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AMAX, AsiaSpace Wimax
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shijustar
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 May 13 2010, 12:56 PM
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New Member
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Amax is totally down for me from yesterday(may 12th) morning - till now. Not even a single point of Signal. Not even attempting to connect.
When i emailed them and asked i got 3 standard replies:
"service will be interrupted for a certain period
due to network re-engineering and this may cause service instability"
One email said You will not be charged from 1 April 2010 onwards
Second email said You will not be charged from 15 April 2010 onwards
Third email said You will not be charged from 1 May 2010 onwards
I dont understand anything and how long will this service interruption will be. Sometimes feel frustrated and looking to change to another one
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shijustar
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May 14 2010, 10:27 AM
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New Member
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QUOTE(nebousuke @ May 13 2010, 10:51 PM) Has anyone be able to contact them successfully? I tried yesterday till today. Still to no avail. Nobody picking up the phone. Is their office even open? Maybe I will drop by to see them tomorrow. I tried emailing them to 'amaxinfo@asiaspace.com.my' and I got reply like this " Please be informed that our service will be interrupted for a certain period due to network re-engineering and this may cause service instability. You will not be charged from 1 May, 2010 onwards and please be assured of better quality of service in the near future. Thank you for being a loyal subscriber to amax WiMAX. " |
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shijustar
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May 14 2010, 11:02 AM
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New Member
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QUOTE(nebousuke @ May 14 2010, 10:50 AM) I've got that email reply as well which is just machine generated I've just got through their customer service by calling the 03-77262629 after calling for numerous days. I spoke to the guy, they claimed that their period of restructuring involves from April till End of May. However, they will try to finish it up as soon as possible. Anyhow, I tried calling again wanting to know how are they gonna notify us once it is up. Unfortunately, nobody is picking up the phone again. Their customer service is really almost non-existence. Oh god.. so it means.. there wont be Internet till this Month end I think I will be quitting AMAX and lookin for alternatives This post has been edited by shijustar: May 14 2010, 11:03 AM |
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shijustar
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May 17 2010, 12:06 PM
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New Member
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I sense they r closing down the business. I have lost hope tat our Internet will be back. Time to look for new ones
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shijustar
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Jun 4 2010, 11:58 AM
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New Member
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I moved to Jaring Wireless Flite
Its the same package like Amax
-Unlimited download
-Speed 1mbps (I get upto 1.6mbps)
-Monthly RM69
-Can test 1 week for free
-Person will come to your home for testing
Only difference is modem is not USB and its bigger in size (almost the size of p1 desktop modem)
If you need further details or if u want to subscribe, you can PM me
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shijustar
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Sep 20 2010, 01:02 PM
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New Member
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any update guys?
Amax website says still it is down
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