I've been looking for an MSI Wind U100 after reading a lot of positive reviews on it online. Found one unit on display at Jayacom, 3rd floor Low Yat Plaza:
The specs listed next to the display model clearly stated that it was a U100 with a 10" LCD screen and 1GB of RAM. Paid for it with my credit card, including the 2% processing fee and went home.
When I was installing Windows, I thought the screen looked kind of small, so I measured it and found it was only 8.9" In addition, the RAM only showed up as 512 megs. Did a search online and found out that the model they had sold me was the U90 instead of the U100.
Flipped it over and the sticker underneath confirmed that it was the U90.
I'm sure a lot of you are going to say that it was my responsibility to ensure that I was getting the exact product that I wanted, and I agree.
BUT, anyone who saw the unit on display at Jayacom would have made exactly the same mistake I did. The model number isn't listed on the product anywhere except underneath. And the whole time I was dealing with the shop manager, she never once specified that the model I was getting wasn't the U100 as described on the specs card next to the display unit. I asked specifically for the U100, and she sold me the U90 instead.
In fact, when I went back to Jayacom last night to complain, they sold another U90 to a buyer. I tried to warn him, but he was in a rush so he just paid for it. Today, he was back at Jayacom again to complain that they sold him the wrong unit.
What do you think? Honest mistake or fraudulent business practices?
Lesson learned -- make sure you're getting the exact model you want before you make the purchase. Check the model number, measure the screen size and make them power on the unit to confirm that it has exactly the RAM amount listed.
Jayacom - Buyer Beware