, I must have missed out on your question about my trip. Didnt go anywhere while I was in Tokyo, it was a Time Out for me. Went to the airport, grab something to eat, and then go back watch Olmypics closing ceremony. tongue.gif

Today going to Paris. Segway in the morning, and the rest of the day at DLP, until closing time. Looking forward to their Fireworks. biggrin.gif

welwitchia
post Aug 26 2008, 03:27 PM

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Well, don't really have an iPhone 3G but I guess I can ask the question here. blush.gif

I bought Texas Hold Em using the iPhone but it never appears on my iTunes.
The only other app I have is Crash Kart and that appears in iTunes.

I don't even have Cydia or Installer installed on mine.

Any ideas on how to get my Texas game in my iTunes?

Thanks!
Seaedge
post Aug 26 2008, 03:32 PM

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welwitchia, one question.

what firmware is ur iphone?
welwitchia
post Aug 26 2008, 03:33 PM

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^ 2.0.1
TSstringfellow
post Aug 26 2008, 03:54 PM

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Log into your iTunes account, and navigate to the Texas Hold Em app page, and click purchase. If your Texas Hold Em is tied to that iTunes account you have just logged in, a popup will come out stating that you have already purchased the app, and ask if you would like to redownload it for free.

welwitchia
post Aug 26 2008, 04:12 PM

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^ Cool, thanks.. If I get billed again, I'm going to hold u account. ;-)
TSstringfellow
post Aug 26 2008, 04:28 PM

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If you get billed, I'll gift you Texas Hold Em.
TeK_KeN
post Aug 26 2008, 07:10 PM

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QUOTE(stringfellow @ Aug 26 2008, 03:00 PM)
Sorry, I must have missed out on your question about my trip. Didnt go anywhere while I was in Tokyo, it was a Time Out for me. Went to the airport, grab something to eat, and then go back watch Olmypics closing ceremony. tongue.gif

Today going to Paris. Segway in the morning, and the rest of the day at DLP, until closing time. Looking forward to their Fireworks. biggrin.gif
*
oh you are a traveler String?how many time you usually take flight in a month?
TSstringfellow
post Aug 26 2008, 07:12 PM

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Work, not holiday. Depends on my roster.
TeK_KeN
post Aug 26 2008, 07:20 PM

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oh i see.will you going to Poland by any chance?
nokia2003
post Aug 26 2008, 10:33 PM

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p/s check for malaysian airline destination list.

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