hi niclas. i'd appreciate it if you do not twist my words. if you care to read through my pms to you thoroughly, you would have noticed the following as tabulated below:-


my reply to your first paragraph.

as per my pm dated march 27th 2009, i indicated that "i am not sure how to measure its thickness and i'm afraid if i were to quote you the wrong measurement, it wont fit in to the case" and i gave you the exact model together with the link as per my pms to you both dated march 16th 2009 (i.e. Gigabyte 3D Aurora 570 (GZ-FA1CA-ASS)). i never did inform you that i could not remove the side panel off the chassis as it was never raised or discussed at all. when i informed you on march 27th 2009 that i couldn't traced due to the difference in thickness, you did not respond to this and instead you enquired where to place the logo.

there were no instances whatsoever that you have indicated you were having difficulties or problems in reproducing the panel as per my requirements. instead during our phone conversation i enquired how did you manage to do the measurement and you had indicated that you had purchased the same model which was as my specification requirements.


my reply to your second paragraph.

in response to my costing enquiry on march 15th 2009, you had given me the detailed breakdown of the costing in your reply of even date. thus, based on that, no further issue on costing should arise. i did appreciate and acknowledge your good work on the logo as per my pm dated march 30th 2009 and thus had awaited for the delivery of the panel as per my specification but unfortunately and regretfully the panel i received was not in accordance to my requirement. i believed, had you followed the exact specification as per model given, the need to be scolded by your partner and unnecessary expenses and time wasted would not have arose. your sincerity and seriousness in handling my order is truly appreciated but unfortunately a wrong delivery is still a wrong delivery.


my reply to your third paragraph.

i had indicated in my earlier pm that i was not good in sketching and had problem in tracing the side panel. i had also pointed out to you "the side panel kinda have two layers, with the inside part is slightly thicker than the outside layer". thus, you should have followed the model reference given to you in my earlier pm or indicate that you are unable to do it instead of remaining silent on this matter and asking me where to place the logo instead.

since the error is through no fault of mine, and to resolve the matter, i am fully prepared to return the wrongly designed panel (which i have fully paid for) together with my original plexi glass side window to enable you to redo the panel in accordance to my requirement at no further cost. once completed, please return to me my original plexi glass side window together with the correctly design panel.


for our mutual benefit and future dealings, i would appreciate your confirmation on the above.


thank you and regards.
amir

i would regretfully say that your reply is utter nonsense and just mere excuses to absolve yourself. there never was any communication whereby i had indicated that i will forward to you 'on the next day' as 'asap' does not equal to 'on the next day'. do not insult my intelligence by indicating that i could NOT remove the panel to do the sketch/ trace and installing two panels on one chassis (please provide evidence to support your statements). You had only ask for me to do the sketch after you had received my full payment despite the fact that i had earlier on raised concern to avoid costly mistakes and had obtain your assurance that you were able to meet my order as per your pm dated march 15th 2009.

what was referred and meant by my 'specification requirement' was for you to follow the exact model given as i was unable to do the sketch. if the link did not give you the 'specification requirement', the thing for any smart businessman to do were:

inform your customer that you are unable to do and refund the money

or

ask for the customer to send their panel as sample which is way cheaper (as it only involved postal cost) compared to you "took in stock 4 this chassis then sold it @ low price after doing the measurement n sketch".

in the 2nd paragraph of your reply above, you indicated "i never ask about thickness as this is not an issue 4 my works"- well this is precisely the issue and reason why i had requested you to get the 'specification requirement' from the model given including the link as i was unable to sketch/ trace due to the thickness difference (perhaps some may call it groove). i don't see any reason why after accepting my full payment, you should be insisting that i do all the work in getting the sketch done for you despite your assurance that you had no problem in meeting my order. i had in fact co-operated by trying my best to sketch but i was unable to do it and this was conveyed to you as soon as i was able to.

upon receipt of your parcel and as my internet connection was down, i had sms to you to indicate that the panel did not fit. in your reply, your had asked me to try again. i did but it still could not fit and you were immediately informed. once my connection was rectified by tm (you are most welcome to check with tm on our numerous complaints over a period of 4 days), i had forwarded the requested photos to you.

let's cut it short and not waste anymore time, just refund my money to me and i'll return the wrongly designed panel to you.

p.s. take note that i'm unable to communicate with you for the next few days as i'm travelling outstation as i had done in the past. i'll revert to you for any communication asap.

as i had stated in my previous reply to you, please refund me the full payment i had made to you based on the following:-


1. gigabyte had on april 22nd 2009 confirmed that "the dimensions of chassis products will not be different by batches" as shown in the image captured below:



as against your statement on april 15th 2009 at 09:11pm that "different batch of stocks 4 the same chassis model might hv slightly different side panel dimension".


2. as a buyer, i should not be made to do your task i.e. to sketch/ draw out the side panel.


3. you had failed to inform me your precondition (i.e. i must sketch/ draw the side panel) before i made the full payment to you.


4. you had on your own accord "decided 2 take in stock for this chassis" from your supplier without referring to the link i had provided as you had classified the link as "useless 4 my works". had you referred to the link and followed the specification given, you would have ordered 3d aurora 570 instead of 3d aurora 570s.


5. you had proceeded with the work without asking for my confirmation when i had informed you that i cannot sketch or draw out the side panel.


6. in your pm on march 15th 2009 at 04:05pm you had confirmed that you can do the side panel (quote: yaa...we can do it ) when i had at 12:37pm of same date asked for your confirmation whether it is "possible for you to customize the size of the panel to fit into the side window of gigabyte3d aurora 570". i had also on march 16th 2009 at 07:53pm confirmed my model name "GZ-FA1CA-ASS" and at 07:57pm of same date provided you the link to the exact model "GIGABYTE 3D Aurora 570 GZ-FA1CA-ASS (Silver Aluminium Body/ Full ATX Tower)


i take it that you are a businessman of integrity. thus i am looking forward to your refund of RM148 (i.e. for the acrylic panel and engraving service) soonest possible.


thank you.

as stated in my previous reply, the error is wholly yours. this is the first time you are raising the issue of nonreturnable/ nonrefundable and nowhere in your pm or the thread concerned was this mentioned.

as i am no longer interested in having any dealings with you, please refund the amount of rm148 to me immediately to keep your integrity as an honest businessman intact.

it is with much regret that i have dealt with a person of no integrity. despite all the proof that the mistake was fully yours and yours only, you have refused to refund my money.

well, if that is your attitude, go ahead and keep the money that is not rightly yours. it will definitely not bring you any luck in your future dealings with any of your customers.